Have iWork 09 DVD. Cannot upgrade for free to new versions

App Store does not acknowledge that I have the DVD version of iWork. It doesn't even have any serial numbers printed on the DVD or in the sleeve. Is there a way to "tell" the app store app that I have this Apple software? I thought that iWork '09 customers get iWork '13 for free? Apple support wants $19 to answer this question :-( The system recognized other software that were also originally in DVD form (Aperture, iLife '11). Whats with iWork?

I'm using Mac OSX Mavericks in German language - in one of the forums there was a quick solution to my problem: if you change language setting in Mac OSX to English (primary language), then reboot, and then running software update will show you all the updates to your iLife and iWork apps - for free. Nice workaround for those who can't wait.

Similar Messages

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  • I have a laptop mac 3 years old i did not pay the extend warranty plan, so know i can't update the iPhone 5 because thai do not accepted a update for iTunes the new version what i have to do call to apple or make repair

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