Have Creative Cloud - Cannot get off the trial versions of InDesign and Photoshop

Windows 8
64-bit operating system, x64-bit based processor
Downloaded and installed trial version of InDesign CS6 (three days left on trial)
Purchased Creative Cloud two days ago
Downloaded and installed Photoshop CS6 (loads as a trial version)
When clicking on Registration number, get error message “not connected to Internet”
Live chat instructed to uninstall both InDesign and Photoshop and download again.
Cancelled Cloud
Next day phone rep spent ½ hour trying to get it to work. Said it would all work and helped me re-purchase Cloud – received email confirmation.
Phone rep passed me on to someone who was supposed to give me a registration number. Spent another ½ hour doing the exact same thing. Was told there are no registration numbers in Cloud. Wanted to pass me off to another support department – I declined.
Received email today:
“Your Creative Cloud membership will be transitioned to a Free membership at the end of the next billing period. This means you will lose access to many of the apps and services included with a Paid Creative Cloud membership.
In addition, since Free membership offers only 2GB of storage, you may need to remove files to get your cloud storage down to 2GB (or to purchase additional storage separately if you choose). If you leave more than 2GB of files on Creative Cloud for more than 90 days, you may lose access to some or all of your files. If you decide you want to return to a Paid membership, update your payment information and desired plan on the account management page.
If you need help or have any questions, contact Customer Support.
Thanks and enjoy,
The Adobe Creative Cloud Team”
Help!!!!!!!!!!! I can’t take this any longer. I need to get both InDesign and Photoshop off of the trial versions. Adobe Applications Manager doesn’t recognize the Internet connection even though I’m on the Internet. What is going on?

It's working now! Someone, somewhere, read my post. Whoever you are - THANK YOU!!!!!!!!!!!

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