Have a problem download a free item in the apps store
can't access the app store ?
Hey Nancy,
Thanks for the question. If you're encountering issues with the Mac App Store on your Mac, take a look here and see if any of the following symptoms and possible resolutions match your situation:
Troubleshooting the Mac App Store
http://support.apple.com/kb/ts3624
Cheers,
David
Similar Messages
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I am trying to download a free game from the app store. I have never purchased online, I don't want to enter credit card info, can't I download FREE Solitaire w/o entering credit info??
This is the only way I now how to create an account without credit card info
http://support.apple.com/kb/HT2534?viewlocale=en_AU -
I have this problem with the APP store. There was an error in the App Store. Please try again later. (null) Any idea as to how to fix this?
Does this happen when you try to update?
These guys have a cool solution that has helped with that error when you can't update an app: http://support.iawriter.com/help/kb/mac-questions/the-app-store-fails-with-there -was-an-error-in-the-app-store-please-try-again-later-null
NOTE: the instructions are specifically for their app but the solution has also worked for other apps too. They are, however, more advanced steps so proceed with caution. -
In the iPhone 5c !!
See: Create an iTunes Store, App Store, or iBooks Store account without a credit card or other payment method
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My daughter has downloaded free games from the App Store and I have been charged in excess of £200 and I don't know why has anyone had the same issue and if so how did you get your money back
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact
To help avoid future transgressions set the Restrictions for In-App Purchases...
Settings > General > Restrictions
Understanding Restrictions > http://support.apple.com/kb/HT4213 -
I updated my iPad 2 OS to iOS 6.0..after that I am unable to download or update anything from the App Store. The MSG I get is "id not valid for US store. Go to Indian store for purchase"..never faced this problem earlier before the update to OS 6..help!!
Apple's response to my email:
"I understand that you can't update your apps using your iPad.
Apple is currently working toward a resolution for the issue you have reported. You will receive an email after the matter has been investigated and further information is available.
Thank you for your patience. Apple wants your iTunes experience to be as enjoyable as possible. Have a great day!" -
I cannot down load Yosemite from the App Store. It keeps saying there is an error. I have Mavericks installed now. Can I download Yosemite anywhere else besides the App Store?
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Select
/var/log ▹ appstore.log
from the hierarchical list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar.
Each message in the log begins with the date and time when it was entered. Select the messages from the last installation or update attempt, starting from the time when you initiated it. If you're not sure when that was, click the Clear Display button in the toolbar of the Console window and then try the installation again.
Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).
If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.
☞ The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
☞ Some private information, such as your name, may appear in the log. Anonymize before posting. -
Hello!
I purchased the Logic Studio CD set in a retail store two years ago or so, and I was wondering if there was a way to have the app store recognize this purchase so all I need to do is download Logic Pro 9 from the app store when I get my new iMac (without a disc drive) this month?
Thanks much,
ElliottHi
Short answer: No. You cannot convert "DVD" licences to Appstore ones.
I'd suggest that you:
Make Disk Images of the DVD's on your current Mac, and use those for future installs
Make use of the "Remote Install"/DVD drive sharing feature
Buy and External DVD drive
CCT -
Under purchased items in the APP Store, it say that the item you have requested is currently not available in the US store. The item in question is Mountain Lion OS X which I have already paid for. Any ideas to retrieve this?
When you submit a podcast you should get an email acknowledging the submission. If you subsequently submit it again you will get an error message saying that it's already been submitted.
It then has to be assessed by a real person, which can take some time - a couple of weeks seems to be common, but it can be longer: however since March seems an unreasonably long time.
When it's accepted (or rejected) you should get an email saying so, in the first case giving you a link to the Store page.
More than that I can't tell you: obviously I don't have access to the inner workings of the Store. You could try asking Support, but I have to say you probably won't get a helpful answer. Go to http://www.apple.com/support/itunes/ - click on 'Other iTunes Store Features' in the list and then on 'Podcasts'. You will see a link to either 'Express Lane', which will guide you eventually to some contact options, or you may see a link to email them. -
How to delete my old apple ID? If i want to buy musics or free games in the apps store ,the old ID still show up to sign me but is not working anymore.please help!
Go to settings, iTunes & App Store, tap on your ID, sign out, then sign in with your new information. You cannot delete an old ID, you just stop using it.
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i am trying to download OS X Lion from the app store and it says it can not complete my purchase becuase it needs at least 2GB of space and over 2GB on my computer...any ideas??
That requirement is referring to the need for 2gB of RAM, not hard drive space.
Stedman -
Microsoft Office 2011 no longer opens because "there is a problem" after updating mountain lion when the app store said there was an update available this morning. Reinstalling did not work. What's the problem?
Has your problem been solved by the updates??
Have a similar problem. This MacBook opened all MS Office programs in Dec2012 but no longer does in Feb2013. Went to Microsoft/mac/downloads but none of the three updates would run citing a problem "version of software needed to run this update was not found on this volume".
MacBook: 7.1, Intel Core 2 Duo, 2.4 GHz
Microsoft Office 2011: version 14.2.3
Mountain Lion: 10.8.2 (12C60) -
Cannot download Final Cut Pro from the app store
Hello,
I cannot download Final Cut Pro from the app store.
I says "Failed to download" and error has occurred
What is wrong?
is it my Macbook?I had a problem way back in the olden days, i.e., FCPX 10.0.2, and finally gave up and called the Apple Store using a land-line phone.
Anyway, (this was a couple years ago), if I remember right, they passed me off to someone in the FCPX group and I got the App. However, this was not a really goo way to go because for many updates afterward, everytime I wanted to update I had to go thorugh the same ritual.
Finally, probably around 10.0.8, things got "fixed" and since then I've been able to go direct and download it from the App Store without having to make a phone call.
My suggestion would be to try calling the App Store. Maybe, if there is a "global problem" and they get a lot of calls, they will fix it.
Heck, maybe write a Knowlede Base (KB) article about it.
Disclaimer: I didn't check to see if there was one. -
I have an iPad Air just acquired yesterday. The App Store seems to be frozen and I have on idea how to undo it. It is as if i clicked on an app to download and it came up but it is frozen. I cannot get rid of it or go to anything else in the App Store. I tried downloading that app and opening it - didn't help. Guess what I am looking for is the equivalent of Control +Alt+Delete in Windows. Thanks.
Double tap your home button and open apps will appear above as smaller screen shots. With your finger swipe the open app upwards and it will fully close.
The cntrl/alt/delete option on an iPad is a reboot and to do so, press and hold BOTH the power and home buttons at the SAME time for about 10 seconds until the Apple Logo appears, then let go of both buttons and your iPad will restart. -
An app which I have never purchased shows as an update on the App store. When I try to deal with it shows as being purchased by someone with a different apple id than me. No one else uses my Macbook Pro. A "Genius" at one of my local Apple stores spent over 2 hours trying to fix this and could not do it. His last suuggestion was to go home, back up all the data an take the computer back to the Apple store to reinstall the operating system. Any simpler ideas to solve this problem.???
Post in the App Store forum:
https://discussions.apple.com/community/mac_app_store
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