Have downloaded 2014, installed and uninstalled, reinstalled as instructed, but cannot open. Get an Error Code 5

I am in a bind, here... have installed Muse 2014... I've done everything as instructed, including un-installing, installing, uninstalling and re-installing. Both times of the install, noticed there were two different malwares attached. I would just like to have good old Muse back so I can complete my project and move on. Can get no help with chat; Phone tech won't help, they've directed me here.
Hope someone can help me.

Hi Jeff,
Just reported to Zak with many thanks, the fact that turning off the
Malware Detector then downloading Muse 2014, worked like a sweet song!
Re-upped the Malware Detector as soon as Muse opened. It was GLORIOUS.
You may have thought it was a real virus, as your Webroot certainly did (I
too, have Webroot) but it's not an actual virus or malware. Webroot just
thinks it is and thinking that, is programmed to take care of it and hence,
your installation is corrupted. I've done this uninstall, reinstall at
least 4 times, rebooting and trying to open to the point of utter
frustration. To get a resolution with Adobe, I tried 'chat', phone and
finally was turned on to the forum. Zak knows what he's talking about. I
HAVE MUSE!!!!
Good luck,
Ann --
On Thu, Jun 19, 2014 at 4:24 PM, JeffreyDBrown <[email protected]>

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