Have just tried to replace TESCO colour and black and white ink cartridges for a model 2540.

Each time I get the same error message 'incompatable older generation  ink cartridge'.  Contacted TESCO help desk and they sent a pair of cartridges direct to me.......the latest ones they have in stock............................same error message............does this mean that in future NO Tesco ink cartridge will ever be able to be used on a 2540 printer, or is this a way of getting me to buy HP cartridges at twice the cost? 

Hi AlanAtkinson,
Welcome to the HP Forums.
I see that you are getting an error that deals with the ink cartridges.
Please click on the following link that deals with An 'Older Cartridge' Message Displays on the Control Panel or the Computer.
I have also located a document that deals with A 'Used or Counterfeit Cartridge Detected' or 'Counterfeit Cartridge Advisory' Message Displays on t....
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks for your time.
Cheers,  
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

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