Have CS5 Master Collection and CS6 Master upgrade won't recognize CS5 Serial Number

No way to talk to adobe. Web site says the upgrade should work but it does not recognize the CS5 Master Serials.

Error "The serial number is not valid for this product" | Creative Suite
http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html
You can get Adobe Support help thru chat:
Serial number and activation support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

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What is the cost to upgrade from CS5 Master Collection to CS6 Master Collection? [was: Upgrading]

Why is it so freaking difficult to find upgrade pricing for Master Collection from CS 5 to CS 6? For Adobe to be so great the website is horrible. User are stuck in a never-ending series new tabs. In one instance Adobe says to purchase an upgrade go to www.adobe.com, click on BUY... Have they not realized that they've changed the web site? And everything redirects to Creative Cloud? Horrible service.

Agreed, it's a hard site to navigate, especially if you want non-Cloud products.
Creative Suite 6
That said, I would rather pay for the Cloud than the CS5 -> CS6 upgrade price.

Upgrade from CS5 Master Collection to CS6 Master Collection - 2-3 Users

I currently use Creative Suite 5 Master Collection (originally purchased as an Upgrade from CS2) and need to upgrade to CS6. I would need to install the suite on 2-3 Windows based PCs. What is the most cost effective option?

Then you need licenses for each user. Since you only have on copy of CS5
you¹d get an upgrade for that but you¹d have to pay full price for the other
two. Approximate cost would be about $6,000
You¹re far better off going to Creative Cloud, IMO.

My licensed copy of CS6 downloads but won't accept the serial number

I have a licensed copy of Photoshop CS6 (supplied only as a download by Adobe). Following a computer crash, I needed to re-install CS6, the download completed, the software then asked for the serial no. which I duly entered, and despite the fact it is the registered number for this software (also shown in our Adobe account and from my own records), adobe will not register it, instead a window pops up after entering the required details, claiming that the registered number is not for the product it just downloaded. This is a total contradiction of what is clearly shown on their own log of my purchases, which show exactly the same number entered for my copy of CS6. Of course, despite the fact I only bought the damn software 9 months ago, they do not allow access to support in order for them to correct something that is clearly Adobe's own bug. Basically, I have bought a very expensive program and they, in their wisdom have created a problem that means I can no longer have access to it. This is daylight robbery and a shameful way to treat loyal customers who have spent thousands of pounds over the years for licensed copies of Adobe software. All I ask is that a customer service advisor, correct the fault and register my copy with the number it has on record, because, for some reason, it won't let me do it. I have today worked with a kind Microsoft technician for 6 hours, trying to re-install my licensed copy on to my restored version of windows to no avail, Adobe really do need to give people access to their own staff so that registry errors like this can be solved. Lets face it, a forum is not going to be able to fix this one is it.

I downloaded the trial version of Photoshop CS6 (standard) from Adobe, once finished it then opened a window asking if I want it activated as a 30 day trial or as a licensed copy and once I choose the latter. It requested the serial number, so I entered the serial number applying to the licensed version I have of Photoshop CS6 (the same program I downloaded) which was then rejected, with an error message that stated that, although the serial number is valid, the program cannot be found on my computer (that is a mystery to me, given that it has just spent half an hour downloading it and has followed the download with the prompts), I was then prompted to choose from a drop down menu below. The drop down menu shows the extended version of Photoshop CS6 but not the standard version that I bought last May, effectively preventing me from installing my own version of the software. Is this a way that Adobe have of forcing everyone into ongoing contracts on cloud. I just bought the program, I don't want to go on cloud. Adobe's security was breached before and why should I be forced to pay twice.
After helping me reinstall windows 8.1 on to my computer an Engineer from Microsoft struggled with this all afternoon and most of this evening, and even he could not get it to work, so what chance have I got if he can't do it and Adobe refuse to help.

Aperture upgrade won't open with serial number

I have a retail license for aperture version 2.1 with the serial numbers on the jacket for the cd. Several times after upgrades the new version will ask for my name and serial number. The latest upgrade to 3.4.5 tells me that my serial number is invalid. Any suggestions?

Thank you so much for your reply but I want to apologize for wasting your time with this question. I was making a "rookie" mistake by using my cd jacket information from version 2.1. After reading your reply I looked further into my cd's and found the version 3.0 cd with the info I needed on the jacket. The correct serial number works fine with the upgrade.

Upgrade won't recognize old serial

i currently have Photoshop CS on my macbook pro and have since bought the upgrade version of CS3. when I go through the process to register the upgrade, it prompts me for my Photoshop CS serial. I have entered that but it does not recognize it and will not let me register my upgrade. any ideas??? i'm starting to get a bit angry that i've spent all this money and can't even use these new features.

Where are you copying the CS serial number from?
You have to use it the serial number as it appears on the Install CD. You cannot the use the serial number that appears on the Splash Screen in in Photoshop CS because that number is deliberately truncated by four digits in order to discourage software pirates.

CS6 Master Collection install CS6 Master Collection install issues

On Mac running 10.7.4. Got the checksum error from the installer. Turned off checksum checking. Manually ran the install from the dmg file. InDesign, Fireworks, and Illustrator didn't install. What can I do?
Thanks, Hal Work
UGM - Eureka Photoshop User Group

Did you try installing while you still had an extracting error message? I would recommend completing solution 1 in Troubleshoot Adobe Download Assistant - http://helpx.adobe.com/creative-suite/kb/troubleshoot-download-assistant.html#main_Solutio n_1 and trying the download again.
Alternately you can follow the steps listed at http://forums.adobe.com/thread/981369 to initiate a direct download.

PS CS6 won't accept my serial number

I've downloaded and installed PS CS6 but it won't accept my serial number, whether I manually type it or copy it from my Adobe account page. I get an error message saying "Serial Number you provided is valid, but a qualifying product could not be found on this computer." Am I going to have to download and install PS CS5 first to allow me to install CS6?

Solved my own problem. I just needed to enter the CS5 serial number.

Can you upgrade from CS5 Production Premium to CS6 Master Collection?

I have the student edition of CS5 Production Premium suite and Adobe Acrobat X Pro for Windows and I was wondering if there was a way to upgrade it to the CS6 Master Collection. If there is, how much would it cost? I would like to get InDesign and Dreamweaver. Or would it be easier to try to buy the two programs separate?

I saw that before, but I wasn't sure if it was an upgrade from the CS5 Master Collection or just anything CS5. Shouldn't the upgrade price vary depending on what collection of programs you have? Like shouldn't upgrading from the CS5 Master Collection be cheaper than upgrading from CS5 Production Premium? Will it change if I try to order it?

Installing cs3 master collection and cs5 production premium on windows 7 machine

I have a windows 7 ultimate machine that I would like to install CS3 Master Collection on. I would then like to upgrade the Production Premium programs to CS5.
I have the install discs for both. Any suggestions for how to go about doing this would be greatly appreciated.
Thanks!

Tahseen,
Thanks for the quick reply!
Both CS3 Master Collection and CS5 Production Premium are full installs, neither is an upgrade. I have serial numbers for both.
Machine previously had CS4 Production Premium installed on it, that has been uninstalled.
Should I install CS3 Master Collection then install CS5 Production Premium? If so, do I need to remove the CS3 versions of programs included in Production Premium before installing CS5 Production Premium?
Thanks again!

Cs6 master collection and acrobat XI

I am running CS6 Master Collection and it came with Acrobat X. I have updated my computer to Acrobat XI and now from Dreamweaver when I try to edit a pdf it says the form cannot be edited with acrobat and needs livecycle. This did not happen before. How do I fix this?

deactivating is done by opening a programs > click help > click deactivate.
that's not applicable to cc apps.
to use acrobat x, uninstall acrobat xi, clean and then install acrobat x, Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

If i buy CS6 master collection and install it on my mac,can i use it on a new mac when i update?

if i buy CS6 master collection and install it on my mac,can i use it on a new mac when i update?

You're welcome. I'm glad I could help.
Have a great day!
Gene

CS5.5 Master Collection and Production Premium -- is the 32-bit license separate?

The CS5.5 Master Collection and Production Premium include a license for 32-bit Premiere Pro and After Effects. As I understand it, this 32-bit license can be used on a separate computer (and another user) simultaneously with the 64-bit version. Is this correct?

Yes, that could be the answer ... but in all other aspects, this package is treated as TWO separate products -- I have it listed as two products at my Adobe product page, I've got two separate registration "rewards". And I remember a couple of months ago it was mentioned in the Premier Pro or After Effects forum by one of the heavy contributors (I haven't been able to find it again, though). That's why I'd like an "official" answer (I'm in no doubt, that i is possible and it will work, but I'm curious if it follows the rules)

Maximum Activations Exceeded CS6 Master Collection and Flash Builder 4.7 Premium

I have reinstalled my OS on my MacBook Pro without deactivating my CS6 and Flash Builder programs and now I cannot reactivate them. I have serials for Master Collection 5.5 and 6, as well as Flash Builder 4.7 Premium. How can I get the old activations removed from my account?

You need to contact Adobe support thru chat and ask them to reset your activations
For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

How do I uninstall CS6 Master Collection and install CS6 Illustrator?

I have downloaded the complete CS6 Master Collection trial, yet I would like to try the applications individually instead.
I haven't yet started the trial.
How do I uninstall CS6 Master Collection and install CS6 Illustrator?

Yes installing only the Illustrator trial would use the trial for Illustrator. If you have installed the Master Collection though then your trial of Master Collection has already begun. I would recommend using the remainder of your Master Collection trial for the moment.

Have CS5 Master Collection and CS6 Master upgrade won't recognize CS5 Serial Number

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