Have I lost information on my iphone while an update was occurring?
Hi, I was trying to sync my iphone 3 onto iTunes but it wouldn't sync. A message popped up about how I needed to update my iphone first. I read somewhere in the support thread that if you do an update, you will not lose any pictures/music and contact info.
Since I initially tried syncing my iphone to my iTunes on my computer with no success, I proceeded to do an update, thinking that all I needed was an updated version before I am able to complete any syncing.
Soon after trying to update, a message came up saying that it was restoring my iPhone. I thought restoring my iPhone would wipe out all my valuable information so I ejected the phone immediately.
It looks like my iPhone is in a limbo state, all I see on the screen is a picture of the iTune logo and the UBS plug.
I'm very worry about losing my contacts/ music/ photos as I do not have any back up anywhere.
Can anybody tell me if I've already losts my information? Does anybody know what I can do to recovers possible lost data?
Any help is appreciated.!
Thanks
Thanks Roaminggnome,
I think while I was trying to sync my iPhone to my iTunes on my computer, instead of this happening, I think it was the other way around. (I was trying to sync as a backup).
While I was syncing, the 'hour glass' indicated 'syncing 1 of 1'. Now that I'm thinking about it, I just downloaded iTunes last week on my computer and there was only one song in it. So seeing 'syncing 1 or 1' is indicating that I might of wiped out my iphone by syncing incorrectly.
Can you tell me the steps to 'restore from backup'?
I tried looking for this on iTunes but couldn't find it.
I am so new to these Apple products.
Similar Messages
-
I found out that I have some lost contacts on my iphone 5s, they dont appear when I search but if the contact calls me I see their name. How can I get those contacts to be on the list?
You could check settings > mail contacts and calandars and see if there are any accounts (like icloud gmail yahoo) listed and if they have contacts on. Its possible if contacts were synced to one of these accounts that turning them back on will recover the missing contacts.
-
I lost photos in my iphone after i updated it by wireless also i don't have back up in itunes so please what i have to do to restore the pictures and note the contacts and app still available.
What computer do you have?
What operating system is it running?
Allan -
hey everyone.. i have a problem with my 3Gs iphone.. i updated to the ios5 and now when i open it says that i have to connect it with the itunes. when i connect it says that has an error 28 something like that.. can anyone help me to fix it?? Regards
Error 23, 28, 29: These errors may indicate a hardware issue with your device. Follow the steps in this article. Also attempt to restore while connected with the white USB Dock Connector cable that shipped with your device, on a known good computer and network to isolate this issue to the device. The MAC address being missing or the IMEI being the default value, (00 499901 064000 0), can also confirm a hardware issue. Out-of-date or incorrectly configured security software can also cause these errors.
-
if i unplug my iphone while its "updating software" will it restore the old software? or is this a bad idea?
It's a bad idea. It *ought* to recover OK, but there are too many cases where it hasn't to be safe assuming that it will.
If, as Changren Yong says, you have a good backup, you always have the safety net of a restore, but it's a silly thing to do,
My advice when doing software updates is to download separately then update (you're always offered an option to download only). You can do what you like during the download, which is always the ling part of the process for me. The update usually (for me) only takes about 5 minutes.
One further point - in case you didn't know, you can initiate a backup by right-clicking the phone in iTunes and choosing Backup from the drop-down. That should always be part of your update process -
was doing the latest os update on my iphone 4 the update was interuptedby a bad internet connection and now the screen is stuck on an image of the itunes logo with a pic of the usb cord and an arrow in between HELP!!!n
or you can try this
http://www.iclarified.com/entry/index.php?enid=1034 -
HT1414 I wanted to update my operating thing and have now lost everything off my iphone!!! Help!!!!!
I have never done this before and understood that I needed to update my operating system - being told I needed to via apps. I plugged my iphone in and now it is saying it needs to be restored to factory settings. Have I lost all my photos and videos!!
Apple store can't do anything about it.
with itune open go to edit - preference - devices - and see if there is any backups.
If not, then sorry you lost everything. -
I synced my iphone contacts with my MS Outlook contacts through itunes. The information that came over from outlook over wrote any informatiuon that was in my iphone contacts. For example, I had my wife in my iphone contacts listed with her 3 contact phone number. I had her listed in my outlook contacts with only her email. after the sync she was listed in my iphone contacts with only her email address and no phone numbers. Right now I have too much information from in my iphone contacts from the MS Outlook How can I go back to my setting prior to this last sync. I need to purge alot of the information that carried over.
No, I'm sorry. If you're seeing that Connect to iTunes screen that means the phone is in recovery mode and needs to be restored.
If you can't borrow a friend's computer, you can go to the Apple Store and they will restore it for you. -
I have just lost all my data in a software update
I have just lost all of the data on my iPhone! In a software update! I do not have iCloud or a back up on my laptop! What do i do? Please help me!!!!
Sorry...
Set up iCloud - no reason not to considering what you've just been through. It's easy, and it's free. -
Help! Have I lost everything on my Iphone 4S?
I just updated my macbook itunes, and then plugged my iphone (4s) into it and backed everything up onto itunes (but not icloud) it made me update to ios 8... which I did...
then I think I must've accidentally reset the phone because now it's trying to make me set up the iphone from scratch. On my phone on the 'set up iphone' bit it gives the options to set up as a new phone (which obviously I don't want!!!) or to restore from icloud backup or itunes backup. Obviously I can't do icloud because I haven't backed it up recently, and to be honest I don't even know really know what icloud is/means/how to back up.
But I tried Itunes backup and connected it to itunes but can't work out how to get my old data and information onto my phone. It says at the top 'syncing with Julia's Iphone' then comes up with an error thing saying 'Itunes could not back up the iphone as it has not been set up yet'... is there a way/how do I restore all my old information/apps/contacts/messages/photos etc or have I utterly BUGGERED it all up?!? Am I looking in the wrong place??First: In iTunes, go to Preferences, Devices tab, and and check the box to not sync automatically.
Next: Set up the phone as a new phone, but DO NOT SYNC. Then, after it is set up, connect it to iTunes again (or leave it connected) and click Restore Backup in iTunes. -
My playlists have not been trnasferred to my iphone while using iTunes Match
They have completely disappeared. I had been using ITunes Match on my iPhone and it was working fine, but I noticed the new things I had bought or CDs I had ripped weren't showing. So I turned match off and turned it back on and that's when I lost my playlists. Where are they? All the music is showing except the playlists. How do I get them back???
Wicked annoying but I actually uninstalled iTunes on my Mac using an AppZapper. You can also get AppCleaner which is free. After I just went to apple.com/itunes and redownloaded iTunes. My music and playlists were still there, then I turned on iTunes Match and turned it on my iPhone once the upload finished. Try it!
NOTHING else worked! This was the only way I could jumpstart iTunes Match to actually give me my playlists. PLEASE backup your Library first. Nothing bad should happen, but don't take any chances. Good luck! -
HT201209 If I have a card information saved on iPhone can I still use gift card?
I have my card info already register on my iPhone. But I want to use an iTunes gift card can I still do it?
Yes you can. When you enter your number gift card, it is a credit for all store : iTunes and mac App store. You can use it for all contents if it is the same Apple ID.
-
I updated my iphone 5 to software release 7.1.1 and have lost my facetime icon. I no longer find facetime in settings however I do find the facetime icon under "use for cellular data" but I can not locate it anywhere on the phone.
Hello ramaddern
Check out the article below to troubleshoot issues with FaceTime not showing up. Check in Settings > General > Restrictions to see if it is restricted.
iOS: Troubleshooting FaceTime
http://support.apple.com/kb/ts3367
Regards,
-Norm G. -
I need to get my old information back text contact numbers and it got lost when it up-dated the software..Can you tell me how I can get all my old information back???
I am not sure can you tell me how I can tell my phone just loaded it with all new setting and no contact or text or music in on it now
-
Can I get an assist on this
http://support.apple.com/kb/TS1538
try this to get phone recognized! Assuming it is windows, if not let me know
Maybe you are looking for
-
PS CS5 not seeing scanner in File Import
I've upgraded from CS3 to CS5 and PS doesn't see my scanner in File > Import. I looked in the CS3 PS Import/Export folder and see a TWAIN.plugin, but don't see one in the CS5 PS Import-Export folder. Should I copy the TWAIN.plugin into the CS5 folder
-
Lightroom 1.4 - Note from Adobe
I am in the process of removing Lightroom 1.4 builds from Adobe.com and recommend that those who have updated to Lightroom 1.4 revert to Lightroom 1.3.1. I will have further information shortly but I understand that there are a number of users on thi
-
Use TC for Wireless Printing and Backups Only on Existing Wireless Network
I am fairly clueless about this whole issue. I set up my current Belkin wireless router several years ago, and haven't had to fool with it once. I don't want to have to touch it--if it ain't broke............ However, I would like to use my Time Caps
-
Hi, I have a problem with printing on java 1.5 on XP. Everything was fine on 1.42, but now the printing stops after a few pages and the text looks poor. There is no error message when the printing stops early. My swing application has several tabbed
-
my laptop is a toshiba satellite with windows vista and a toshiba backup ext harddrive