Have a deskjet 3050 j610a supposed to be wireless. Since we went over to a new router it wont connec

updated router now printer wont connect. tried downloading drivers and all it did was wipe the info i had there already and said download wont run! tried everything everyone suggests no joy. On windows 7 and getting sick of the hassle. Rang customer services waste of time there! find the original disk!!! not just my laptop my daughters wont connect now have tried from the printer press wps button (??) timed out, tried connecting via usb from both laptops no luck. Any suggestions please?

new router, its a d-link router from sky. We were told to just plug and it would sort itself out which it has.
No error messages just wont print so tried to download driver off your site. All it did was remove all my settings and refuse to work. It downloads and unzips the file then it says unable to run. Tried ringing customer services Hahahahaha FIND THE ORIGINAL DISK!!! very unhelpful, i'm looking for it and I refuse to pay £10 odd for a new one. Robbery. Have spoken to someone who does this for a living but everything he said try didnt work. In the end he said uninstall everything to do with HP printer and start again. Did that still doesnt work! My daughter hasnt done the download on her laptop but cant print unless she uses the USB cable. Thanks

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    Hi nikki879,
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    Show support by clicking the Thumbs Up in the post that resolved your problem. Doing so will help other forum members find their solutions too.

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    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
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  • Deskjet 3050 J610a - Unexpected wireless connection problem.

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    This question was solved.
    View Solution.

    Download and install this: http://support.apple.com/kb/DL907
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  • My deskjet 3050 j610a isn't connecting to the network in my house.

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  • No longer able to print due to new network provider. HP Deskjet 3050 J610a, Windows Surface RT.

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    Say thanks by clicking the Kudos Thumbs Up to the right in the post.
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  • Deskjet 3050 j610a - New router; no longer can print wireless.

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    This question was solved.
    View Solution.

    OK,PrintDoc, I followed your instructions to the letter....although I had gone there many times before.  If you want, I can list each and every step, but to summarize:  Message says, 'software installed successfully", I allowed Network Setup to retrieve my wireless settings (by the way my security is WPA2[AES] ) then the green 'loading' bar for 'setting up printer on network'.
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    What type of encryption?  Restart your router just before trying to connect the printer.
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

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    Hi nikki879,
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    Show support by clicking the Thumbs Up in the post that resolved your problem. Doing so will help other forum members find their solutions too.

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    Try this utility: http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e17-1&h_keyword=dg-NDU&ju...
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

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    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

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    You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

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    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
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