Have creative cloud installed and Creative Suite 6 need both installed on this machine anytime I open acrobat it prompts for the serial number at least twice a day
When I open Acrobat it prompts to enter serial number was twice a week now is twice a day. Do not know how to get this to go away. Worked with Creative Cloud support they said it was a CS6 issue but CS6 does not have support. That I can find
Hi Michael ,
With CS6 we used to ship Acrobat 10 and with Creative Cloud it's Acrobat 11.
Have you installed both on the system?
Which version of Acrobat and OS are you using?
Regards
Sukrit Dhingra
Similar Messages
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I purchased and downloaded Lightroom 5.5. After installing it, I was prompted for the serial number. When I entered it an error message appeared saying it was an upgrade serial number and I need to enter my original purchase number. This was my original purchase, not an upgrade. Now what do I do?
It sounds like you bought an upgrade from Adobe. How much did you pay? The upgrade is about $80, and the non-upgrade is about $150. If you bought an upgrade version and had no previous version, you would see what you're seeing.
If that is the case and I were you, I'd call Adobe, and arrange for a refund and to order the correct version.
Hal -
hi there, I bought and downloaded Adobe photoshop elemts 13 today. When trying to set it up, I was prompted for the serial number which upon being entered was deemed invalid. I know the serial number is the correct one. What is the next step, how do I contact Adobe store?!?
Error "The serial number is not valid for this product" | Creative Suite
if that doesn't help, contact adobe support by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html -
I have just transferred my entire application file from an Imac to an identical Imac, both running OS 10.9.5. Everything works fine, excepting that when I attempt to open Photoshop 6, I am prompted for the serial number. I enter the serial number provided by Adobe, which I have confirmed with my "previous purchase" records kept by Adobe. It is demanding a "qualifying product", all of which is contained in the complete files I transferred. Why can't Adobe recognise my valid serial number for Photoshop 6?
I have just transferred my entire application file from an Imac to an identical Imac,
Say what?
Please use the proper installer.
Are you really talking about Photoshop 6 or about Photoshop CS6? -
this evening has been torturous My phone said I needed to restore thru Itunes/support
I tried and keep getting UNKNOWN Error 3
I tried to get support but I can't open my phone to get the serial number.
Now WHAT????I was doing some research on this problem for a friend and came across your post and thought I should share this:
https://discussions.apple.com/thread/5372052?start=30&tstart=0
Hopefully it helps, good luck. -
can't install my adobe creative suite after i put the serial number. its asking for the serial number for cs3 and i don't have that.... what do i do?
ANd what exactly? You hav not told us, what you are actually trying to install onto what system and other details....
Mylenium -
I'm paying for my creative cloud (student version) and my after fx trial version is over but it keeps asking me for the serial number. What can i do?
Moving this discussion to the Creative Cloud Download & Install forum.
Anebz I would recommend fixing the connection error preventing the applications from contacting our activation server. You can find details on how to resolve the connection error at Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html. -
I have had to reinstall my Adobe creative suite 6 Standard but when I key in the serial number it asked for the serial number of a qualifying product?
It's asking you or prompting you to input the old serial number of the version that you used to upgrade to your new version.
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Why am I prompted for my serial number even if i dowloaded the apps using creative cloud?
Why am I prompted for my serial number even if i dowloaded the apps using creative cloud?
These are user to user forums. Most of us are paying customers. If you have a problem deactivating your software, you need to contact Adobe Support directly. They can most likely resolve the deactivation for you, and might be able to assist further in resolving your problem.
Here are some links to help make contact:
http://www.adobe.com/support/chat/ivrchat.html
http://www.adobe.com/support/download-install/supportinfo/ -
Please help me fix this problem it's driving me crazy. I have tried installing and reinstalling photoshop EXTENDED several time and each time i lunch it ask me for the serial number in which i entered it once entered nothing happens
Hi Glenn,
Kindly try out the steps mentioned in the link below and see if you are able to serialize your software.
Sign in, activation, or connection errors | CS5.5 and later, Acrobat DC
Try Solution 2: Clean up cached user login information.
Please share the results after performing the steps.
Thanks,
Atul Saini -
I have Photoshop 12, installed online. My computer crashed and was repaired, but Photoshop was not restored. I see it in my products, along with the serial number/activation key, but no download is available. How do I re-download my product?
Unfortunately, only Adobe customer service can assist you with your issue. These are user forums; you are not addressing Adobe here.
Click on the link below, and after that click on "Still need Help? Contact us."
Then on the next page, click Chat.
There is also a phone option. 1 (800) 833-6687
http://helpx.adobe.com/contact.html?step=PHXS_downloading-installing-setting-up_licensing- activation -
I got my adobe creative license but the app are asking for the serial number. What can I do?
I got my adobe creative license but the app are asking for the serial number. What can I do?
Welcome to Adobe Forum,
Creative cloud do not need a serial number. it will be using your Adobe ID on which you have purchased the creative cloud membership.
So you need to login with your Adobe ID and password to activate the cloud membership.
Log out & log back in of the CC Desktop App.
In case it is not signing in successfully please try the following:
I don't know which operating system you are working on so i am giving you some steps windows and MAC OS:
Windows:
In windows 7 navigate to following location:
/windows/system32/drivers/etc
1. look out for "Hosts" file
2. Open it with notepad
3. Check if you have any entry for Adobe
4. Remove the entries and try again launching any product from CC
Mac:
1. Please click on "Go" and navigate to /private/etc
2. Open "hosts" file and check out for any entries for Adobe.com
3. Remove the entries and save the file
4. try again launching any product from CC
You can refer :
http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html
http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-i ssues.html.
Please let us know if it worked.
Regards,
Rajshree -
I have an iPhone 4S and when I try to add an iCloud account is gives me an error "Cannot Sign In, The maximum number of free accounts have been activated on this iPhone." Is there any way to deactivate an account? I have one for myself, one for my family and one for my work. I had all three on my iphone and then I deleted my work. I wanted to get my own person @me.com account. It wouldn't let me create it from my iphone, so I created it from my Macbook Pro. I am trying to add it to my iphone, but it keeps giving me that error. If there is a way I can deactivate my work one so I can use my @me.com personal account?
Welcome to the Apple Community.
Unfortunately once all the 3 iCloud accounts have been created on your mobile device, you cannot create any more regardless of what you do. You will need to re-use one of the accounts that you have already created or create your new account on another device or computer.
You should however be able to add existing accounts to your device, are you sure you aren't trying to create on rather than simply use an existing one. -
I bought Lightroom 5 and installed it. I was asked for the Serial number and I entered it. But it does not work. Why?
To locate the serial number:
http://helpx.adobe.com/x-productkb/global/find-serial-number.html -
I have buy 1 month of cretive cloud pack form adobe website today. I have installed creative cloud installer. I have download Photoshop and illustrator so far but when I open them they ask me the serial number! I cannot find it and I do not posses the redemption code or anything like that! What should i do?
Help me I am very confused..YES!!! Now it works!! Great, do I have to register the product or it is just fine? (I mean each time I download a software from the pack it works automatically or I have to do something?). Great great great! Thank you!
One more question, I have Maveric and Windows on the same machine, it is count as one or two? I have now installed photoshop and illustrator on both, is it correct?
Thank you very much!
edit: one more thing, during the "operations to sole the previus issues" I have installed photoshop and illustrator in italian, and flash in english. This works perfectly fine for me BUT when I open cc to download others programs I see on the downloaded app only flash, is because the setting are in english? how can I update eventually phtoshop and illustrator in the future? do I have to change back to Italian?
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