Have I purchased the right product?
I currently own Adobe CS3. I purchased Adobe Volume Licensing on 17/2/12. I understood that this is a yearly subscription that will allow me to upgrade CS3 to the latest version on both my desktop Mac and my laptop. I have received an email explaining that my order has been processed, but when I click the link to install software licenses and try to retrieve a serial number I just get a message saying "No data matches your search criteria. Please try again!".
a) have I puchased the right product for my requirements?
b) if I have purchased the correct product why can't I download the upgrade?
Thanks in advance for your help!
The link is working. Just hang on for a while and the Yellow chat now button will appear when an agent is available to take your call.
Or go to http://www.adobe.com/uk/support/contact/ and choose an issue under AVL from the drop down list.
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