Have BT got a clue??
So yesterday morning I lost my phone and broadband. Checked on BT.com and it said there was a problem in my area, which looked to have been identified or reported half an hour earlier with est fix of Wednesday. I then wasted an hour trying to find a number to call to find out what the issue was and why the fix would take 4 days....but all i got was recorded messages telling me what I already knew and then the call is terminated. Spent over 20 mins waiting for an analyst on online chat (god knows what thats done to my mobile bill....) They gave me another number assuring me that would get me through to a real person. Total lies, I just got another recorded message that didnt even mention the fault in my area. And then i got cut off again.
This morning I checked back online to see if there was any update to the known fault. There isnt, but I also noticed I have 1'reported fault' Strange I thought as the problem seems to have been known about half an hour before I even noticed. Once I got in to see the detail of this it seems a separate incident has been logged for my phone number based on either my online search or a call. This says there is a fault either inside or just outside my house and they will be in touch with me, with an est fix of 5pm Thursday!
So I now have no idea whether theres a general phone issue in the whole area or just in this building or just my number, what the problem is or when it will be fixed. And BT seem to make it impossible for their customers to talk to a real person. I've run customer facing IT teams for nearly 20 years and if we left a basic service down for 4+ days without giving customers information and without providing a means for people to call and speak to us.....I'd have been sacked years ago!
Welcome to this forum.
This is a customer to customer forum only,
This is where customers help each other get the most out of BT products & services.
Anything you post here does not go to BT. Although the forum is moderated by BT, not all posts are read.
This is a public forum which can be viewed worldwide, so please do not post any personal information, especially phone numbers, account numbers, fault numbers, address information or email addresses, as this could be used to impersonate you.
BT do not provide or maintain the external network. This is done by Openreach who work for all service providers. BT do not get any special treatment.
BT can only update the fault tracker, when they get updates from Openreach.
Business customers get dealt with first, then finally residential customers.
There could be a problem with cable damage or theft, or damage to a street cabinet or equipment.
The repair times you have been quoted, for a normal residential line, are correct.
See
http://bt.custhelp.com/app/answers/detail/a_id/9394/~/customer-service-guarantee
I am assuming that you are a residential customer?
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.
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Using iWork with iCloud Drive - Apple Support
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Note that until you upgrade your iCloud account to iCloud Drive, you won’t be able to use the iWork web apps on iCloud.com or the Share via iCloud feature. If you don’t upgrade to iCloud Drive at this time:
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For the purposes of 'refreshing' your question so that others more expert can comment here is a link you should read-
http://apple.stackexchange.com/questions/27070/how-many-apple-ids-should-one-hou sehold-have -
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MissGraceB wrote:
... how do i transfer my itunes library?
From your OLD computer...
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Full Details Here > http://support.apple.com/kb/HT1751
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Welcome to the Support Communities!
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Welcome to the Apple Community.
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so much so that i thought i would write a scenario as follows
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Can i try it, yep here you go
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whoa it just popped out of the clip, yep it does that but SE have released a new version that fixes that.
oh when do you get that , err i dont, SE seem to have no idea its out.
so if i buy one i can get the new version, dont know as most stores still seem to have the older one in stock.
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so hold on this Liveview does not work with the phones it is advertised for, even when it is connected it does not vibrate properly and it has a design fault that although fixed is not available to buy let alone supplied for free, what a complete waste of time
Yep
See where this is going ?
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The Design faulty Watch Clip should be replaced FOC
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If it states on the SE website that it works with certain phones then make sure it does and fix it
have we got recourse for refunds from SE under the trade descriptions Act ?
Please fix these issuesWell it seems that SE have sprung into action and delivered a fix that only SE can do
they have now taken down all of the compatible devices and put this disclaimer instead
The Sony Ericsson product defined above is verified as able to communicate via Bluetooth™ with devices from other manufacturers as specified on this Web page. Sony Ericsson does not guarantee that use of the device will be uninterrupted or error-free. The performance of this Bluetooth™-enabled product with other devices not listed may vary, because not all Bluetooth™ devices are compatible.
Brilliant fix ?????????
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Do a factory reset .. nothing will be deleted from your backups and you will be able to get access to them again.
The Factory Reset Gen1-4.
Unplug your TC. Hold in reset. and power the TC back on.. without releasing reset for about 10sec. When the status light flashes rapidly; release it.
Be Gentle! Feel the switch click on. It has a positive feel.. add no more pressure after that.
TC will reboot after a couple of minutes with default factory settings and will wipe out previous configurations.
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