Have just reinstalled PE12. Trying to access Editor - asks for ADOBE ID which I enter but program does not load.

Had problems with having the serial number acknowledged by the Photoshop Elements 12 (Organiser worked fine but Editor wouldn't open).
Chat support suggested I delete and reinstall program from an Adobe website download link. Have done that and now have slightly different problem.
Organiser still works fine but Editor asks for ADOBE ID which I enter but editor program does not load.
ADOBE website clearly confirms the product is registered against my ID.
Chat support now saying that they no longer provide support for PE12 Editor - only 13!
This is in direct conflict with the support advertised in the product's "Getting Started" brochure.
Only purchased PE 12 a couple of months ago (just prior to PE13 release) - find that this is pretty poor service.

Sandeep,
Thank you for your advice, but this is way too involved for me. Please forgive me, but I do not feel comfortable doing this on my own. I really need a live chat or phone help!
I just uninstalled PSE 12 through control panel and yet in Windows Explorer I see it listed under the Program Files (x86)/Adobe. Photoshop Elements 8.0 is also in that directory. I have been trying to uninstall PSE 8 but keep getting error 1316. To further complicate the situation when I tried to reinstall PSE 12 yesterday I got a message that I needed to create a new folder. So I have Program Files (x86)/Elements 12 Organizer now even though I just uninstalled PSE 12.
I am so confused and frustrated! I have wasted 3 days trying to resolve this. PSE 12 was working great until a few days ago. I do have a backup of my catalog on an external hard drive. I just need to talk to someone on the phone or a live chat.

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I am trying to copy photos from an iPad to a Mac Air, but iPhoto does not recognize them. Please forgive the ignorance, but we have just started moving to apple products and I know nothing about them. Do you have to use PhotoStream to do this?

How did the photos that you want to copy off get on the iPad ? To copy photos to your computer that were taken with the iPad, copied to it via the camera connection kit, or saved from emails/websites then see this page - on a Mac you should be able to use iPhoto, Aperture or Image Capture
To copy photos that were originally synced from a computer you will need a third-party app on your iPad such as Simple Transfer which can copy them off via your wifi network. But as photos are 'optimised' when they are synced to the iPad, any that you then copy back to a computer may not be exactly the same as they originally were on your computer.

I have bought a photoshop elements and have installed it on my MacBookPro. I have just bought an iMac and what to install on this computer as well. The iMac does not have a disc drive. I have copied the file onto a remote hard drive and tried to install b

I have bought a photoshop elements and have installed it on my MacBookPro. I have just bought an iMac and what to install on this computer as well. The iMac does not have a disc drive. I have copied the file onto a remote hard drive and tried to install but it thinks I have a pirate copy. What can I do?

If you click the link in my first post in this thread, then click "still need help? Contact us" it takes you to a page that looks exactly like the page where you started, but isn't. Select PSE for the program you want help with, click "Activation and Signing In" for the problem area and you will see this:
The gray area below the blue bar is a link to start a chat.

I was using firefox 5.0.1 & it was crashing frequently.I removed the installation & tried to reinstall.I getting a window asking for adminstrator password.Even after entering password,firefox was not getting installed

I was using firefox 5.0.1 & it was crashing frequently.I removed the installation & tried to reinstall.I getting a window asking for adminstrator password.Even after entering password,firefox was not getting installed

Sorry you are having problems. First of all try Fifrefox's safemode.
*[[Troubleshoot Firefox issues using Safe Mode]]
If that works post back for further advice.
Next step, if safe mode did not work.
First: Try a clean install, (you have had a none standard version installed previously) that involves deleting the program files. Then if necessary try troubleshooting by creating and using a clean empty Firefox profile.
See
* this recent post [/questions/940399#answer-377134]
* http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall
Second: try a New Profile
*http://kb.mozillazine.org/Profile_Manager#Creating_a_new_profile
* this will be an additional profile, it is still worth backing up any existing or currently working profile on a regular basis
**[[Back up and restore information in Firefox profiles]]
* Until you are absolutely confident about the repercussions I suggest
** always use an empty folder when creating a new profile
** never delete or rename profiles, just disable or remove shortcuts
** after creating a new test profile open it and check for any addons or plugins that may be have been included by default

Comcast just replaced my cable modem/wireless router. All devices connect properly except my iPhone 4. It shows itself to be connected to the network, but it does not load any web page. Resetting the iPhone does not solve the problem. Any suggestions?

Comcast just replaced my cable modem/wireless router. All devices connect properly except my iPhone 4. It shows itself to be connected to the network, but it does not load any web page. Resetting the iPhone does not solve the problem. Any suggestions?

Thank you for your response.
I had rebooted the router (several times, actually), to no avail.
I do not know the answer to whether MAC filtering is enabled on the router. Have tried to find info about that, but unsuccessfully. Router is an Arris TG852G, supplied by Comcast. I would be surprised if MAC filtering were the issue, since in addition to the computer, we have successfully connected several other devices to the wifi, namely an iPad, a Android phone and a Kindle Fire - all able to access internet pages through the wifi, and all without a need to add the device to a MAC address whitelist. To add to the mystery, the Comcast tech was able to connect his iPhone 4 to my network and access web pages. He was unable to connect my iPhone, however, after trying for some time.
I seem to recall reading somewhere that an iPhone cannot connect to a wireless "n" router, only "b" or "g". The Arris router is described as a n/g/b compliant router, and as noted the Comcast tech was able to connect his iPhone, so don't know why that would be the issue here.
By the way, my iPhone does connect wirelessly to my network at home. This difficulty is at a second home.
Any other thoughts would be appreciated.

HT201412 I have a new iPad Air and it is asking for my Passcode which I thought i knew but it is not turning on with the code I thought I entered?

I have a new iPad Air and it is asking for my Passcode which I thought I knew , but it is not turning on with the code I tought I had entered?

Try this - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.) No data/files will be erased.
If the iPad was running iOS 7, iCloud: Find My iPhone Activation Lock in iOS 7
http://support.apple.com/kb/HT5818
How can I unlock my iPad if I forgot the passcode?
http://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.html
iOS: Device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
How can I unlock my iPad if I forgot the passcode?
http://tinyurl.com/7ndy8tb
How to Reset a Forgotten Password for an iOS Device
http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
Using iPhone/iPad Recovery Mode
http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
You may have to do this several times.
Saw this solution on another post about an iPad in a school environment. Might work on your iPad so you won't lose everything.
~~~~~~~~~~~~~
‘iPad is disabled’ fix without resetting using iTunes
Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
2. Open iTunes with the iPad disconnected.
3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
5. Click ‘Setup as new iPad’ and then click restore.
6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
8. The first stage in the restore process unlocks the iPad, you are basically just cancelling out the restore process as soon as it reactivates the iPad.
If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
~~~~~~~~~~~~~
Try it and good luck. You have nothing more to lose if it doesn't work for you.
 Cheers, Tom

I have just upgraded to firefox 4, but it does not load up when i press icon

originally, i upgraded directly frm firefox site and it launched. then after shutting down, it has not loaded up since. i have deleted the old firefox off my laptop and attempted to re-install, but no luck. it still does not load up.
i have windows 7, and see the spinning wheel (like it is doing something), but nothing happens.

Just for starters see if you can get Firefox going. Instead of double Left clicking, Right click on Firefox icon>Open.
If that doesn't work, try opening via Firefox in the Start Menu or Programs List. If that works try creating a new desktop icon.
Then you try to start Firefox in Safe Mode - Hold down the Shift Key as you double click on the Icon> don't check any of the boxes on the page that appears>Continue. You have now disabled all extensions and also Hardware Acceleration.
Make sure your plug-ins such as Flash are up-to-date.
http://www.mozilla.com/en-US/plugincheck/
You should look up "Problematic Extensions"
http://kb.mozillazine.org/Problematic_extensions ,
and try disabling third party toolbars.
If Firefox works in Safe Mode you have a culprit or conflict. If you are able to, you disable and re-enable extensions progressively until you find the problem. you will need to work your way through this -
https://support.mozilla.com/en-US/kb/Troubleshooting%20extensions%20and%20themes
Please report back.

Reinstalling CS3 Why the is it asking for Adobe Fireworks CS4

When attempting to reinstall my Photoshop CS3 on my Mac because of the clone brush not working I am prevented from doing so because It is asking for Adobe Fireworks CS4. Thanks

Run the Creative Suite Cleaner Tool, reinstall everything from scratch.
Mylenium

I have a problem getting with family Sharing on iphone 6 . Set up was complete but it does not show purchases.

I have a problem with Family Sharing on iphone 6+ (ios 8.1). Set up was complete but it does not show purchases on my phone or my wife's. Can any help me? Worked on my iPhone 5.

Hello, kinsnite.
Thank you for visiting Apple Support Communities.
Here is an article that I would recommend going through when experiencing this issue.
If you don't see your family's shared content
http://support.apple.com/kb/TS5449
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I have just updated iTunes on my laptop, and now when i plug my iPhone in, the device does not show up in iTunes. I have tried multiple wires and uninstalling and re-installing iTunes. What do i do?

I've just updated my iTunes on my laptop
And when i plug my iPhone in, nothing happens and the device does not show up in iTunes
I have tried numerous cables, uninstalling and re-installing iTunes and searching for devices on iTunes
And i still have no luck
help!

Pick the appropriate one of these for advice:
Windows - http://support.apple.com/kb/ts1538
Mac - http://support.apple.com/kb/ts1591

After upgrading to IOS 5.1.1 the Wi-Fi selection in settings greyed out and now says No Wi-Fi. Have tried restting and restoring both from te phone and from Itunes but this does not solve the problem.

I recently upgraded my Iphone 4s to 5.1.1 and founf the Wi-Fi button in settings greyed out saying No Wi-Fi. I have tried Reset network Settings, Rest All Settings and restore in Itunes but to no avail. I understand this is a comon occurence but I cant find a solution to it. Can anybody help?

See this tip --> http://support.apple.com/kb/TS1559
If this doesn't resolve it you most likely have a hardware failure. Fortunately, your phone is in warranty, so if you take it to an Apple store they will replace it.

I have paid for Adobe Acrobat XI Pro OCR but it will not recognise a letter in the serial number for me to update my adobe account and any of the programs I have tried using to convert a PDF file on a Mac to a word doc it is converting file with funny sym

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Hi Jock,
I've checked your account, and all is well there. Please make sure that you're logging in with the same Adobe ID/password that you used when you signed up.
Then, clear the browser cache, and try logging in directly to https://cloud.acrobat.com.
Please let us know how it goes.
Best,
Sara

I just downloaded Firefox 5 but found out that 1passport which is my password program does not support 5 unless I upgrade to Snowleopard. What I need to do is go back to Firefox 4 so I can use 1passport.

Need to go back to Firefox 4 so I can use my 1password security program.

MacBook Pro / Mozilla Firefox / Netflix / Silverlight Update solved - DON'T DWNLOAD FROM NETFLIX
I solved this problem tonight. I have a MacBook Pro with 10.5.8. I know, it's old. But I love my Netflix and I recently noticed that Firefox plays Netflix much better. Then I suddenly got this message that I needed to download the latest Silverlight - it only takes 30 seconds! - WRONG. However, after much searching, I finally did the steps in order and it worked.
This was after repeatedly downloading Silverlight from the Netflix site without success. So here's what I did:
1. Went to http://www.microsoft.com/getsilverlight/Get-Started/Install/Default.aspx
2. Followed the directions. I felt like such an idiot for not doing it right before.
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[also check your Libary/ Internet Plug-ins, but the above search is faster]
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5. Go back to the Get Silverlight page and click on the Install on that page, not the Netflix site.
6. Note the steps for Safari or Mozilla Firefox - I wanted Firefox, so I follwed those instructions.
7. Once it's installed, close all the browsers and Restart that bad boy. Right away.
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I have just purchased microsoft office mac 2011 I installed it on my imac no problem but it will not install on my mini mac. when i put the disk in it says an intel based macintosh is needed. The box system requirements match my mini mac

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Sounds like you've got a PowerPC G4 mini? i.e. NOT an Intel mini? What does it say after "Processor:" in "About this Mac"?

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Hi
I am trying to download an app from the store, but when i go to do a search for it, the phone just stops searching. Please help

Hi Robertfrom Denver.
Did you try the solution given, and if yes, did it work?
I have done several "attempted downloads, and see the full file download, typically taking 30 minutes to complete, and then something goes wrong.
I am happy to suspend AV and FW software, but would like to know if it is a good fix or not first?
HelenfromBroughton Astley

Have just reinstalled PE12. Trying to access Editor - asks for ADOBE ID which I enter but program does not load.

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