Have a MP530 (Using Vista) and Scanner Doesn't Work

I downloaded all the software, etc. from the Canon site and everything works except the scanner.
It keeps giving me that it isn't connected. I have done all the necessary changing of USB ports and reloading the software from the site and it still doesn't work. Canon help was no help.
Can anyone figure this out for me.
Thanks.

Hi MitchT,
I would like to have you create a new user account on your computer and then attempt to scan to see if you are able to scan under that account. To create new user account, please follow these steps:
1. Click Start and then Control Panel.
2. Click User Accounts and Family Safety.
3. Under User Accounts, click Add or remove user accounts.
4. Click Create a new account.
5. Type the name that you want to use for the account.
6. Select Administrator for the account type, and then click Create Account.
Once the new account has been created, please login under that account and then attempt to scan again. Are you able to scan successfully?
If this is a time-sensitive matter, additional support options are available at Contact Us.
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

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