Have adobe reader 8.3.1 windows xp sp3 reader not working right and it wont let me remove or update

I have adobe reader 8.3.1 on system windows XP SP-3. Reader not working correctly but it wont let me remove or change. I down loded Reader XI (11.0.2) but it will not open because of reader 8.3.1. How do I deactivate 8.3.1 and remove it? Reader 8.3.1 installed 9/14/2011. update ID (AC765BA86-7AD7-0000-2550-7ABC-40000831)

You can try using this tool to remove all traces of previous version(s) of Reader:
http://labs.adobe.com/downloads/acrobatcleaner.html
Then, you may download the offline Reader installer from
http://get.adobe.com/reader/enterprise/
After downloading, restart your computer and run the installer before doing anything else.

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