Have been a Adobe cusotmer for 3 years- why couldn't I download the thing to sent me today?

I have been one of your customers for c 3 years. Today you tried to send me an update that wouldn't download. I got through to a page about password- didn't knmow mine, to reset a new one. And now I am not sure how to send this to you! So what is going wrong???????
And I have now been able to send this- good!

We are fellow users (for the most part) and not Adobe.
That being said, can you give us some details on what you are talking about? We don't even know what software you are using (Adobe doesn't send emails about downloading Adobe Reader).

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Have been a Adobe cusotmer for 3 years- why couldn't I download the thing to sent me today?

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