Have an 8800 and need help

Question

Hi,
I have an 8800 and need help. The charger socket doesn't work anymore, the trackball doesn't go horizontal (occassionally) and the screen light turns on and off at random. I've had my Blackberry less than a year.
Before sending it in for repair or replacement I need to back up all my data (apparently it gets cleared when a repair is done) so ordered a cradle and spare battery so I cound charge a batter externally. To compound the problem I keyed in the wrong postcode on the order (it never rains but it pours) but quickly mailed billing to tell them and with the correct PO number.
Needless to say the items haven't arrived so I called and was fobbed off and told that this is a matter for their partner Globalware Solutions even though I paid via the Blackberry.co.uk website
I've scoured the site and found no contact details whatsoever by which I can follow this up properly (Why do large companies do that? Are their customers not important enough to them to allow direct contact?).
Rim/Blackberry/Globalware now have my money and have ignored all my emails. In other words I have no way of finding out the status of the order, what's happening or where my required items are.
On top of that one of the email addresses I mailed to bounced and this site is a nightmare to use. If you're going to want a capital letter and a number of part of a password to access a forum then tell people in advance. If you're not going to let someone buy in Euros from the UK because you don't consider the UK as part of Europe then tell them. Don't let them go through the entire purchase process before letting them get to the Euopean drop down list of countries and then not including the UK in it. I could go on.
Can someone please tell me how I chase up my order (it's only a small one) without wasting too much more time on this.
I have to say that this is all a great shame because I've been happily using Blackberries for years now and think they're superb products. I've been an evangelist for them actively spreading the word about how great they are. I've never needed service or support before though.
If anyone from Blackberry, Rim or Globalware is reading this then you have my order number and just an email would at least begin to resolve this. The delivery of the items paid for would entirely resolve it.  I wait for your contact.
One thing you should know if you wish to continue to ignore me though is that I am 'Mr Persistent'.
Jeremy 

Answer 1

Thanks. I remember now that is exactly what they said. Which means I need to do it over again.
Here's what happened. I went to my laptop to try restoring since it was my desktop that was giving me the message. I was able to install the newest OS onto my iPhone. Then I reconnected the phone to my desktop, which now gave me a different message. It said it could not sync with this iPhone until I updated to the newest version of iTunes. I was one version behind.
So I updated and then since my iPhone had the newest OS and iTunes had the newest version, everything spoke to each other fine. At that point I got the message asking me to whether I wanted to restore from backup or set up as new.
I thought that restoring from backup would potentially bring back the problem, but discretion being the better part of valor decided to try that first.
Woke up this morning to your message and of course now realize that I must go through the process again, only this time set up as new. And yes I made sure to back everything up before I did any of this.
So now it's just a matter of doing it again, which will have to wait until tonight when I don't need to use my phone.
So thanks for the info!