Have lost all audio with our pavilion g6, checked volume, audio controls, tried rebooting no luck

paviliong6, windows 7 home,just purchased in july, 2011. AUdio stopped working, including output thru dvd, headphones, etc, have tried rebotting, volume,audio controls, accessories, etc.  not luck.  ran virus scan, came clean.  any help?

Hi,
If this has just happened recently, try running Windows System Restore.  If you have Norton Internet Security installed, you will need to disable Nortons Tamper Protection as shown in Step 2, on the link below.
http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20091112171719EN&ln=en_US
Once you've done this, shut down the PC.  Windows System Restore is usaully best run in Safe Mode.  Tap away at f8 as you start the PC to enter Windows Recovery Console.  Use the arrow keys to select Safe Mode and hit enter.  When this has loaded, from the Start Menu, click All Programs, click Accessories, click System Tools and launch System Restore.  Pick a restore point at least 24 hours before the audio issue and then proceed with the restore process.  When complete, Windows will reboot as normal.
Regards,
DP-K
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