Have hardware problem with new nano 6th generation.

   Just got it online few weeks ago and just opened it yesterday... It sounds buzzing... I tried another headphone, it still the same.. What's wrong with it?

Have you inserted the headphones fully into the jack?  The white part of the headphone jack should be flush with the iPod's casing, none of the metal of the jack should be visible!  Also, check that you haven't selected Radio in the display.

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    http://support.apple.com/kb/TS3474
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    http://www.apple.com/support/ipodnano/6th_generation/assistant/itunes/
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    Have you looked at this troubleshooting document? iPod missing in My Computer and in iTunes

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    Solved!
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    Thanks, I have to call back 800 692-7752 - the hours are 6AM - 6PM Pacific Time. The recorded message reccommends the site https://expresslane.apple.com  - you need your device serial number for this.  It's a shame Apple placed this number under the tiny clip on the 6th Generation Nano.  (!!!)  
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