Have a company based itunes account, trying to share itunes on bank owned devices. can't get all devices to keep our shared password on them without requesting user to enter password (which i am not giving them)
i am an IT manager for a bank. we have several company owned iphones. WE have also implemented a mobile device management system to manage our iphones.
We setup acompany based itunes account, trying to share itunes on bank owned devices. This way i can add bank approved apps to the devices through our itunes account and push out to the iphones, and no one can download any other non bank approved apps.
it has been working ok. but recently i had one user who came in. He went to enter in his itunes account on the phone and didn't work. So then came back and my staff and myself have (as much as we can see) removed his email account itunes login from all sections in settings. and entered in our itunes account information, but when you go to the app store, and hit upgrade, it still shows his email account for itunes. I feel like i can't get all devices to keep our shared password on them without requesting user to enter password (which i am not giving them)
How can i troubleshoot his device. i tried changing password 5 times today, rebooted device, and no change.
Jenn McGlynn
i have an MDM application, and i push out the apps i want them to have with our IT apple id account. for some reason when two approved apps needed updating last week, they prompted him for our password. (which i told him to bring phone in and i would enter password).
but somehow he went to try to enter his personal to make it work (don't know why)
somewhere it's keeping his personal email. i went into itunes/apps and our apple id is in there.
there is nothing in icloud b/c we do not allow icloud, so that's clear.
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