Have Creative Cloud but Photoshop Keeps Telling Me It's a Trial
I've had Creative Cloud for about 6 months with no problems, then yesterday when I opened Photoshop, a window appeared telling me that it was a trial version. Anyone else have the same problem? If so, how do I fix? Do I have to reinstall Photoshop? (This isn't happening with any of the other apps.)
I've been having the same issue on a Mac. 10.7.5
In my case, owned Photoshop CS6 for months, got Creative Cloud which somehow snuck CS6 extended in on me (never wanted). Now every time I open CS6 it asks me if I would like to continue my "Free Trial" or Join Creative Cloud services. just got an email yesterday that my Creative Cloud payment (automatic) wass received once again and thank you. I have confirmed that I am still in good standing on the website several times. Today it says I have 10 days left for my trial use of Photoshop. WTF
The real pisser is that I called to speak to someone the other day, Creative Cloud Support, the message said I would be on hold 35 minutes (give me a break), I was on hold 50 minutes and my call was still unanswered.
Similar Messages
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I have creative cloud - but cant open acrobat XI pro?
i have creative cloud - but cant open acrobat XI pro
I had creative cloud for a year. Something in the program was corrupted, my Mac Pro uninstalled it with Apple’s Security uninstaller which obviously left out some key Adobe unimportant file but the Apple message was an instruction to reinstall. Sounds simple enough unless you are Adobe and believe your programs are part of the NSA’s drone program both recording your personal calls but also secretly scanning your systems for illegal software. LOL
For whatever reason the Install program for Acrobat wan’t on my system, yet the “Creative Cloud” showed that it was indeed installed and performed perfectly with a bug green checkmark. The smarter people are, the harder it is for them to understand simple problems and solutions. Its why they take those people and put them in a corner away from the world. Trying to explain that my Macbook Pro did not use the software written by the hand of god "Adobe uninstall" so trying to run it after the fact just gave me errors. Plus, no where on my system was an Acrobat Install so I'm assuming it was inadvertently deleted by the internal Mac uninstall software. After several calls to Adobe, maybe 2.5 hrs just trying to explain what happened, and that I need to reinstall Acrobat, so turn off the flag that prevents me from installing a fresh copy. Why? because the twenty year tradition of spending 98% of their development time just trying to figure out methods to prevent licensed users from the egregious sin of trying to install another copy on a second machine, which as long as only one copy was running at a time does NOT violate the approved standard software license.
So for 7-8 of the 12 months I paid monthly subscription rates, I still do not have Adobe Acrobat and just cancelled the subscription today after they raised it by $10 more per month. I've struggled with this company for over 25 years and they have the most propeller heads of any one on the industry and are proud that only a small few can actually figure out how to use it. I wish you luck but they provided me three solutions the tech dreamed up for fixing my problem which underscored their complete ignorance of the MAC OS X Operating System or their own creation of the Creative Cloud that in and of itself, needs removed from every system. I cancelled, and they debited by account anyway. Someone needs to send them a gift wrapped present via email to thank them for the best years of my life.
I only use Photoshop & Lightroom 5 plus Acrobat. And I truthfully don't need them to obtain it. The concept is a perfect use of cloud technology, until you add in the Adobe Windows Vista coding combined with their paranoia that someone will figure out a way to utilize two copies on the same license. I'm a finance guy and these are not the things that increase revenue. They just continue to piss off the customer base..
Make sure you are first installing Creative Cloud and installing and updating from that program that will always run in the background and when you want to peruse their other software, that is where you do it. It is also where they notify you of updates and of course the green check mark which is their lock from you ever being able to download another copy. if you download Acrobat into your downloads but trying to execute it will be a futile effort even though it would solve my and maybe even your issue while the Creative Cloud correctly sees that you have one licensed running copy. However, that solution almost threw him into a virtual coma. But then he reduced himself to utilize common sense and began to apply what two hours of previous conversation explaining that there had to be a method to temporarily neutralize the cloud monitoring of your system just for five to ten minutes, just enough time to reinstall a fresh copy of Acrobat and insert the same license. After bringing up the full blown acrobat software and its running perfectly, Adobe could reactivate the interface with its web based system and the monitoring of your hard drive, specifically all your Adobe software and now the green check mark actually is correct and you are back in business. However, in Adobe land, I just articulated what was a version of Alice in Wonderland. That solution never happened and therefore i decided to cancel the subscription. Adobe will have a nuclear feature that removes you and probably the software. Then after a couple months, it may be possible to resubscribe and have the system treat you as new, thus allowing the reinstallation of any software which surely had updates or went up to a version slightly higher. However, now I think they have defeated their original marketing scheme and overpriced AGAIN which will drastically reduce their renewals which are auto yearly auto renewals where the user is supposed to receive several emails regarding the renewal date, the price change, etc. Just using my on file account and debiting my account, I can reverse that.
I wish you much more success during your year long commitment and hope that you at least receive the value of the subscription because Adobe has never been one to offer a conselation by extending your original subscription at your original rate, but we aren’t in OZ and he name wan’t Dorothy. Best of luck! -
I have Creative Cloud but there isn't Premiere Pro.. How can I do to download it?
Check to see if your system meets the minimum requirements. Other have reported that if it doesn't, then PPRO will not show in the list.
http://www.adobe.com/products/premiere/tech-specs.html -
I have creative cloud but Lightroom 5 develop does not work. What do I need to do to get it working?
If lightroom downloaded and installed without any errors, you will get better help with program questions in the program forum
If you start at the Forums Index http://forums.adobe.com/index.jspa
You will be able to select a forum for the specific Adobe product(s) you use
Click the "down arrow" symbol on the right (where it says ALL FORUMS) to open the drop down list and scroll
http://forums.adobe.com/community/lightroom -
I Have signed up for creative cloud but still getting"14 days left in your trial" on Adobe programs i have installed.
Hi Conor,
Kindly try the below mentioned steps.
Sign in, Sign out | Creative Cloud desktop app
Sign in, activation, or connection errors | CS5.5 and later, Acrobat DC
Thanks,
Atul Saini -
I subscribed to Photoshop CC through the creative cloud but it keeps asking for registration
I subscribed to Photoshop cc through the creative cloud which has been registered. Whenever I open Photoshop it asks for registration?
Registering does no good and I had similar problems with the full Adobe package for a year and now it's still not working right with this photographers package. I've been watching for a fix for a long while now and nothing here ever helps. They assume you are not registered usually, but of course that's not the case. After all this time this problem remains for many people. After a while you just live with it and pray that you don't have an internet outage and miss a deadline.
Pro software should not have a system this flawed. -
I have creative cloud but keep on getting 30 day trials - is this right?
Hi there
I have just gotten a creative cloud subscription and have downloaded Photoshop and Indesign (twice) but every time I get a 30 day trial. Is this right? What do I do when the 30 days are over?
Hope someone can help me as I am new to this.
Kind regards LindaCS6 applications in Creative Cloud unexpectedly revert to trial mode
Mylenium -
I subscribed to Creative Cloud, but it's telling me I'm in Tryout mode
I just subscribed to Creative Cloud. I downloaded a bunch of apps. Tried them all out. All was well.
But then I opened After Effects CS6 and it was telling me that I was in a Trial mode. Huh??
I then opened Adobe Illustrator CS6 and it's the same thing. What's going on?
The only thing I can think of is: I logged into my office computer (I did this at home so far) and downloaded from there as well.
Is it because I was signed in on my work machine that now my home machine is suddenly in trial mode?
I didn't have any of the applications opened in more than one place.
What's going on?I think I have found a solution.
Resetting the HOST file with this applescript:
display dialog "Warning!! You are about to change your HOSTS file back to factory default. Click OK if you want to proceed and click Cancel if you want to abort now."
if (button returned of the result) as text is "OK" then
do shell script "echo \"##
# Host Database
# localhost is used to configure the loopback interface
# when the system is booting. Do not change this entry.
127.0.0.1 localhost
255.255.255.255 broadcasthost
::1 localhost
fe80::1%lo0 localhost\" > /etc/hosts" with administrator privileges
else
quit
end if
Worked for me! -
I've tried googling what to do, but I still haven't had much luck.
Download and install the desktop manager, sign in, install the desired subscription applications.
Creative Cloud Help / Creative Cloud for desktop
https://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
Creative Cloud Help / Sign out, Sign in | Creative Cloud desktop app
http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
Creative Cloud Help / Install, update, or uninstall apps
http://helpx.adobe.com/creative-cloud/help/install-apps.html
Installing Creative Cloud Apps
http://tv.adobe.com/watch/cs6-creative-cloud-feature-tour-for-video/installing-desktop-app s-from-creative-cloud/ -
Help!
Analisiatorres if the Adobe Creative software is unable to validate your membership it is likely due to a connection error. Please see Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html for information on how to resolve the connection error.
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I had Lightroom 5, my computer messed up and I had to refresh it, well it deleted Lightroom so I reinstalled it again. When I put the serial number in it keeps saying it is invalid. Why?
If you're positive the information is correct, ask the issuing bank why the transaction is being rejected.
You're getting this error because the store can not authorize the card with your bank. -
So i downloaded Photoshop before and it was a trial version. I had too restore my PC (for another reason that has nothing to do with creative cloud or Photoshop) to a date when I didn't have creative cloud or Photoshop. So once I tried getting creative cloud again, I got to the part where it says launching creative cloud and it just closed and it never opened creative cloud
Link for Download & Install & Setup & Activation problems may help
-Chat http://www.adobe.com/support/download-install/supportinfo/
OR
-http://forums.adobe.com/community/download_install_setup
-http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html
-http://helpx.adobe.com/x-productkb/global/errors-or-unexpected-behavior-websites.html
-http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html -
I have recently updated the new apps via creative cloud now photoshop and bridge no longer work, they open then say they have encountered a problem and close, I also tried opening the old version of photo shop but getting the same result
What OS version? What's the exact error? Exactly when does the error occur? What previous versions? What is on the screen when the error displays? Does Photoshop get fully open?
Try opening Photoshop holding down Shift key immediately to turn off plug-ins. Lots of good suggestions here: Photoshop: Basic Troubleshooting steps to fix most issues -
I have Creative Cloud installed and Photoshop installed, but I can not open the program itself. No idea why, everything is up to date and I was using it just fine yesterday.
2015-02-24_1129 - DavidIpromote's libraryTry resetting Photoshop Preferences. Use your Photoshop start icon to launch Photoshop and immediately press and hole Shift+Ctrl|CMD+Alt|Option keys Photoshop should Prompt you with Do you want your Preferences deleted. Reply yes. Photoshop should then delete your user ID preferences and then create a default set of preferences for your ID and start successfully.
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I have Photoshop cc on creative cloud but would like to add lightroom. Can I cancel my current membership and get the photography plan which would be cheaper? thanks
yes.
contact adobe support by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html
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