Have a feuve dead pixels

in mac book pro retina 1 month. can i change it in apple store?

Hello:
Either take the mouse to an Apple store or call Applecare.  The mouse is under warranty.
Barry

Similar Messages

  • Can I get the notebook replaced / screen replaced if i have a single dead pixel?

    Hi,I have a 2 days old notebook, and there's a stuck pixel (red) on the display.It's an expensive notebook, costs more than a thousand dollars, and HP website tells me I cannot get it fixed or replaced if i have just  a single bad pixel.I'm HATING my Envy for this. I'm typing this on my old notebook, the very sight of that ugly stuck pixel is getting me irritated. Sure you can ignore it, but once you know there's a problem, your eyes always tend to go to the problem place. Is there a way I can get it replaced or repaired under warranty? I went for the 3 years extended warranty option, and now found out a dead pixel is not covered. Sucks.

    I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.

  • I have found a dead pixel

    i recently found a dead pixel on my macbook pro i was wondering if repair is covered under ap

    Call them & ask!  

  • Satellite 5100 - Question about dead pixels. Is it really dead pixel problem?

    Hi,
    I've got Satellite 5100-603. There have been some dead pixels on display. I don't know is it really dead pixel problem or not because the black area seems to be behind the screen. When i move left and right sides, the black area moves left and right sides too (as if the black area is behind the screen pixels)! And i can tell that all pixels are working OK when i look from the right and left sides of the display (because the pixels that seems to be dead, changes at different looking angles).
    Are there really dead pixels or is it some other problem?
    Is there anything that i can do about it?
    For info, i am using my laptop for 2,5 years and there is no warranty of course...
    Thanks for any help..

    Hi
    to answer your question I will try to make a simple description the layout of the TFT display.
    I'll go from the front to the back.
    In the front is a tough plexi-glass like layer to protect the screen from harm and the user from glass in case the TFT should break. It is also prepared in a way that will soften the reflections from behind (that does not go for the newer SuperBright screens).
    Behind that is the 2 layers (at least 1 of glass, probably both) that hold the actual matrix of the pixels.
    Behind theese 2 are a very complex set of layers that take care of the backlight. It consists of various numbers of films that should spread the light from the singel FL-tube evenly across the complete screen. Not a easy task if you ask me!
    Sometimes, physical stress or dirt can make 'blotches' appear on the screen and they are in fact either dirt on the backmost layer or marks on the same. If there is dirt or marks on it, that will 'shadow' the light that comes out from it and show dark spots on the screen. They are quite different from defective pixels.
    The defective pixels do not change with the angle of view for example.
    I think you cannot do anything about this except changing screen. The construction is very complex and sensetive.
    BR Tom

  • Dead pixel on my new iPod Touch 5th Generation. Can I get a replacement?

    Today I bought an iPod Touch 16GB Silver. I activated it and after maybe half an hour, I noticed a single dead pixel in the upper left part of the display. I know that with iPhones there's a policy that 1 dead pixel, replacement. iPads have a 3 dead pixels - replacement policy. So I am not sure what is the case with iPods. Here are photos for the proof:

    You would need to ask an Apple employee to get a definitive answer.

  • Why Apple ship macbook with dead pixel??

    I have bought a macbook about two weeks ago... but i notice that one pixel was dead...
    I phoned to apple costumer care and they sent to me a new macbook, but also this one have a dead pixel!!
    Angry, i phoned again to the apple costumer care but this time they doesn't want to change forgotten that i was in time for a RMA request .
    Now i send back this macbook again and i don't know if buy again other macbook until (i go on with RMA request ,shippement costs are paid by apple so i dont lose an euro) i dont have a screen as an Dell notebook of 450 euros give.With no one dead pixel.
    Samsung sell their HD ready TV with a warranty over ALL pixels... and Apple dont care about that.
    Shame!
    I would like to see Steve Jobs in a keynote presenting iPhone with a little black hole in the screen... as i should do with my clients.

    Most manufacturers require a certain number of dead pixels before replacing a screen. I actually believe samsung is the only company to have a 0-dead-pixel-policy.
    More can be read here: http://www.notebookreview.com/default.asp?newsID=2211
    Martin

  • Lumia 800 dead pixel

    Hello there, I have a big dead pixel in my screen,http://t.co/TocB2KX7  and I want to know if Nokia will repair it for free. I am in Canada and I have my device for only 2 months.

    The phone will have a minimum 12 month warranty and should be covered, visit a Nokia Care Point, this is a peer to peer forum and can't deal with a warranty issue, if no locall Care Point available , use the contact us info at the top of the page, good luck.
    If I have helped at all, a click on the White Star is always appreciated :
    you can also help others by marking 'accept as solution' 

  • Dead pixel - worth the trouble to exchange?

    Will Apple give me a new iPhone since mine has a dead pixel, or is it not worth it to try?
    iMac Core Duo, eMac G4   Mac OS X (10.4.10)   And an 8GB iPhone!

    Can someone explain this to me? I have what appeared to me to be about 20 dead pixels on my screen. I took it to genius bar and they said I only had 3 and this was normal and that everything else I saw was natural "bleeding" that would "go away in time." The dead ones and the "bleeding" ones look exactly the same to me. Now I'm reading here that people have just one dead pixel and apple is honoring their exchange? Why not me? I have what looks like 20!

  • What is the minimum number of dead pixels?

    Hi. I recently purchased an Apple LED Cinema Display. It's very beautiful but i have found one dead pixel. The reseller refuses to change or fix it because they can offer assistance only for more than 4 dead pixels. I called Apple and they said me that "one pixel is accetable". In my opinion, aboslutely NO!
    Does anyone had his LED display changed with only one pixel dead or stuck?
    What is the minimum amount of defective pixels to ask for assistance? Some say 4, other 7...
    Thanks

    Apple replaced it. When I booked the appointment with my local Genius as requested a phone call prior to the appointment. During the phone call the Genius was very professional and courteous, and told me that he would be replacing it as an exception and that strictly speaking the 24" display could have up to 9 dead pixels before they would consider it a defect. Never mind this though as they did replace it without any hassle.

  • Dead pixels on 2014 refreshed 15" Retina MacBook Pros

    I am a long time Apple user and I own a few Apple products including a White MacBook. Recently, I ordered a top of the line refreshed retina MacBook Pro through the education store and it appeared to have a few dead pixels. Sure the defect was very minor. Not noticeable for most people. But I am extremely sensitive to such anomalies. When I drop $3.5K+ on the absolute maximum configuration (15" rMBP, 2.8GHz, 1TB disk) that Apple has to offer on these notebooks, I expect ZERO defects. Anyway, I returned the rMBP to Apple and ordered a new one. It too had a few dead pixels. I returned that too. I was very frustrated. I thought about this for a while and suspect that it's because I bought the notebooks at a discounted rate from the Apple Education store that they are selling these "A" grade screens rather than the A+ grade ones. I have ordered a third notebook not from the education store. I'll see what quality display I get with it.
    FYI, the first notebook had a LG display while the second one had a samsung. Both had very similar pixel anomalies. I would gladly pay full retail if I get a flawless screen as I'll be spending over 14 hours staring at it. For someone whose going to drop $3.5K on a notebook, $300 don't matter much.

    I am a long time Apple user and I own a few Apple products including a White MacBook. Recently, I ordered a top of the line refreshed retina MacBook Pro through the education store and it appeared to have a few dead pixels. Sure the defect was very minor. Not noticeable for most people. But I am extremely sensitive to such anomalies. When I drop $3.5K+ on the absolute maximum configuration (15" rMBP, 2.8GHz, 1TB disk) that Apple has to offer on these notebooks, I expect ZERO defects. Anyway, I returned the rMBP to Apple and ordered a new one. It too had a few dead pixels. I returned that too. I was very frustrated. I thought about this for a while and suspect that it's because I bought the notebooks at a discounted rate from the Apple Education store that they are selling these "A" grade screens rather than the A+ grade ones. I have ordered a third notebook not from the education store. I'll see what quality display I get with it.
    FYI, the first notebook had a LG display while the second one had a samsung. Both had very similar pixel anomalies. I would gladly pay full retail if I get a flawless screen as I'll be spending over 14 hours staring at it. For someone whose going to drop $3.5K on a notebook, $300 don't matter much.

  • Dead Pixel paranoid! How do I protect MacBook Pro 15 retina screen?

    Hello all,
    First Mac ever!  I just paid over $3,100 for the MBPrd and additional apple care.  After doing some research I have heard that dead pixels are a major problem!  Also that apple just blames it on "DUST" when you close the lid!
    As a new Mac customer I find it hard to believe that I just paid that much for a performance marvel that is so easily effected by.. Dust, the most common household / office particle.
    So, what is the best way to protect the screen?  B/C I can tell you right now if down the road I have to argue with some "Genius" about dust ruining the display on my super expensive laptop, I'd rather just return the thing tomorrow.  It blows my mind that the screen doesn't have better warranty coverage even under the additional apple care!
    Any advise is appreciated.

    You should have an HDMI port on your Retina display model?
    All you need is a standard HDMI to HDMI cable to connect to your television (assuming that it has an HDMI port). I actually have run an HDMI cable through my stereo receiver and just selected it via the receiver since I've a shortage of HDMI ports on my television.
    You could also connect via Thunderbolt to HDMI with the proper cable, if you wished.
    Clinton

  • Dead pixel  or Dirt under screen cover?

    Hello,
    I have one (1) dead pixel on my Ipod touch 4 gen screen, it is dead - due to it is always black, and never change it's position/color. Have checked it with some ipod app, changing colors, and "trying to" fix stuck pixels aswell.
    After that - I sent Ipod for repairs, but the've sent it back, because thay said they couldn't find any dead pixels (probably checking with software?).
    i'm not very keen on it, but it does a little worse, when reading books..
    Maybe it is dirt under the cover of the screen, but indeed, I don't like it. So maybe there is a service (at my cost probably) to change the screen cover, due to the fact, that it has some marks on it (bought screen cover protector not so early).
    Pictures showing the "spot", not so sharp though...
    http://s50.radikal.ru/i128/1107/33/0ad204893784.jpg
    Any suggestion would be greatly appreciated. Thanks in advance to everyone..

    If you have an Apple store nearby, I would make an appointment at the Genius Bar of an Apple store. Yu can show them the problem.
    This place will replace it for $80.
    http://www.irepair.com/ipod-touch-glass.html

  • Dead pixel mac book pro retina !!! Im very frustrated

    I'm from Brazil and I bought a mbp retina 13 2 month ago. I have now 2 dead pixels in my screen, and when I called to the apple assistance here in Brazil they told me that they can not fix the problem because I just have 2 dead pixel !!!
    I can not believe that is normal this situation
    How can I fix this problem ????
    Thanks
    Alex

    If it a retiana mbp And you can see the dead pixel on you screen. Then it is more then 1.
    You probly have 2 clusters of dead pixels.
    look at then throw a magnified glass, and you will see that it is 2 clusters of pixels. ring then agean and then them.
    I have a white dot in the middle of my screen. It may look like one pisel however when I look at it up close it is atshaly 5 or so.

  • Apple won't replace dead pixel?

    Hi,
    somebody told me that Apple will not replace your iPod if you have a dead pixel, you have to have a few dead pixels for them to replace it.
    Does anybody know if this is true, or had any experience with Apple Returns and Repairs with a dead pixel?
    Its just that I had a dead pixel on my iPod video, I sent it back to them, and now they sent me an email telling me that they couldn't find anything wrong with it and they are returning my original iPod back to me.
    So I don't know whether I should send it back to them again if they are just going to return it to me again.

    Thanks for your help dude.
    Think you just saved me some time sending it back again.
    Not that it will change anything but I want to moan anyway...
    on a tiny iPod screen a dead pixel is alot more obtrusive than one on a large Mac monitor.
    I guess I'll have to hope a few more pixels die on me before my warranty expires.

  • Dead Pixel and Frayed Charger

    Hey guys.Let me start off buy saying that I **do** have AppleCare as of now. I've had my MacBook Pro Retina 13" Laptop for about 1-2 years and I haven't had much to complain about.
    However, my laptop's charger has started to fray and charging my laptop has become quite difficult. Here is a picture.
    My second problem is quite annoying as well. I have a single dead pixel on the screen of my MacBook. The white dot on the middle of the screen is the one dead pixel on the screen.
    My question to you guys is if both of these things will be covered by AppleCare? I'm fairly confident that Apple will replace my charger but I want to know if they would fix my screen as well? Thanks!

    Pixels:
    About LCD display pixel anomalies for Apple products released in 2010 and later
    Power Adapter:
    About Apple's Power Adapter Replacement Program -- U.S. only

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