Have itunes 6, need 7 for shuffle, that's the problem!

Question

I already have an older ipod and nano and had been using itunes 6 no problem. I have tried with no luck to use itunes 7. The icon just dosen't work after updating. No error messages. Why can't shuffle work in itunes 6??? Any way around this, I just cant get itunes 7 to work. I've uninstalled and installed countless times. I finally put itunes 6 up and no problem except my shuffle won't work. Any ideas?

Answer 1

Do You by chance have Norton Internet Security 2005 on your PC?
Are you able to open Quicktime at all? If not, do the same symptoms occur, or do you get any types of error messages, and if so, what are they?
Also, read thru these troubleshooting steps highlighted in these articles and see if it helps this problem. If not, we may need to look at a malware problem.
http://docs.info.apple.com/article.html?artnum=302386
http://docs.info.apple.com/article.html?artnum=302856
Post back and keep me updated on your progress.
Rachyl