Have been a Verizon customer since I got my first cell phone in my 30's - I am 50 now! A year ago, I stupidly opted to get a new phone on the EDGE program because I was trying my first Samsung device and was not sure I would like it having been an IPhone
have been a Verizon customer since I got my first cell phone in my 30's - I am 50 now! A year ago, I stupidly opted to get a new phone on the EDGE program because I was trying my first Samsung device and was not sure I would like it having been an IPhone user for years.I was right! Or so I thought.... The Note 3 has been horrible. I am on my second phone(replaced it under warranty) and it still freezes, shuts off on its own, and will not come back on for long periods of time. Having had enough, I decided to EDGE Up to another device. On March 16th I tried to edge up my device online but was unable to. I immediately called to figure out what the problem was. Back in October I had a mix up in my billing where I had set up a payment. It was not done properly by customer service and as a result my line was cut off. I called the EXACT day it went off, filed a complaint about the lack of follow through for my arranged payment, and thought I had it straightened out as the payment was made that same day. That incident, although it was a Verizon error, caused my Edge Contract to be "hotlined". I spent an hour on the phone on March 16th clearing the whole mess up. When the conversation ended, the Verizon representative admitted it was a Verizon error, documented everything, and then told me she was filing a release for the hotline hold that would take a couple of days. Her name was Linda and I stupidly trusted what she said.
The days passed as I prepared to have a major foot surgery and to get my classroom straight before I would be out recovering for 3 weeks. All the time, my Samsung continued to glitch out like it has since I got it! While sitting on the couch recovering, I decided to deal with the phone issue again and EDGE UP. I figured 10 days latter, Linda would have taken care of the issue. Unfortunately, I faced the same problem and was told it was not eligible to edge up at this time. BACK on the phone again, 2 supervisors, 3 customer service reps. ( JOE from New York being the rudest customer service rep. I have EVER worked with) and 4 frustrating HOURS latter, Jason, the equally rude supervisor from Rochester, New York, informed me that Linda gave me BAD information, there was NOTHING he could do, and I am NOT eligible until April 14th!!!!! The WORST experience I have EVER had with a company. They were completely inept, rude, and not concerned about my time, my frustration, or the problems I was facing with their product in the LEAST. I have 4 LINES on Verizon that I am going to talk to Sprint about buying out. It was a horrible experience, and I can NOT believe I have no recourse or anyone to talk to....
Edge has very clear restrictions, one being that you must have 6 months of clean payment history which you don't. Either wait until April 14, or good luck at Sprint.
I am unsure how it can be determined the payment mix up was the fault of CS, but regardless, the mix up was done. There can be any number of reasons why a payment could be missed without any fault on your part, however you are still the responsible party for the account and must live with the repercussions.
Similar Messages
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Hey guys I hope u can help me out, my new 3 months old 16g iPhone 5 has problem
The sound don't work at all except for with headphones, the volume says ringer.
I've tried restarting my device, reset my settings I even tried using a Q-tip in the headphone jack.
Please help me out.
And btw yesterday it worked for like 10 minutes and then got back to no sound.
And this silent mode isn't on.it's a hardware issue
https://www.google.dk/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&cad=rja&ved=0CC4Q FjAA&url=https%3A%2F%2Fdiscussions.apple.com%2Fthread%2F1343532%3Fstart%3D315%26 tstart%3D0&ei=Wy1hUYiWDs3Y4QSzqIHAAw&usg=AFQjCNHLi5JBEWvjM6SHBge36Or-m1YMEw&sig2 =-By7BjriUmZPDpHDnY_ySw&bvm=bv.44770516,d.bGE
more hits from the search
https://www.google.dk/search?client=opera&q=iphone+stuck+in+headphone+mode&sourc eid=opera&ie=utf-8&oe=utf-8&channel=suggest -
I'm not sure how to update my iPod because it doesn't have the 'Software Update' thing in 'Settings'..
That button was introduced in iOS 5
Connect the iPod to your computer and update via iTunes.
iOS 4: Updating your device to iOS 5 or later -
How do I downgrade to the free 5gigs of iCloud storeage? I would like a refund and have searched for two hours. I have NEVER had such a tough time connecting with a company and have certainly spent MUCH MORE than $20. of my time tracking this down... maybe that's the point, huh Apple? Can anyone help?
To cancel an iCloud storage upgrade within 15 days of buying:
Apple have made this as difficult as possible. If you use Express Lane you cannot proceed without entering a hardware serial number which is still eligible for AppleCare. However julia22 managed to find a way round it - please see this post:
https://discussions.apple.com/message/16968425#16968425
it gives the USA number - if you don't live there you will have to find an equivalent number from the 'Contact Us' link at bottom right of this page. -
I need help getting a new code for the yosemite beta because mine says it's already been used
I signed up for the yosemite beta and when I clicked the code to download the beta, nothing happened. I backed out and did it again and then it said the code was already in use. I have tried refreshing the page with the code in safari but the same one keeps coming back. I also signed out of the app store and logged back in to see if it was in my purchases and it doesn't show up. I need a little help here getting the beta.
There's a lot of results in Google when you search for this but unfortunately refreshing the page doesn't seem to generate a different code anymore. Mine also says already redeemed
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In the labview manual, there is very little mention about the use of waveform.How is this waveform being called and can i have an example to see how this work.
Also in the adapt to type paramete, what does this parameter do and in what circumstances do we need to use it.The manual say something about the use of this parametr.It says that scalar elements in arrays or clusters are in line.For example a cluster containing anumeric is passed as pointer to a structure containing a numeric. What does this statement mean?
Can i imply t
hat if my input is a struct, can i use a adapt to type parameter to overcome this incompatibility?Can i also have an example to let me have a better idea.thank youI'm going to share my experience with the "Adapt to Type" parameter.
Attached to this message is an example. The attachment is a zip file with three files: a dll, a c file and a vi written in LabVIEW 6. The dll contains a function that return a structure with 3 values (like the coordinates of a point in space, that is, (x, y, z)). You can see how the function was constructed by looking at the c file.
In LabVIEW, I created a cluster with the same three parameters. Then, I configured the call library function following the function prototype as in the c file. For the point variable I use "Adapt to Type".
I hope this can give you a head star.
Best regards;
E. Vargas
www.vartortech.com
Attachments:
pointexample.zip 63 KB -
Getting out of the Edge program
We were talked into getting onto the Edge program when we upgraded our phones. Normally we just purchase the phone and then wait two years to get another. The salesman told us that this would eventually save us money. That has not been the case and this is the worst program for people that keep their phones. I believe we were misled and I am disappointed. Verizon has always behaved better than AT&T and this just puts the company in the same boat. My question is this - How do we get out of it?
MMGettler wrote:
We were talked into getting onto the Edge program when we upgraded our phones. Normally we just purchase the phone and then wait two years to get another. The salesman told us that this would eventually save us money. That has not been the case and this is the worst program for people that keep their phones. I believe we were misled and I am disappointed. Verizon has always behaved better than AT&T and this just puts the company in the same boat. My question is this - How do we get out of it?
The Edge program can save you money. For some others it's doesn't. when you state you "purchase" a phone and wait 2 years. I assume you mean you get a subsidized discount and then sign a 2 year contract. You do realize that's not paying full price for a phone. The Edge program is CLEARLY stated on the website. Before agreeing to anything one should be an educated consumer.
If your past your 14 day return time to get out of the Edge program you must pay off the remaining cost of the phones. Exactly how were you mislead? You take the full price cost of a phone divided that by 20 payments. That's your Edge payment. You get either a $10 discount per line for data plans under 10 GB and a $25 discount per line for data plans 10 GB or higher.
Let's take look at subsidized vs Edge. Take a LG G3
Subsidized - $200 plus $30 upgrade fee = $230 plus taxes. So around $250 total
Edge with 10 GB data plan $600 plus taxes is around $650. $25 Edge discount for 20 months = $500. $650-$500=$150
So clearly the Edge plan is cheaper in the long run. Also if you keep the phone for 24 months like contract then the last 4 months you get a $25 month2month discount for another $100 so the total cost of the phone for 24 months is $50 vs $250 for a 2 year contract. This also doesn't take into account your taxes/fees are cheaper each month too. Ours is $1.75 a month over 24 months that's $42 thus bringing the cost of the phone down to $8 or less. With less than 10 data plan then Edge is not as attractive unless you like to upgrade yearly. -
Will the iPod nano 7 get a new update from the current 1.0.3?
Hey Guys I was wondering will the iPod nano 7 get a new update from the current 1.0.3?
If anyone knows or has and info or rumors pleas tell me.
Thanks
email *****
<edited by host>Apple might release small updates for 4th generation iPods touch if they find serious issues like the FaceTime problem that made Apple release iOS 6.1.5 for the 4th generation iPod touch. However, this device won't receive any major iOS update.
The 4th generation iPod touch has got 256 MB of memory, and iOS 7 devices have got 512 MB or more of memory -
Have been a "loyal" customer since phones were in the car only..yes 1989
I first joined what is now called Verizon in 1989 and have transitioned with this company through cell one, air-touch, through the pirate days when sprint and others were actually pirating phone numbers away......since the "Access Line" days. Well...here we are 24 years of uninterrupted service later... and now I have learned that we have become a bad customer because we had a misunderstanding over one very small bill that was the exact same amount two months in a row bill that represented a micro micro amount considering we have paid Verizon over $54,000. dollars for just service alone over the last 24 years...not including all the equipment and extra charges we have run up traveling abroad.....and the many many upgrades through the years. Now these toddler upstart pencil pushing "Consultants" that VERIZON has reportedly hired to evaluate our value as customers have determined that even though we spend about $2400. per year just on service alone.....suddenly, we are not good enough nor are we trusted enough to qualify for an IPAD MINI over 1 year nor are we even trusted enough to have our upgrade phone devices billed to our account (this has never happened in 24 years) . It was my college students hope to finance her own device as a step towards financial independence and because of this "Consulting Firm" we are now not only allowed to finance an IPAD Mini...nor can we even allowed to buy our new upgraded phone devices on our bill !!!!!! We watched in amazement as a rather rough looking young couple walked in and whipped right through the IPad finance process while I was trying to find out who put the negative ding on out 24 year old account....of course I was again told to call financial services...which I have done 2 times before and each time I was told that if I gave them more money they would go ahead and make the IPad thing happen and each time they took more money (we are now paid through May) and each time they posted the payments and then turned us down again and now we can no longer even go into the store and pick up new phones and pay with the monthly bill!! Who is running this company now? And who do they think made this company happen all those years back when they were fighting for their share of the market? I am so angry I can't even tell you how angry I am. Twenty four years and over $50,000. and they have decided we are not to be trusted? My next calls should be to the FCC and the Fair Truth in Lending agencies to file formal complaints. I hope to find out who is responsible for the damage to our record over a bill that was the exact same amount two months in a row and when we called to respond to a suspicious text regarding the bill we just had paid we were told to ignore it other than forwarding it to their "fraud and abuse dept" which is documented on our record. Then we went in to pick up our new phone and were told that our bill was past due again (this is all within just over 2 weeks) so they could not send us out with the phone and to call financial services. So I called again and was told I had paid....then after further pressing and searching I was told they had made an error and we had two bills for the same amount so they apologized and I paid the other bill and was told that cleared up everything and to proceed with the plans to get a new phone and the IPad Mini so I went back to the store and was then told we had been labeled as a bad dept over a $187.58 bill and they could no longer dispense any equipment without payment upfront. Keep in mind that our high balance just 2 years ago was over $1200.00 for travel abroad and that did nothing to our account except get us praise for being a great customer...and now over a minor error on their part I am a bad dept?????? Who is running this company anyway???
Message was edited by: Verizon Moderator(much to long to quote,sorry)
Let me explain something to you your longevity with them has nothing to do with a credit check or an internal credit decision based on an upaid invoice now or in the past. Mistake or not, it is going to remain and your bill to account is done. That option by the way is a courtsey and not a given right.
And my good poster I had cell service before the bell system was getting into it. Was the 403 customer when the only game in town was Albany Telephone Company which was part of Cellular One and that was over 30+ years ago.
The company known as Verizon was starting out as Bell Atlantic, then it was NYNEX and then it was called Bell Atlantic NYNEX Mobile and then it acquired Air Touch, Arch Wireless and many others. And around 2000 it partnered with another company to be called Verizon Wireless. It was never Cellular One, Cingular which is now AT&T
Bottom line you have no issue as far as credit since they don't have to grant it. Heartening I know but true.
Sorry you had to rant, but I know it made you feel better. -
Over the last several weeks I have had TERRIBLE service. Dropping calls, can't make calls, etc. Been a verizon customer 10+ years. I've never had such shotty service. WHATS UP!?!?!
wutwut123 wrote:
We live in a rural area and are still not offered anything better, so we have used dial up internet for several years. Quality has always been just fine, getting connections of 28.8-40k or higher, which is perfectly normal for dial up. However lately we have seen a rapid decline in the quality and speed of connections. While still useable, it has been annoying. This last month however I can only rarely connect at a speed higher than 9.6kbps. Sometimes it is even lower at 7.2k or even 4.8k. I know verizon is only obligated to provide high enough speeds for phone calls, but these low speeds are simply unacceptable for dial up internet use. Many programs wont even connect at all at speeds lower than 14.4k. Atm my dial up account that i'm paying monthly for is basically not useable at all.
How can I actually get verizon to do something about this. I don't want to be given the runaround by someone over the phone telling me they don't have to give use any higher speed connections. This is a complaint about suddenly dropping use to such terrible service compared to what we used to have for several years. Shouldn't this be addressed so that I can actually use my dial up account without so many problems?
I feel like our line has somehow been limited to only connect at these low speeds. Is something like that possible? How can we get verizon to stop doing that and actually connect our calls at decent speeds? I just want a return to the good service we used to receive if they aren't going to bring dsl/fios out here.
Did you try calling oyur ISP to see if it's something on their end? I know when I was on dial up years ago I had to change to a different number once in my area as something was wrong with the one I had always used to dial into AOL, maybe that's it. Mary -
How long have you been a Verizon customer?
How long have you been a Verizon customer?
Hi there!
According to /var/log/pacman.log, I've got Arch installed more than a year now (my laptop's age).
[04/23/07 10:59] synchronizing package lists
Since then, I never had to reinstall the system.
I started using Fluxbox, then switched to Gnome, and I'm currently using XFCE. Since I'm curious about KDE4, I'll be switching to it when 4.1 hits the repos.
Concerning the kernel upgrades, I custom compile my own, and never had troubles what so ever.
I've got tree other machines running Arch. One headless server, and two workstations. All in the same situation (installed once, and updated once in a while).
You can't beat rolling release! -
i bought a mac air yesterday and i was trying to download maverick but i could not do it, i try to download the old version of numbers because i needed for work, but i could not neither, but now when i check to download numbers is asking for to pay?
You are mixing different issues. I will address Numbers.
Has Numbers ever been installed on this new Mac? Did you have the Mac App Store version of Numbers or did you have the DVD version of Numbers?
You should be able to redownload a previous purchase of the Mac App Store version of Numbers from the Purchases pane after signing into your account.
If you had the DVD version, then you will need to install that from the DVD media. -
Ever since i plugged my iphone into the computer, all of my music has been messed up. The songs don't have the right album cover i guess they all just got mixed up somehow. i dont know but its annoying and im not sure how to fix it.
If not this:
iOS: Wi-Fi or Bluetooth settings grayed out or dim
If not successful, an appointment at the Genius Bar of an Apple store is usually in order.
Apple Retail Store - Genius Bar
Then
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar -
I have atempted to gift a song to someone. I have been charged for it but it was not received. I tried to re-gift it and was charges a second time but the recipient still has not received it. How can I get the song to her or my money back?
First, have the recipient check any anti-spam filters that may be present on her email account or in any email application to make sure that messages from Apple aren't being blocked. If she is sure that is not the case, go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards. -
How do I upgrade Acrobat Pro 9.5.5?
I have been an Adobe customer since 1991 on an old IICi. A while ago I purchased Creative suite 4. I have Adobe Acrobat 4, ver. 9.5.5. Are there any updates I can apply? What is involved in updating if I want to avoid the cloud? I have a satellite connection that charges for bandwidth usage. I have a 27" iMac, using 10.10.3.Hi Kenneth ,
We are sorry but you would not be able to update from Creative Suite 4 .The reason being there are no updates available for Acrobat version 9 .It is quite an older version so you are unfortunately not eligible for any updates or upgrade .
The best option for you would be to opt for Acrobat DC .
You could either for Acrobat DC subscription or perpetual version .Here is the link to download the same .
https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html
https://helpx.adobe.com/acrobat/kb/acrobat-downloads.html
You could also opt for Acrobat DC Creative Cloud subscription
https://creative.adobe.com/products/acrobat
Regards
Sukrit Dhingra
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