Have a new Dell Latitude with Adobe X Standard pre-loaded.  Purchased upgrade to Adobe XI Pro today

Have new Dell Latitude laptop with Adobe X Standard pre-loaded.  Purchased upgrade to Adobe XI Pro today and have Serial #.  Installed the upgrade successfully, but it is asking for the Serial # of the previous version...  I don't have that Serial# and in the process of the upgrade it unistalled the old version so don't really have a place to look back to.  What next?

Hi Dan,
From where did you order the older Acrobat X Standard?
If it was a boxed product then the serial number must be behind the case, else if it was downloaded, login to your Adobe account and check the same.
Else contact Customer care or Chat with a tech support and they would be able to help you.

Similar Messages

Maybe you are looking for