Have no access to apple id email account hacked how do i get my music back?
Hello,
If anyone can help me I would greatly appreciate it. All my microsoft email accounts or any email account I have ever own was hacked back in 2009. Now I would really like to be able to get all the itunes music I purchased but I don't have access to the email account it is associated with. Not even sure which one it is. I spoke with Apple on the phone and they informed me that every email account I thought was listed with my Apple id never was. Also that my apple id revolved around a hotmail account. I had no clue because I don't recall ever associating it with one. Needless to say I can't access or close my hotmail accounts due to something about them being associated with a microsoft account. STill not sure what they are talking about. I have been trying for years to close my email accounts or access them but so far nothing. They are being used just not by me. I did send a letter to Microsoft for support welll that was a waste of time.My question is how do I get the 100s of songs I paid for when I can't access my orginal apple id? I can't get past the birthdate for security questions and apple can't help me. Last October I spent hours on the phone with apple and they sent me a reset password email to my internet provider Fibrant. Sad thing is I never got it until about 3 weeks ago. Alittle to late. I assumed someone or something kept it from me so I could not access my apple id. The only thing I have as an apple id is an expired . me account. You would think that would be enough to prove the music I purchased was listed with that me account and one time but nope its not. I just need to know how to get access to my apple id the original one. I have went out of my was to get a mac computer and apple router , I also took all my microsoft pcs and got rid of them. But it doesn't matter because evidently who ever third party or what not that has my apple id is associated with microsoft. I didn't even realized all my music on my ipod was formatted for windows. so I try to restore it and I lost a 100 and some songs. I bought itunes match last october and that was a waste I am not sure but I think it was associated with microsoft too. When I speak with apple on the phone they usually say that account doesn't exist. Or that there is no record of the hours I spent on the phone speaking with them. Or they can access the case number but there are no details. If someone has a good idea of how I can reclaim my orginal apple id besides my old @ me account I would greatly appreciate it. I can't get pass the birthdate that states is wrong and if i get a reset email it seems to be intercepted or something. Please help.
Thanks,
Suzanne Stegall McCabe
UnitedSTates
Eastern time zone
I did back up my computer and then put everything back on ( or so I thought) but it did not work properly ( I don't know why) maybe I hit the wrong button, but know on my back up for iTunes it is the one I have on my computer now without all my music and photos. Guess I'll just have to start again, I did manage to work out how to get any purchases I got from iTunes. So it's just all my own music bit of a bummer really but still you live and learn, so I'm told.
Thanks for the help thought much appreciated.
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a while back my computer crashed (hard drive and motherboard:/) im a DJ so its kinda a big thing. my mom has a computer whith itunes on it, i signed on with my account but how do i get the music back. i dont have it on any device, just the hard drive that crashed. can someone please helped i put soooooo much money into those songs a good 4,000 $
please someone helpHi Glenn,
You need to Authorize your Mom's computer to your iTunes sign on. Sign on to iTunes, then go to Store at the top of the screen, and select Authorize this Computer.
Then you can download your purchases from your iTunes library by going to the iTunes Store (the one in the sidebar), Music, and then under Quick Links, Purchased.
Once the Purchased window comes up, select "Not on this Computer", and then select All Songs. Your purchased songs will display with a cloud next to them, and you can download them selectively or "Download All" (lower right-hand corner).
Hope this helps!
Cheers,
GB -
After buying a new Macbook pro and opening an iTunes Match account most of my music is grayed out on my Mac and iPhone. I have not turned on iTunes match on my iPad and all my music is fine. How do I get my music back????
The most efficacious way to get your music and other personal data onto your new Mac is to restore it from the backup you made of your old computer. Once that is done you can re-enable iTM on the new Mac and your iPhone.
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Wow, you didn't make a backup of your files first?
You shoudl have come here first for help before doing that.
https://discussions.apple.com/message/16276201#16276201
All I can say is make sure you have the same account name on the computer like before, even if you have to create a new user under System Preferences>accounts, then log into your itunes account with that and try to reverse sync from the iPhone like you would normally.
Apple doesn't expect one to go backwards, so they are not all that friendly, you may have to ask around on MacRumors for third party software that can reverse sync from iOS devices.
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I have read the the advice you gave, and I had already tried that. It did not help.
When I tried to download an album with nine songs, (I have paid for the complete album), two songs were missing. One of them has showed up/disappeared a couple of times, but with a cloud/arrow-symbol next to it, what I thought to be a symbol for downloading from the cloud. When I click it, it starts a downloading process, and then I am told it cannot be done, "please try again later". The other song is nowhere to be seen. The song with the cloud/arrow-symbol, I bought 3 times, once with the album, twice just the song. That didn't change matters. iTunes tells me I have downoladed all songs I have purchased.
I do not really understand why you do not understand what I am writing, I only describe what happens when I use iTunes.
If a person want to use iCloud, one needs an iPhone, iPad or an iPod Touch. That information is not given until you have downloaded and installed the iCloud program. That is why I have it on my computer, but cannot use it. To set up an iClod account, you have to connect one of the above mentioned devices. I don't have one, so I cannot do it.
If you want the (13013) problem explained, I suggest you google it. I am not the only one to have that problem.
I am thankful that you spend time on trying to help me, but I cannot explain things clearer than this. -
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matthewfrommerseyside wrote:
It is a new pc - old one crashed and lost everything.
Yes, I got that. My question was "are you using the same iTunes account to access music purchased from the Store?" I think your answer is "yes".
matthewfrommerseyside wrote:
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