Have new satellite L500 laptop that can't connect to internet via a Ethernet cable

This laptop can connect to a wireless network but when we try to connect using the Ethernet cable we get a limited connection unknown network message.
I am getting all my information second hand from a niece I bought the laptop for who has it at university. She has had tech support out from the university and they say its a configuration issue on the laptop and not problem with the cable or connection.
I have read on some websites that Norton anti virus could be an issue? But I had removed this and installed Kapersky. Any ideas?

This laptop can connect to a wireless network but when we try to connect using the Ethernet cable we get a limited connection unknown network message.
The wireless connection uses essentially everything necessary except the plumbing.
Which Satellite L500?
-Jerry

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laura1107 wrote:
I have a cable modem that usually runs to a Linksys Cable/DSL Router with a 4 port switch. Then I run a hard line to my Time Machine that I use for wireless while another line runs to a PC desktop.
We had a power surge and since then only the PC has been able to connect to the internet. Even if I bypass the Time Machine and Linksys and run a cable directly from the cable modem to my Macbook, I cannot connect to the internet.
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I have been on the phone with Time Warner and they say that it's not an internet problem, but a problem with my Time Machine and laptop.
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Have new satellite L500 laptop that can't connect to internet via a Ethernet cable

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