Have an HP Officejet Pro 8500 Wireless. Trying to print to it from my iPad2. Having some problems.

I Have an HP Officejet Pro 8500 Wireless. Trying to print to it from my iPad2. Having some problems. Trying to print docs or files from the iPad usuall gets me a page that looks scrunched up to one side. Is there a good printer app (preferably free or shareware) that I could get or is there a patch, new driver, new firmware or something for the 8500 that would allow good printing fro the iPad wirelessly?

The latest firmware version for your printer is DLM1FN1006BR; you can verify yours by printing out a self test page via the front panel of your printer. 
Also, the HP ePrint Home & Biz app supports printing over your local wireless network, so please verify if your printer is connected to the same access point as your iPad2.  You are also able to verify connectivity by typing your printer's ip address within the address bar of your safari web browser.
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Similar Messages

  • HP Officejet Pro 8500 Wireless - will not print green

    I have a HP Officejet Pro 8500 Wireless that will not print Green.
    I have:
    1.  Cleaned Printhead using device cleaning command.  All steps
    2.  Alligned Printer - get message 'Alignment failed.  Refer to device documentation for details.'  I see know documentation
    3.  Calibrate Linefeed
    4.  Unplugged device while it was on and then replugged restarted.
    5.  Unplugged device while it was on and cleaned magenta/cyan printhead (following instructions from your website explictly).
    The Alignment failed message persists and it still will not print green.  I have done some of the above multiple times.
    I hope you can help quickly.  I have a home office and this is putting me behind a lot!
    If I need a new printhead, get one and it does not fix the problem, can I return it?  How can I get a printhead quickly?
    THanks! Kathy

    Hi KathyGates,
    Please let me take a moment to say "Welcome" to the HP Forums.   I hope you enjoy your experience!
    To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
    I see that you are having an issue when it comes to printing in green.  I also see that you are having some issues with aligning the printer.
    I have a few suggestions and with any luck, hopefully get this issue resolved for you.
    Please start off by making sure you have the printer power cable connected directly to a wall outlet and not a power bar/strip.  I have a document that uses a LaserJet printer as an example but is meant for HP products in general. Please click the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
    I also have a document that troubleshoots Fixing Ink Streaks, Faded Prints, and Other Common Print Quality Problems.
    Please write me back if you are still having issues or if you have more questions.
    If I don't hear back from you today, I hope you have a Fantastic Thursday.
    Cheers, 
    Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    W a t e r b o y 71
    I work on behalf of HP

  • I have a HP Officejet Pro 8500 wireless. Does it support "air print'?

    I just purchased an iPad2.  I have setup a wireless network in my home. My laptop, printer and Blu-ray are attached to this. The iPad2 said the wireless printer must be "air print" enabled.  I can not find anywhere there is a mention of "air print" on the website.  How do I know if my printer is "air print" enabled?
    Thank you for your help.
    Patricia

    Unless yours is an 8500A I don't think it supports AirPrint.  Check this page: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02623193&cc=us&dlc=en&lc=en#N154
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • HP Officejet Pro 8500 wireless Networking with LINKSYS WRT54GS wireless router

    I have a HP Officejet Pro 8500 wireless printer conneted via WiFi to my LYNKSYS WRT54GS wireless router.  I do not have a USB cable or ethernet cable plugged to the printer.  I am able to use the 'scan to email button' and the 'scan to network folder' button on the front of the printer and I can pint from the PC to the printer with no problems.
    I installed the HP printer software from the CD, choosing network/wireless connection, without having to install any USB cables from the PC to the printer in the process.  many posts in the forum mention having to connect USB cables in the wireless installation process.
    Can I install the software in the same fashion on the other two laptops? Or, do I need to do something differently?

    The USB cable is used on those printers which do not have display or front panel wireless setup is not possible. We configure the wireless settings during install and save those settings in printer's memory by transferring through USB cable. Therefore the USB is plugged in during wireless installation temporarily. In your case I don't think plugging in USB cable is necessary as the printer is already on network and had IP address. Connect the laptops on wireless network and proceed with regular install, the printer should be detected automatically.
    Thanks
    Naveen K
    HP Support Engineering Center
    Click on BLACK STAR button to say thanks
    (Although employed by HP, I'm trying to address the issues with my sole willingness and my employer does not bear any liability for my responses)

  • HP Officejet Pro 8500 Wireless that has stopped being recognized as powered on

    I have an HP Officejet Pro 8500 Wireless that has stopped printing.  Troubleshooter identifies that the printer is not powered on, when indeed it actually is powered on.  I have tried unplugging the printer and resetting the network information as well as rebooting my computer all to no avail.  The printer is being recognized by the network without any issues, just for some reason it doesn't think it is powered up.  I very much appreciate and thank you in advance for any information and advice.

    Hello there! Welcome to the forums @margarethpayne 
    I read about the scanning troubles you are running into with your Officejet 8500 Wireless, on 10.6.8. I have some ideas that could help.
    In order, try this:
    Mac OS X: How to reset the printing system
    Repair disk permissions
    Restart the Mac
    Re-add the printer, this is the direct link for you: HP Officejet Pro Full feature Software and Drivers - Mac OS X v10.6
    Try scanning again now.
    Let me know the results
    R a i n b o w 7000I work on behalf of HP
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    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

  • Printing problem - HP Officejet Pro 8500 Wireless All-in-One Printer - printer head?

    I posted this elsewhere, but I think I posted it on the wrong Forum so I am posting it here now. I hope I did not do anything to upset anyone. I am new to this area, please forgive my clumsiness.
    I have a HP Officejet Pro 8500 Wireless All-in-One Printer. I've had my printer since December 2009 and no problems. I recently bought a new laptop with Windows 7 and had to go online to find the drivers that work for my printer. Windows 7 was not compatible with this printer.
    Also recently, I am having a problem with what I think may be the black printer head, but when I run diagnostic on it everything comes back saying it is fine. However the problem still exist. When printing the black color will become faded in some areas and in some lines will not only almost totally fade out, but will almost look italic.
    Can you tell me if this is the printer head and does it need replacing or is there another problem?
    SondraS

    Are you using genuine HP cartridges and not refilled or third-party cartridges?
    Print the Print Quality Diagnostic page from the setup menu/print report/ on the printer's front panel
    Are there any quality issues with this page?
    Although I am a HP employee, I am speaking on behalf of myself and not the company.

  • HP Officejet Pro 8500 Wireless A909g Loses Connectivity

    [posted on behalf of another user]
    Problem with HP Officejet Pro 8500 Wireless A909g
    New printer will not stay connected to the wireless network. The printer continuously drops the network connection.
    For 15-20 minutes at a time, it will go off-line, then come back on for ~5 mins.  If you power off the printer it will re-connect.  Energy Saving feature has been disabled.
    When the printer is off-line, I cannot ping it nor reach it by http interface.
    The router is a Belkin-N+ router, WPA-PSK security.
    The printer is at address 192.168.2.4 and is static in both the Router and the printer.
    The SSID is broadcast and the channel being used is 7, wireless mode is b,g and N
    The printer says it has a connection strength of 5, and always shows itself connected.
    The printer does not reconnect, unless you power cycle it.
    If the printer is pingable then everything works fine, when it is not nothing works.  The fact that it works when it is on-line makes me believe everything with the network connection is fine, other than the possibility that there is a signal problem.  But since other devices with b cards, connect to the router with no problem, and the printer reports a strong connection I do not believe this is the problem.
    I currently have a script running that pings the server every minute and it still disconnects.
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

    Unfortunately, you are not alone.  Search the forums for this problem and you will find several threads.  Based on being involved with several of those here is what I recommend:
    1. Connect with Ethernet cable if you can.  Your problems will likely disappear.
    2. If not, try changing the wireless channel to 1 or 11.
    3. Try changing your group key renewal time (WPA key) to the maximum allowable by the router.
    4. You can try this firmware update, but it does not list this as a fault it corrects.
    Let's try those and go from there... 
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • "Phone off-hook" HP Officejet Pro 8500 Wireless, Product CB023A

    I have a HP Officejet Pro 8500 wireless printer/fax/copier all in one.
    The message "phone off-hook" appears on my display. 
    I ran the Fax Test and received a PASS for all results.
    A few minutes later, a message appeared on the printer/fax display: "Turn power off, then on again". I did so.
    This message, "Turn power off, then on again" continues to repeat and after I turn power off then on, the "phone off-hook" displays again. It is an endless loop of receiving these two messages.
    I also did the following:
    1. Unplugged the telephone fax line from LINE of the Officejet Pro.
    2. Unplugged the power cord to the printer.
    3. Replugged the power cord to the printer.
    4. Powered up the printer
    5. After powering up, the message, "phone off-hook" reappears.
    I ran the fax test
    Run Fax Test:
    1. select Tools from HP Officejet Pro 8500 wireless display panel.
    2. Select Run Fax Test
    Results:
    Fax Hardware Test ........................................................ PASS
    Fax Connected to Active Telephone Wall Jack ......... PASS
    Phone Cord Connected to Correct Port on Fax ........ PASS
    Using Correct Type of Phone Cord with Fax ............. PASS
    Dial Tone Detection ....................................................... PASS
    Fax Line Condition Test ................................................ PASS
    3. The message still appears.
    My printer description is as follows:
    - Model No. : A909G (look inside of the ink access door); Regulatory Model No. : SNPRC-0703-02
    - Product No. : CB023A
    - Serial No. CN0737R2DH
    Is the printer defective? What should I do to correct this problem?
    Thanks,
    ArtLaw

    Hello ArtLaw,
    If you have followed all the troubleshooting steps outlined in this troubleshooting article then the only other solution is to have the printer serviced as it may be a printer hardware issue.
    Troubleshooting 'Phone Off Hook' Front Panel Messages
    If I have helped you in any way click the Kudos button to say Thanks.
    The community works together, click Accept as Solution on the post that solves your issue for other members of the community to benefit from the solution.
    - Friendship is magical.

  • HP Officejet Pro 8500 Wireless (DUPLEXER MISSINN)

    Hi,
    can anbody help me please?? I just bought a 2nd hand printer HP Officejet Pro 8500 Wireless. The printer doesnt feed the paper (it does not pick it up). However, the paper goes pass by the printer and leaves through the back. There is no duplexer installed on the back. Do you think this causes the problem and then will buying a new duplexer solve the issue?
    Thanks a lot,
    rob

    There are a few different part numbers for the duplexer, any of these should work:
    C9101A
    C9101-67001
    CQ821-65001
    I see these offered various places from $11.95 to over $200. I have had good results in the past buying a duplexer on ebay.
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • I have my HP OfficeJet Pro 8500 A connected to my Mac Book Pro on a Wireless network. It works and

    I have my Hp Officejet Pro 8500 A connected to my MAc Book Pro which is running Lion OS on a wireless network.  It works just fine and prints and everything.  The problem is a "HP Utility" window that pops up on my screen and says it is "connecting to device" and lists my printer.  It just runs and runs and the entire thing is gray - meaning I can't close it, cancel it, or anything. When you try to click on it, the arrow becomes the color wheel of death.   It is driving me crazy.  I have gone through settings, I have downloaded the latest drivers, I have looked in utilities, I have opened the printer folder and can't find where this thing is coming from or how to turn it off.  Please help.  And yes I have turned offf the computer and rebooted.  

    If you are using Snow Leopard or Lion and have HP software for pre-Snow Leopard (either from a CD not marked as compatible with 10.6 or you recently upgraded to Snow Leopard or Lion and had the HP software on your Mac before you upgraded - even if you did a standard uninstall of the old software or installed new software over the top of it) you must uninstall the software using the 'scrubber' option:
    Go to Applications/Hewlett Packard/ click on HP Uninstaller
    Click on Continue
    Highlight your device on the left pane
    Press and hold Control + Alt + Cmd keys on the keyboard simultaneously while you click on Uninstall <<<< This IS the Scrubber Option, there is no button labeled "Scrubber"
    There will be a pop up that asks if you are sure you want to uninstall ALL hp software. (At this point, if you continue, any HP printers you have installed will need to be reinstalled)
    Click Continue and let it finish
    Restart your Mac
    Download and install this: http://support.apple.com/kb/DL907
    Now reset the printing system:
    - Sys Prefs, Print & Fax
    - Right (control) click in the rectangle listing your printers and select Reset Printing System.
    WARNING - this will delete ALL of your printers!
    - Select the plus sign to re-add it. Look for the printer, select it and wait until the "Add" button becomes available. Click it.
    If you want more features, you can download and install the Full Featured software from the "Support & Drivers" button at the top of this page, otherwise, basic printing and scanning will work without it.
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • Printing problem - HP Officejet Pro 8500 Wireless All-in-One Printer, Red color fads on 4th copy

    I have an HP HP Officejet Pro 8500 Wireless All-in-One Printer, and am trying to print 75 copies of a program for our event. After the first 5-6 pages the RED in my program starts to turn magenta. I have brand new HP ink, and am printing on HP Color Injet Paper. I have renectly replaced the Black/Yellow printhead (at least 6 months ago). At first when I cleaned the printheads, I could print 2 or 3 pages showing my RED color. Then turns back to magenta. When I received the test patterns after cleaning the print heads they are all perfect with no lines.
    What is going on and how can I fix it?
    This question was solved.
    View Solution.

    Hi TM1997,
    I understand you have an Officejet 8500 Wireless that is not printing red properly, it keeps turning to magenta. I'm sorry to hear this, but I will definitely do my best to help you!
    As I'm sure you saw, when replacing the black and yellow printhead, that there are two printheads in the Officejet 8500 and the second one controls the magenta and cyan. I would suggest that you first have a look through this Troubleshooting Print Quality Issues document. You can also manually clean your printhead with the steps in this 'The Following Printhead Appears to be Missing or Damaged' or 'The Following Printhead has a Problem... document.
    Hope this helps, have a great day!!
    Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    **MissTeriLynn**
    I work on behalf of HP

  • Officejet Pro 8500 Wireless All-In-One Windows 8 driver not working

    Hello!
    I recently got a new Dell Inspiron computer running the 64-bit version of Windows 8, and I have an Officejet Pro 8500 Wireless All-In-One Printer from a long time ago. I don't have the disc version of the driver, since I purchased the printer before Windows 8 came out, so I tried to download it from the HP website. Whenever I try to run it, however, it says that it is extracting, but once the extract is finished, nothing happens. The Installation Wizard doesn't pop up, and there is no error message explaing it. Help please?
    Thanks!
    This question was solved.
    View Solution.

    Hi,
    Can I check if your Officejet Pro 8500 is A909 or A910?  Alternatively, you can install the class driver built into Windows 8 to print to your printer.  There are also a couple of Windows Store apps (HP AiO Remote and HP Scan and Capture) that would work with your printer.
    I work for HP.

  • Officejet Pro 8500 Wireless All-in-One Printer - A909g printhead

    The printer has not been 100% for a few weeks. It would align the printhead fine. When printing, it didn't always print everything - one time blues would be missing, another black would be missing. Received a message saying the ink was out of date. Picked up new ink yesterday, installed it and the printer went thru it's normal routine - cleaning and aligning. It would print the page which was not good and then realign again.
    I read up on how to change the printheads. Problem is the printheads are stuck over to the right. I have pressed the * button and done anything else I could find. What do I do now?
    Carol Belles

    Hey @carolinva,
    I understand that you're having print quality printhead related issues on your HP Officejet 8500 Wireless All-in-One Printer. I would like to work with you today in resolving the issue of not being able to remove your Printheads. Now I understand that you have already tried new cartridges and run the cleaning and aligning on the product to no avail. At this point you have determined that the printheads are defective.
    Just so you are aware there are two printheads in your product. There is a Black and Yellow Printhead and a Cyan and Magenta Printhead. Because your quality issue is affecting blues and blacks than both printheads may be defective. The printheads run for about $64.99 a piece plus tax in the United States. Also, there is a chance that you could replace both printheads and the issue not be resolved because it's a hardware failure of your ink system. Therefore, the next step would be to replace the printer. New printers do not use the same ink systems as your Officejet 8500 printer so the Printheads would do you no good if you have to replace your product.
    Part Number for HP 940 Black and Yellow Printhead: C4900a
    Part Number for HP 940 Magenta and Cyan Printhead: C4901a
    I'm going to provide you steps on how to properly remove the printheads in your product. Because your printheads failed to initially move to the left I'm going to have you start by running a power reset.
    Step 1: Power Reset:
    With your printer powered on, disconnect your power cable.
    After 30 seconds, plug your power cable back in to the printer.
    Your printer should turn on automatically.
    Once the printer returns to the ready state, follow the steps below.
    Replacing the Printhead for HP Officejet Pro 8500 All-in-One Printer Series (A909)
    Please let me know if the steps provided resolve your issue. Should you have further issues be sure to let me know. Good luck!
    X-23
    I work on behalf of HP
    Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
    Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

  • Scanning to Computer, HP Officejet Pro 8500 Wireless All in one Printer A909g

    I am unable to scan to computer with Win 8.1 using my HP Officejet Pro 8500 Wireless all in one Printer A909g.  I can scan to email.  The system says my drivers and software are up to date.  When trying to scan to computer all I get is a blank scan file with no scan number (Scan_Doc0054) as I used to with Vista.  In Vista I was able to drive the whole process from my computer.  When scanning to email now I have to drive it from my printer as opposed to the computer.
    I restarted an old computer running Vista and the 'scan to computer' function is operational.  As far as I am aware there are no other functional problems with the printer.
    Any help would be very much appreciated.  Thank you.

    Hi John046,
    I am sorry to hear that did not work for you, I do have some more options for you to try:
    Uninstall the software. Uninstalling the Printer Software.
    Clean boot the computer. How to perform a clean boot in Windows.
    Disable any antivirus programs. Windows Defender - Turn On or Off in Windows 8.
    Disable any firewalls. Disable firewall Windows 8.
    Re-install using the HP Printer Install Wizard for Windows.
    If that does not resolve your issue, please call our phone support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.
    Hope this helps!
    RnRMusicMan
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to say “Thanks” for helping!

  • HP Officejet Pro 8500 wireless all-in-one printer

    Just bought second-hand HP Officejet Pro 8500 wireless all-in-one printer.  Have no clue how to get it working.  I plugged it in and it seems to be operational, but when trying to print, it did not work.  Have an HP Pavilion laptop with Windows 8.1.  Can anyone help me?

    Hi @trudi39 , and welcome to the HP Forums!
    I can see from your post you are experiencing print issues.  I would like to help!
    Do you receive any errors?
    Does it print a blank page, or nothing at all?
    Are you connected via wireless, ethernet or a USB cable?
    In the meantime, I would recommend downloading and running the HP Print and Scan Doctor.
    Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
    Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
    Jamieson
    I work on behalf of HP
    "Remember, I'm pulling for you, we're all in this together!" - Red Green.

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