Have I lost my movies?

Knowing I was about to purchase Apple TV, I purchased three movies from iTunes and downloaded them to my MacBook Pro. One was the monumental Lawrence of Arabia! In due course, they were all transferred to my new Apple TV to show on the big screen. Figuring I could now free up disk space on my MacBook Pro, I trashed the movies. Wrong. They also disappeared from Apple TV. Nowhere as an Apple TV newbie did I see where this might happen. Seems like a major fault. I'm out the cost of the three movies.

I'm afraid AppleTv is not a backup device or a device that allows you to free up space on the computer running the itunes library.
AppleTV merely holds a copy of files in the iTunes library that you have chosen to sync to it.
While this may seem obvious to a seasoned user, I think it's quite silly of Apple not to have put some safeguards in place to prevent this happening without some kind of warning in iTunes.
Something along the lines of a popup saying '3 movie files on AppleTv are no longer in the iTunes library - performing a sync will delete them from AppleTV. Do you want to proceed, or...?'
Herein lies the problem - there's currently no way to copy stuff back from AppleTV if it wasn't purchased on it.
The message above would need additional options:
1 - Proceed and the files get deleted from AppleTV
2 - Restore files to iTunes library and maintain on AppleTV
3 - Restore files to iTunes library but remove from AppleTV
If I were you, I'd go to the iTunes store support pages and send off a support query saying you'd purchased 3 movies and thought AppleTv could be used as the primary storage location, so you removed them from iTunes. Say you had no warning that the files would then be deleted from AppleTV and that you have lost your purchases. Ask them to reinstate the files for download in iTunes - I would hope they'd be sympathetic, if not I suspect you'll not buy from the store again.
Do rememebr though that even if you still had the files in iTunes it is prudent to make a backup copy of purchases either on CD/DVD or by copying files to an external driev or similar. You'll always get some wise guy saying it's your fault for not having a back up, but with the best will in the world no one spends all their time ensuring everything is backed up instantly. I need to archive some stuff but I don't do it every day and there's always a risk.
AC

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