Have a t-mobile account. Can't connect to network in France.

Nokia Lumia 820. Connected OK for 14 hr after crossing channel but unable to since. Sim works fine still in someone else's phone. Tried tweeting for help but no reply from EE after 16 hr. Phoned 150 on someone else's phone and waited 20 min before spoke to someone then put on hold and cut off. Didn't make any changes to phone before stopped connecting, in fact was driving at the time. Can search and find networks but not connect to any. Have tried everything can think of or find on net including full factory reset. Can access wifi but no mobile network. Any help appreciated.

Supposed to and was connected for first 14 hrs approx after arriving in France. Have phoned support again though on a relative's phone and they checked and discovered voice and data roaming got switched off somehow. They couldn't explain why and nothing to do with me because was driving for 9 hrs and not handling phone at all when it happened. Told me they'd switched it back on but could take up to 24 hr to activate so just waiting to see now.

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