Have multipass mp730 printer/fax-alert light stays on, says wrong cartridge-cleaned head

have multipass/mp730 printer/fax.  alert light stays on-says wrong cartridge, changed them,cleaned head still on can't print

Hi lock,
Since changing the ink tanks and cleaning the print head did not resolve the error, please remove and reseat all of the ink tanks and the print head in the printer by following the steps at the link below:
MultiPASS MP730 Removing / Reseating the Ink Tanks and Print Head
Once the ink tanks and print head have been reseated, please turn off the printer, unplug the power cord and leave it out for at least 10 minutes, then plug it back in and turn it back on.  If the error persists, the printer will require servicing.  Please Contact Us for your servicing options.
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Similar Messages

  • Printing fax page 1 stays on the screen

    Printing fax page 1 message stays on the printer - even if I shut it off or unplug it and turn it back on.  When shut off and turned back on, it prints the same page 1 again.
    I can't figure out how to erase this message.
    Carol

    Hi @Precision1 ,
    I see that you are experiencing issues with the fax message staying on the printer, even when you disconnect the power it will stay on the screen and print out the fax again. I would like to help you out today.
    Try a hard reset, if this is different from what you have already tried.
    Leave the printer on and unplug the power cable from the printer and wall outlet for 60 seconds.
    Then reconnect the power cable to the printer and wall outlet rather than a surge protector.
    This ensures the printer is receiving full power and may help this situation.
    I will send you private message with some more steps to try
    In the forum beside your handle name just click on the envelope to view it.
    Then I would update the firmware on the printer. HP LaserJet Pro MFP M127fn Drivers.
    Select your operating system, click next, click the link for firmware.
    How is the printer connected? (USB/Ethernet)
    Please let me know if you require any additional assistance.
    Have a nice day!
    Thank You.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    Gemini02
    I work on behalf of HP

  • HP Photosmart C6180 All-in-One won't print magenta or light magenta, even with new cartridges

    The printer suddenly stopped printing magenta and light magenta.  I installed new cartridges from LD, which have always worked in the past, but none worked.  No error messages.

    Hi there @Optical32  and welcome to the forums
    I read about how your Photosmart C6180 is no longer printing in light magenta and magenta, with no error messages. I'd like to offer my suggestion for you that may help.
    Click this link and try these steps: Color Mix or Missing Colors on the Diagnostic Page
    If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you, such as a replacement or trade in. If you are calling within North America, the number is 1-800-474-6836 and if you are calling outside of the US/Canada region,: click here.
    Best wishes
    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

  • Saying wrong cartridge for my hp all in one printer

    and it worked like 4 days ago,i have not done anything different,it wont let em do anything with that message up that its wrong cartridges?? i need help please thanks 3210 hp all in one  with vista windows

    Hello, 
    Please call HP Tech Support to get the SETUP cartridges.
    If you are in US , the toll free # is 1-800-474-6836 .
    If you are not in US , then log on to www.hp.com , at bottom-left corner there is a world map icon, click on it and then select the region you belong to, which would then provide support options for you for that region.
    Regards,
    Jabzi
    Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
    Click "Accept as Solution" if it solved your problem, so others can find it.
    Although I am an HP employee, I am speaking for myself and not for HP.

  • I Have A Solution To The "Green Light Stays On"

    One day I unplugged my shuffle from the USB port and the green light would just stay on and the shuffle would not play. Here's how I fixed it.
    Leave the shuffle on without recharging it until the green light goes out. If you press the buttons the green light should flash like normal or flash with a small red light underneath it. Here's the important part, make sure the shuffle is always turned OFF before plugging it in to recharge and the problem should not reoccur. If you accidently leave it on when charging, and the problem happens again, just do the above steps. Someone let me know if this works for them also. Thanks.

    You have to eject your iPod manually (either in iTunes or on Windows, clicking Safely Remove Hardware in your system tray) if you have it set to disk mode.

  • T40 2373-8CU battery light stays on when unit unplugged and shut down

    i have a T40 that the battery light stays on with the unit shut down and unplugged.  It would appear that the battery is always discharging with this issue.

    I think you may have already been told what the problem is.  However look at this and maybe it will help:
    http://support.apple.com/kb/TA25686?viewlocale=en_US
    http://support.apple.com/kb/TS1365?viewlocale=en_US
    http://support.apple.com/kb/TS1367
    http://support.apple.com/kb/TS1587
    Probably another genius bar appointment is the best way to exactly define the problem.
    Good luck.
    Ciao.

  • Power mac g5 a1093 emc 2020 light stays on but wont start

    When I have the Mac plugged in the light stays on perminantley and when I do press the power button the fan starts to spin up then stops also there is a red light on the motherboard but no video output.

    How to reset the SMU/PMU on a Power Mac earlier G3, G4, G5 models...
    http://support.apple.com/kb/HT1939
    http://www.macusersguide.com/2009/05/resetting-pram-nvram-pmu/
    http://www.everymac.com/systems/apple/powermac_g5/specs/powermac_g5_1.8_2.html

  • Wrong Cartridge error on my Multipass MP730

    I have an error WRONG CARTRIDGE  what can I do I have purchased new ink and printed for the last 2 week and now I have the same message ? 

    Hi SnuggleBunnyMN,
    Since the ink tanks have already been replaced, please remove and reseat the ink tanks and print head in the printer.  If you still receive the same error, please turn off the printer, unplug the power cord from the back and leave it out for at least 10 minutes, then plug it back in and turn it back on to try and reset the printer. 
    if you still receive the Wrong Cartridge error after resetting the printer, it will require servicing to resolve the issue.  Please click on the Contact Us link below to obtain your servicing options.
    This didn't answer your question or issue? Find more help at Contact Us.
    Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

  • HT4628 I recently transferred my internet service to another state. Have not yet moved my imac, just my pc laptop. I cannot get my airport extreme wireless router to work. The green light stays lit when everything is connected but I can't connect to the i

    I recently transferred my internet service to another state.I have not yet moved my imac, just my pc laptop. I cannot get my airport extreme wireless router to work. The green light stays lit when everything is connected but I can't connect to the internet. Any suggestions?

    I would recommend that you do the following as a minimum:
    Power-down the modem, AirPort base station, and computer(s).
    Power-up the modem; wait at least 10-15 minutes to allow it adequate time to initialize.
    Power-up the AirPort base station; wait at least 5-10 minutes. Note: The AirPort's status light may continue to flash amber after it has intialized. That is because, there may be some additional configuration items necessary, like setting up wireless security, before the overall setup is completed to get a green status.
    Power-up your computer(s).
    If the above steps do not solve the problem, start over with step 1 above, but then perform the next steps between steps 1 & 2. above.
    Disconnect the AirPort base station from the Internet broadband modem.
    While all of the devices are powered-down, perform a "factory default" reset on the base station. This will get it back to its "out-of-the-box" configuration and make setting it up much easier, especially if you use the "Assist me" process within the AirPort Utility. (ref: Resetting an AirPort Base Station or Time Capsule)
    After the base station resets, go ahead and power it back down.
    Reconnect the AirPort base station to the Internet broadband modem. For the Extreme and Time Capsule, be sure to connect the cable to the base station's WAN (circle-of-dots) port.
    Continue with step 2 in the first set of steps.
    In this basic configuration, the AirPort base station will broadcast an unsecured wireless network with a Network Name (SSID) of Apple Network NNNNNN. Network clients, connected to the base station either by wire or wireless, should now be able to access the Internet through the ISP's modem. Once Internet connectivity has been verified, you can use the AirPort Utility to configure the base station for wireless security and any other desired options. Please post back your results.

  • HT3387 Default printer not used despite selecting it in Sys Pref Print & Fax. I have tried all of the suggestions including Inspector Window formatting. The docs were originally created in AppleWorks

    I have scoured these pages and cannot find a solution (is there one?) to the problem I have in printing to the default printer that I selected in Print & Fax. The documents were originally created in Appleworks (preceded iWorks/Pages) and "converted" to Pages by simply dragging them to a blank Pages template. Of course, I can select the desired printer in the Print dialog window but this can get tedious when printing multiple items. Any help would be greatly appreciated.

    This bug has existed for as long as Pages has, since iWork '05, & still has not been fixed.
    The best workaround I've heard of is to create a desktop printer & drag the files to it to print.
    And, most important, leave feedback for Apple, making sure you classify it as a bug. You can find it under the Pages menu > Provide Pages Feedback.

  • I have a kodak printer hero 5.1, it prints or scans  2 or 3 jobs then loses comms with mac although the wifi light is still on. I tried to uninstall software but when I go to printers folder "no such folder message" . Any advice appreciated.

    I have a Kodak printer hero 5.1, it prints or scans 2 or 3 jobs then loses comms with mac although wifi light is still on. I have tried  to remove printer by deleting in preferences but when i try to go to printer folder " no such folder " message appears. Any advice appreciated.

    Log in to the Developer forum. You will find instructions on how to install the lastest beta. Your problem is the beta you have installed has expired. All of them did on October 5; you will find hundreds of threads discussing this. If you have a beta it is assumed that you will continue as a beta tester, so a simple update using iTunes will not work.
    If you no longer want to be a beta tester install the GM 7.0.2 by restoring from iTunes using DFU mode.

  • Macpro 17inch just shut down while using.  Tried removing battery and SMC to no avail.  Have had this problem before over the last six months but would always restore.  Now you just click on the power button front light stays on for 2 sec

    Hi, My 17 inch Mac pro laptop just shut down and I can't get it to turn on again.  This has happen multiple times over the last six months.  Looked through the forum and tried removing the battery and resetting the SMC control to no avail. I was having issues also with the screen a month ago but that resolved by itself.  When I took it into the genius bar for screen problems I was told I'd probably need a new CPU board because the vram may be going bad and they just don't fix that
    problem.  Have held off because of a potential $500 repair and awaiting ivy bridge technology.  Does anyone in the community know how I can restart my portable.  Right now you turn on the machine and the front light stays on for 2 sec and you hear the machine click off?

    I think you may have already been told what the problem is.  However look at this and maybe it will help:
    http://support.apple.com/kb/TA25686?viewlocale=en_US
    http://support.apple.com/kb/TS1365?viewlocale=en_US
    http://support.apple.com/kb/TS1367
    http://support.apple.com/kb/TS1587
    Probably another genius bar appointment is the best way to exactly define the problem.
    Good luck.
    Ciao.

  • HP1300 laserJet printer - can't turn on machine off; large green light stays on

    Old printer, bought used, has given great service.
    Printed great til this evening.
    Small green and orange lights stay on; also larger green light "frozen" on (it is the on and off/restart button). Can't turn the printer off using the button.. It will not print at all.
    Checked everything, went through problem solving procedure on "Help" menu. Unplugged, also restarted computer, changed USB ports. Still won't print.
    Any help is greatly appreciated!

    Thanks : It worked.. I find it strange though as my playbook was charged to more than half way when I left it. And I only left it for an hour or so.  Maybe my memory is wrong though that does happen with me.43 maggie

  • My macbook(2008) has been working well until a few hours ago. I tried plugging it in to several outlets but the light stays green no matter what, It will not charge. Also it will not stay on or turn on if I unplug it from the outlet, anyone have any idea

    My macbook(2008) has been working well until a few hours ago. I tried plugging it in to several outlets but the light stays green no matter what, It will not charge on any outlet. Also it will not start when it is unplugged when my battery is at 50%. It also will shut down immediately if I unplug it from the charger, even though it says it isnt being charged by it. Can anyone help with this problem?

    So you have the 13" aluminum notebook that just says "MacBook" on the display, correct?
    You can get a new battery for $100 from Other World Computing here.
    Alternatively, you can get one through Apple for $130 here.
    I personally would go through OWC - they're a highly-recommended third party for these kinds of parts and their batteries work just as well as Apple's.
    ~Lyssa

  • Have a C7280 Printer. Wont print from (2) MANGANTA cartridges light and dark. Rebooted, changed cart

    Rebooted,changed cartridges, Cleaned printer heads numerous times, test report shows these not working.
    HELP what to do. 

    Have you tried all the steps in this document? http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01077329&tmp_task=solveCategory&lc=en&dlc=en&cc...
    Best of luck,
    Mary
    {I work on HP's behalf}

Maybe you are looking for