Have I made a huge mistake ordering this??

I'm hoping there are a whole host of people who have ordered and had installed Infinity and get something like the service that is promised.. yet all I seem to be able to find here are people complaining about things, and a lack of replies from BT offering any explanations.
I've just ordered Option 2.. and the order has gone through and will move my line and broadband from O2 all on the same day (15th Feb).  I've read the stories of no one turning up, and I know people at work who've been given the run around as well, so now I am wondering if I've made a huge mistake in my desire to have anything like the suggested speeds that I can get (38Mb Down/10Mb Up).  The cabinet is about 100yrds from my house, so would hope to get at least half of that.
Anyone out there who can maybe say things MIGHT go well?

MattUK wrote:
I'm hoping there are a whole host of people who have ordered and had installed Infinity and get something like the service that is promised.. yet all I seem to be able to find here are people complaining about things, and a lack of replies from BT offering any explanations.
I've just ordered Option 2.. and the order has gone through and will move my line and broadband from O2 all on the same day (15th Feb).  I've read the stories of no one turning up, and I know people at work who've been given the run around as well, so now I am wondering if I've made a huge mistake in my desire to have anything like the suggested speeds that I can get (38Mb Down/10Mb Up).  The cabinet is about 100yrds from my house, so would hope to get at least half of that.
Anyone out there who can maybe say things MIGHT go well?
Hi Matt.
Probably 99.999% of Infinity customers have had the service promised, but as they have not had any problem they have had no need to come here and complain.
All forums have people complaining about things, that is the nature of forums(to aid people into sorting out problems)
As for the speeds, remember they could be going up soon, and as you are only 100yds away from the cabinet you should actually get more than the 38Mb they say. They normally err on the cautious side.
toekneem
http://www.no2nuisancecalls.net
(EASBF)

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