Have Care Pack Certificate but cannot reach support for home fix
G62x-400 Notebook. I purchased Care Pack Certificate for "In Home" repair. Since new, the PC has had a very noisy fan, sometimes actually screaming. When I called tech support, I waited forever. When finally connected, the agent put me on hold "to speak to a hardware person" but never returned to the phone. HP says it has "aware-winning service". I have not been impressed.
All I need is for someone to fulfill the terms of the Care Pack and come to my place and fix the computer. Why is that so difficult to make happen?
I just chatted with a HP representative, within 1 minute I have been answered and 20 minutes later I got a service order for a repair. I don't have the in-home repair though but you may try doing it, I found out they replies fast.
http://www8.hp.com/us/en/contact-hp/support.html
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