Have a problem, can someone help

After googling for hours and trying unsuccessfully to contact Dell (their chat reps were useless) and Creative (will explain in this post) I am still at a dead end on getting a solution to my issue.
I had to reformat my PC (running Vista 32bit) and when I went to reinstall all my drivers and whatnot, it asked me for an activation code. I don't have the sleeve that the disc came in (that came with my Dell Laptop).
Dell told me to contact Creative, and I was gonna do that through the customer service email tech support thing, but it's asking me for a model # or something and I don't have the information. If I had access to THAT, I'd have access to my activation key as they're on the same label I think.
Anyway, I can't record audio from my soundcard until I get this fixed, and I refuse to pay for software I already own just to get a key.
Anyone else having this issue and is there any hope of Creative being generous and giving me another activation key or are they gonna tell me to stick it and, as Joe said in Reservoir Dogs, "cough up the bucks ya cheap b*stard"?Message Edited by jazzysoul2007 on 08-29-200708:2 PM

It's hard for Customer Support to assist you if they have no idea which product you have in the first place. What I can suggest to you is at least identify the exact product name with Dell first since it's bundled with it. With this information, you can then check with Customer Support for assistance. If you know the product name and it doesn't have any model number/serial number, just key in some random number in the e-mail support request form but make sure you explain yourself in details under the 'Description' column.
I suspect you have the Sound Blaster Audigy Advanced MB since you mention laptop and activation code.
Jason

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Hi frnds,. i hav this problem can anybuddy help me....

Hi,
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clientdeploy.wsdd_
<deployment xmlns="http://xml.apache.org/axis/wsdd/"
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<parameter name="passwordCallbackClass" value="com.iport.iPortSI.iportInterface.PWCallback"/>
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<parameter name="addUTElement" value="Nonce Created" />
<parameter name="encryptionPropFile" value="crypto.properties" />
<parameter name="encryptionKeyIdentifier" value="X509KeyIdentifier" />
<parameter name="encryptionUser"
value="16c73ab6-b892-458f-abf5-2f875f74882e" />
<parameter name="encryptionParts"
value="{Element}{http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-secext-1.0.xsd}UsernameToken" />
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</requestFlow>
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</deployment>
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org.apache.ws.security.crypto.provider=org.apache.ws.security.components.crypto.Merlin
org.apache.ws.security.crypto.merlin.keystore.type=pkcs12
org.apache.ws.security.crypto.merlin.keystore.password=security
org.apache.ws.security.crypto.merlin.keystore.alias=16c73ab6-b892-458f-abf5-2f875f74882e
org.apache.ws.security.crypto.merlin.alias.password=security
org.apache.ws.security.crypto.merlin.file=x509.PFX.MSFT
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org.apache.ws.security.crypto.provider=org.apache.ws.security.components.crypto.Merlin
org.apache.ws.security.crypto.merlin.keystore.type=pkcs12
org.apache.ws.security.crypto.merlin.keystore.password=security
org.apache.ws.security.crypto.merlin.keystore.alias=16c73ab6-b892-458f-abf5-2f875f74882e
org.apache.ws.security.crypto.merlin.alias.password=security
org.apache.ws.security.crypto.merlin.file=keys/x509.PFX.MSFT
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<service name="IportWebService" provider="java:MSG" style="document"
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In soapmonitor i can view the sending message with encryption.
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org.apache.ws.security.WSSecurityException: General security error (WSSecurityEngine: Callback supplied no password for: 01000000)
     at org.apache.ws.security.processor.EncryptedKeyProcessor.handleEncryptedKey(EncryptedKeyProcessor.java:280)
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     at org.apache.ws.security.processor.EncryptedKeyProcessor.handleToken(EncryptedKeyProcessor.java:77)
     at org.apache.ws.security.WSSecurityEngine.processSecurityHeader(WSSecurityEngine.java:279)
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     at org.apache.ws.axis.security.WSDoAllReceiver.invoke(WSDoAllReceiver.java:159)
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     at org.apache.axis.SimpleChain.invoke(SimpleChain.java:83)
     at org.apache.axis.strategies.InvocationStrategy.visit(InvocationStrategy.java:32)
     at org.apache.axis.SimpleChain.doVisiting(SimpleChain.java:118)
     at org.apache.axis.SimpleChain.invoke(SimpleChain.java:83)
     at org.apache.axis.handlers.soap.SOAPService.invoke(SOAPService.java:454)
     at org.apache.axis.server.AxisServer.invokeService(AxisServer.java:234)
     at org.apache.axis.server.AxisServer.invoke(AxisServer.java:375)
     at org.apache.axis.transport.http.AxisServlet.doPost(AxisServlet.java:689)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:710)
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     at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
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any one help me...
thanks Dhans..

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