Have been charged £10.49 for a kids game that should be free, how do I get my money back?

have been charged £10.49 for an app that should be free, how do I get my money back?

The app may have been free to download, but did you then make any in-app purchases within it to unlock extra features ? If you didn't then you can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
You can turn off in-app purchases on your device via Settings > General > Restrictions > In-App Purchases 'off'

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    Select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer.
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    Yes, I reported the problem using that exact sequence immediately after discovering the problem with the app.  When I submitted my complaint and request, Apple redirected me the website of the app manufacturer where I submitted the same complaint/request for refund.  I have not heard back from either, and was still charged, so I can only assume that is not the correct way to "Report a Problem" even though Apple would have you believe otherwise.

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    Morning Domangere,
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    Following this article refund will be an option.
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    Welcome to the Apple Community.
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    FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
    For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
    Phone: 800-275-2273 How to reach a live person: Press 0 four times
    Hours of Operation: Mon-Fri: 9am-5pm ET
    Email: [email protected]
    How to report an issue with Your iTunes Store purchase
    http://support.apple.com/kb/HT1933
    iTunes Purchase Problems: How to Report a Problem to iTunes Support
    http://tinyurl.com/7tscpa7
    iOS: Troubleshooting applications purchased from the App Store
    http://support.apple.com/kb/TS1702?viewlocale=en_US&locale=en_US
    How to Get a Refund from the App Store
    http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
    Getting Refunds for your iTunes Store Purchases
    http://www.labnol.org/software/itunes-app-store-refunds/13838/
    Canceling a Digital Subscription
    http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
     Cheers, Tom

  • HT201272 I have been charged 3 times for an itunes app at £14.99 - How do I get my money back?

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    Use the report a problem link in the email Apple sends to you after purchases.
    S.

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