Have dead phone, cannot sign-in b/c of Secret Question. Plan head is daughter (out of country). No access for plan members and no access if phone dead. Need to learn deals, buy a phone, etc. ADVICE?

Question

HOW CAN I REPLACE MY DEAD PHONE;  BUY A NEW ONE, ADDING TO FAMILY PLAN WHEN I CAN"T EVEN SIGN-IN? 
I hope this community can tell me tell how I can  get through the Verizon sign-in process soI can buy a phone to replace my currently dead one. 
I am a member of a Family Plan run by my daughter (out of the country for a week)and even with her ID and password, Verizon does not accept my sign-in attempt when I could not answer her Secret Question.   With a dead phone, I cannot get from Verizon including a PIN.  I can use my husband's phone (also in the Familhy Plan) but Verizon does not allow access to anyone but the registered plan administrator.  My phone number-- with decades of phone bills from Verizon --- is "not recognized. "  Huh?
I am so frustrated.  HELP!!  How can I access Verizon:
--to buy a phone and add to Family plan;
--delete dead phone from plan;
--learn the gory financial details of a contract, and
--arrange for that new phone to be shipped to me.
I had tried the live chat, but I had to leave the page to locate my daughter's phone number.  Since I never actually type it out, and since it was locked inside my dead phone, I had to reach out to my family so they could look ion their contact phone lists.  And now I cannot regain access Chasmine, my chat person.
I would be grateful for any advice.   I am without a working phone and beginning to believe I shall remain that way.  I would walk away from Verizon except it would work against my family and their contracts.  However,  I have learned just how powerful an essential company can be when it takes advantage of people dependent on its "services."
Meanwhile, the reality is I need to know how to deal with Verizon and get a phone.  All thoughts are welcome and appreciated. I cannot even find a phone number to try to talk to a Verizon person.   Thank you

Answer 1

Youll still have to be the account owner to make those changes.
Is the account owner unavailable to make that change from their location?
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