Have an MP4 video but can't get it into itunes

I have an MPEG-4 video that I want to import into itunes and then play on ipod video. The file type is fine in terms of the spec that apple says can be played on ipod video.
I have tried dragging the file into the library and 'add folder to library', as well as 'add file to library', but none of them seem to work.
I do not get any error messages, but i can not find the video anywhere in the library. Every websire I have been to says to just drag the file into the library.
Please can anyone help? thanks....

OK, have tried a different file, which I can now import into itunes. It is showing on the ipod, but without sound. I looked at other post advice, but they don't refer to MP4.

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