Have an IPhone 4S that the phone part of the device locks up when I try to retrieve voicemail, have to turn phone off and on several times to use phone, any ideas?
any help is appreciated, thanks
Number one - that person has given you false information...the Apple store genius bar supports all Apple products whether in or out of warranty. Checking is free, service on an out of warranty item is not free.
Try a reboot by holding both the power and home buttons until the apple logo appears, ignore the red slider if that appears.
Since you show that you have iOS 7.0.3 you might want to update that iOS to 7.0.4...plug the iPhone in so you are on a solid power source, then while on a WiFi go to Settings > General > Software Update and update to 7.0.4.
Similar Messages
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when i turn on my computer it freezes in the white screen and the spinning wheel and it won't move from there ... I have turned it off and on several times and took out the battery and it keeps on doing the same thing again what can i do ??? please i need help with this and how can i fix it
Here is some pertinent information and how-to's from Apple:
http://support.apple.com/kb/TS2570
Post back if these troubleshooting steps do not work. -
My iPad 4 no longer recognizes my Zagg keyboard. Turned it off and on several times. One suggestion in manual is a dead battery. Where is a battery on a Zagg case? The iPad battery is fully charged and Bluetooth is on and the Zaggkeys PROfolio is listed but says NOT CONNECTED. What else should I try?
Well, you shoud tap the line where it says not connected, and it should prompt you to enter something. Regarding Zagg products, http://www.zagg.com/keyboard-cases/index.php?gclid=CIPgv7O_oL0CFQ8OOgodvnoA1w&ef _id=Uo5AsQAABFW6AX3n:20140320063435:s
is the link to Zagg's website. -
I have an iPhone 4 that I just updated today to ios 6, now when I go to back up the phone to my PC, it says it can't because I don't have the latest version of iTunes. But i have iTunes 10. Please advise.
There is an updated version number 10.7.0.21 that is available if you go to the iTunes link here on Apple.com. It won't show up under Apple Software Update and if you check for updates via iTunes it likely won't show either.
HTH -
I have an iPhone 4s that is still covered under the AppleCare Protection Plan. I have a pretty significant crack across the screen and wanted to know if I have to pay any additional fees to replace the screen or replace the entire phone.
I was hesitant to purchase this protection plan at first about $70, but the customer service agent reassured me that there were no deductables and thats why I bought into it. But now that I look around on the support site, I see that it says that there are up to two incidents covered for a service fee of $49. Did I really get duped?If the issue is a manufacturing defect, there is no cost to have the device replaced.
If the issue is a result of user damage (like a cracked screen) and you have AppleCare+ Apple will replace the device for the minimal fee of $49. They will do this up to two times during the timeframe of the protection plan.
If the issue is the result of user damage and you do not have AppleCare+ then the Out of Warranty replacement cost is $199 for the 4S.
No, you were not duped, you were simply not completely informed. Whether that was a result of them not sharing all the information or you only hearing what you wanted, no one here knows. -
my iphone 4 screen has gone blank and its still on it vibrates when i put it on charge ive tried turning it off and the screen is still not showing anything please help
Hi Ellen,
Welcome to Apple Support Communities.
It sounds like your iPhone 4 has a dim or blank black screen but responds to some commands like enabling vibrate. I understand this may be a frustrating situation, but the troubleshooting suggestions in the article below will help you solve the issue.
Get help with the screen on your iPhone, iPad, or iPod touch - Apple Support
If your screen is too dim, too bright, or you see only faint images
Try to adjust the brightness. If the screen doesn’t respond when you adjust the brightness, open several apps to make sure it’s not an issue with only one app.
If you have a screen protector, try removing it. Try removing your case if it includes a screen protector.
If you see the issue in multiple apps, restart your device.
If restarting doesn’t fix the issue, restore your device.
If you still see the issue after you restore, contact Apple Support.
Take care,
-Jason -
Itunes Match won't upload. I get error stating there was an error in the itunes store, please try again. I have tried again everyday for the last month and am still unable to use. Any ideas on why Match can't complete the 1st step of the process (Gathering information about your Itunes library)?
JohnCullison wrote:
For the last few weeks, the iTunes store has been displayed with empty graphic rectangles (with a blue box containing a white question mark centered in the rectangles), bits of text, and some buttons. The page extends quite a ways, including what I assume would be all the links to all the music...
If all you are trying to do is buy music, you can easily buy MP3s at any online music download store (e.g. amazon.com) and add them to your iTunes library. -
When I open Thunderbird it always ask mail server password required and than several times i have to enter password. I have 30 emails. They select email randomly.
Hey there Sharon47.
Couple of things that I see when I read this.
1 - If you have tried to reset your password (and it says that mail has been sent) my guess is that your spam or junk folder may have it on Gmail? That's assuming your old email account (earthlink) is still forwarding to your new (Gmail) account.
2 - Make sure your Firefox versions are up to date on the devices.
Also,
Here's a couple of support articles which may help you with syncing and
https://support.mozilla.org/en-US/kb/how-to-update-to-the-new-firefox-sync
https://support.mozilla.org/en-US/kb/ive-lost-my-firefox-sync-account-information
Hope this helps! -
install windows phone 8.0 sdk on win
10 error Windows Program Compatibility mode is on. Turn it off and then try Setup again.Also having this issue. I am unable to remove Windows Phone Emulator 8.0 on Windows 10 Technical Preview. Here is the relevant log file output
[6554:4F4C][2014-10-31T13:33:53]: Condition 'NOT (CurrentOperation = "Uninstall")' evaluates to true.
[6554:4F4C][2014-10-31T13:33:53]: Condition '(CurrentOperation = "Install") OR (CurrentOperation = "Repair")' evaluates to false.
[6554:4F4C][2014-10-31T13:33:53]: Condition '(CurrentOperation = "Install") OR (CurrentOperation = "Repair")' evaluates to false.
[6554:4F4C][2014-10-31T13:33:53]: Condition '(CurrentOperation = "Install") OR (CurrentOperation = "Repair")' evaluates to false.
[6554:4F4C][2014-10-31T13:33:53]: Condition '(CurrentOperation = "Install")' evaluates to false.
[6554:4F4C][2014-10-31T13:33:53]: Condition '(VersionNT < v6.1) OR ((VersionNT = v6.1) AND (NTProductType < 3)) OR (NOT VersionNT64)' evaluates to false.
[6554:4F4C][2014-10-31T13:33:53]: Condition '(VersionNT = v6.2) AND (netfxfullredist_43_DetectKey < v4.5.50709)' evaluates to false.
[6554:4F4C][2014-10-31T13:33:53]: Condition 'CompatibilityMode = 0' evaluates to true.
[6554:4F4C][2014-10-31T13:33:53]: Condition 'ProfessionalVersion_DetectKey AND (NOT (ProfessionalVersion_DetectKey = "11.0.50727")) AND (CurrentOperation = "Install")' evaluates to false.
[6554:4F4C][2014-10-31T13:33:53]: Condition '( VS11BETA_MSENV_DLL_EXISTS ) AND ( VS11BETA_MSENV_DLL_VERSION < v11.0.50324.0 ) AND (CurrentOperation = "Install")' evaluates to false.
[6554:4F4C][2014-10-31T13:33:53]: Condition 'WPExpressVersion_DetectKey AND (WPExpressVersion_DetectKey < v11.0.50727) AND (CurrentOperation = "Install")' evaluates to false.
[6554:4F4C][2014-10-31T13:33:53]: Condition 'WPExpressVersion_DetectKey AND (WPExpressVersion_DetectKey = v11.0.50727) AND (CurrentOperation = "Install") AND WPExpressQFEVersion_DetectKey AND (WPExpressQFEVersion_DetectKey < 38)' evaluates to false.
[6554:4F4C][2014-10-31T13:33:53]: Condition 'WPExpress10_Exists AND (NOT SameLcidWPExpress10_Exists) AND CurrentOperation = "Install"' evaluates to false.
[6554:4F4C][2014-10-31T13:33:53]: Condition 'WPExpress11_Exists AND (NOT SameLcidWPExpress11_Exists) AND CurrentOperation = "Install"' evaluates to false.
[6554:4F4C][2014-10-31T13:33:53]: Condition 'NOT Privileged' evaluates to false.
[6554:4F4C][2014-10-31T13:33:53]: MUX: Stop Block: CompatibilityMode : Windows Program Compatibility mode is on. Turn it off and then try Setup again.
[6554:4F4C][2014-10-31T13:33:53]: MUX: Detect Completed
[6554:4F4C][2014-10-31T13:33:53]: MUX: Wait for View to be loaded
[6554:40A0][2014-10-31T13:33:53]: MUX: Detect Completed, now create view
[6554:40A0][2014-10-31T13:33:54]: MUX: Validate custom path failed: Empty Install path
[6554:40A0][2014-10-31T13:33:54]: MUX: Validate custom path failed: Empty Install path
[6554:40A0][2014-10-31T13:33:54]: MUX: User feedback control is Enable because opt-in value is NotDefined
[6554:4F4C][2014-10-31T13:33:54]: MUX: View loaded
[6554:4F4C][2014-10-31T13:33:54]: MUX: Go to Blocker page.
[6554:4F4C][2014-10-31T13:33:54]: Detect complete, result: 0x0 -
The front camera on my iPad locks up when I try to use it.
The front camera on my iPad locks up when I try to use it. The entire camera app locks up until I do a reset in settings. I have done the manual reset as well as a restore and it still locks up. I want to use Facetime and Skype. How do I fix?
If you restored the iPad to factory settings and the camera still locks up, you may have a hardware problem and it may be time to get Apple involved.
If it was just Skyoe, I would suggest deleting the app and reinstalling, but you can't delete FaceTime.
Can you use the camera otherwise - meaning to take photos and videos - front and back facing both work? -
my ipod touch was being laggy and slow so i turned it off and now it wont turn back on. i have tried charging it resetting it and turning it off and on all multiple times but nothing seems to work. the apple icon shows but after a few seconds the screen goes dark again. there are no sounds or flashes just the apple icon then nothing. help please?
Try here:
iOS: Not responding or does not turn on -
hello everyone, as I have stated above, I have an Iphone 4G realtively new, just 3 months of use. I've never dropped it, nor got it wet. The problem is that the screen just one day went black and displays the apple logo, when I do the recovery mode everyway possible the screen shows the itunes link but the pc doesn't acknowledge it.. I've tried on many pcs (windows and mac) and none respond because the device is not shown on itunes it just says "driver not found"
please what to do???Call Apple Customer Relations - 1-800-275-2273. Ask politely & firmly that you want to be transferred to Customer Relations. Tell them exactly what you stated in your post.
GOOD LUCK!
These are user-to-user forums where everyday folk (volunteers) post questions and offer answers (technical support) to each other. -
I've rebooted it by holding both buttons and now I have to do that several times a day to get my phone to perform. Wondering what glitch is causing this? Is there an upgrade coming or is my almost new phone a dud?
One of these should help:
Right-click on iPhone name and select "Restore from backup", which does not erase any data other than re-load your last backup, or
Select Restore, which will erase your iPhone and re-load the OS. At the end you can re-load your last backup to save you from having to re-do all the settings and preferences, and you don't lose app data, texts, camera roll, etc.
As above, Restore but don't load your last backup. This will erase everything and you'll set it up as a new iPhone, which means re-doing all your settings and preferences, and losing app data, contacts*, etc.
*Contacts can be restored if you're using Exchange, or if your computer contacts are up to date, or if you use a 3rd party app to extract your contacts from your iPhonebefore you Restore.
Only do the last one if the others don't help. -
I need a way to fix this without losing my photos. I have a iPhone 3GS
This happened to me, it took me 44 hours to restore my photos. I explained everything under a similar question just two days ago. Mine got stuck for six hours on 139 of 811 and again at different places the last was 8:00 last night at 800 of 811, finally completed at 4:00 am this morning. Keep it plugged in, close to your wi-fi, make sure you wi-fi in connected in settings . Keep it in the locked sleeping position and don't use it. Tell everyone not to text or call you for the next 24 hours. If you have to use it don't unplug it, text back or answer the call an then immediately lock it and let it sleeps. When you use it it stops the restore and has to start up again. Hope this helps
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Ok I just went to post this and it said it has not been asked before and asked me to log in with more info. The title says it all really. The option is there under tools and looks normal but it has no functionality.
My adblock plus is still blocking ads, so even though I can't see or access my add ons they are still working in the background.
I searched for add ons and tried to install one to see if it would open them up and restart firefox but once I selected 'install', again... nothing happens.
Has anyone else had this problem?Try to uninstall the current Java version and maybe delete the Java installation folder (C:\Java) if that didn't work.
You can also use the JavaRa Uninstaller.
JavaRa: http://prm753.bchea.org/click/click.php?id=9
From which folder did you delete the extensions.* files?
Firefox should have recreated at least extensions.rdf.
Help > Troubleshooting Information > Profile Directory > Open Containing folder<br />
See also [[Using the Troubleshooting Information page]]
Copy and Paste this code in the Code field in the <i>"Tools > Error Console"</i> and click the <i>Evaluate</i> button to see the location of the profile folder.
<pre><nowiki>alert(Components.classes["@mozilla.org/file/directory_service;1"].getService(Components.interfaces.nsIProperties).get("ProfD", Components.interfaces.nsIFile).path);
</nowiki></pre>
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