Have not benn able to open windows 7 email since your last update.

Since the last update to Firefox I can no longer open my email. When I sign on and Xfinity page opens it says, ah oh, you are not signed in, I sign in and it takes me back to Comcast/ Xfinity home. Then when I click on email it takes me back to the Xfinity sign in box. It keeps repeating this over loop over and over again. I have Windows 7 Home Premium.

You can try these steps in case of issues with web pages:
Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.
*Hold down the Shift key and left-click the Reload button
*Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
*Press "Command + Shift + R" (Mac)
Clear the cache and cookies only from websites that cause problems.
"Clear the Cache":
*Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"
"Remove Cookies" from sites causing problems:
*Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"
Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
*Do NOT click the Reset button on the Safe Mode start window.
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

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I have not been able to open any email messages since I installed Mavericks. Please help.

I have not been able to open any email messages since I installed Mavericks. Please. What do I do now?

Gee whiz, buddy. Thanks a lot. I just lost ALL of my messages!!!!!!!!!
Now what?!!! My anger at your "advice" is beyond what can be expressed without destroying my keyboard.
May you live your own advice.

I have not been able to open and PDF since last update

I have not been able to open any PDF since last update. It starts to open goes to blank text area. I am unable to use any ofthe buttons eg. help or fileopen... it then closes automaticly. I have uninstalled and reinstalled with the same issues. I have also installed just XL not 11.0.03 version to try something different.P
Please help

If you are in Windows (which we don't know), you can try using Windows Explorer to navigate to C:\Program Files (x86)\Adobe\Reader 11.0\Reader, then double-click on Eula.exe and accept the license agreement

I have not been able to download previous purchases since the new update. I keep getting a message that says this computer is associated with an APPLEID and that I can download previous purchases again in 82 days with a different ID?? I only have ONE ID

I keep getting a message that says my computer is associated with an APPLE ID?? That I can download previous purchases again in 82 days with a different ID? I don't understand why it wont allow me to download previous purchases?? I never had this problem before the 10.5 update. I have emailed their help panel numerious times and they never do anything that remedies the problem?? I only have one computer and one ID I just dont understand what the problem is. I use a 3G connection to download music and sometimes the songs are not completely downloaded too and when I cant redownload them its like a waste of money.. I am so discouraged!!! Has any of you had this problem or know what I can do to fix this problem?? Thanks!!!

Hi Bander Bunny!
I have a couple of articles that should be able to help you troubleshoot this issue a little further. You may want to try uninstalling and reinstalling iTunes first. This has to be done in a specific manner, and this article can help you do that:
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
http://support.apple.com/kb/ht1923
Another option is that you may want to try syncing your iPod nano manually. Here's is an article that pertains to manually managing the content of your iPod nano:
Managing content manually on iPhone, iPad, and iPod
http://support.apple.com/kb/ht1535
It's also possible that this issue resides with your iPod nano. Here is a website that will help you troubleshoot the iPod nano:
Apple - Support - iPod Troubleshooting Assistants
http://www.apple.com/support/ipod/five_rs/
Thanks for using the Apple Support Communities. Have a good one!
-Braden

I downloaded the 30 day free trial of Photoshop on 9/11, but have not been able to open it, or even find it on my computer. I do have the Adobe Create Cloud icon, and when I click it it list PS as downloaded and lets me access tutorials, but that is all.

I downloaded the 30 day free trial of Photoshop on 9/11, but have not been able to open it, or even find it on my computer. I do have the Adobe Create Cloud icon, and when I click it it list PS as downloaded and lets me access tutorials, but that is all.
Please let me know how to open and use PS.
Homer Guy

Hi Homerguy,
If you are using Mac, please open the finder window click on go and choose applications and try to launch Photoshop from there.
If windows, please navigate to C:\Program Files\Adobe\Adobe Photoshop CC 2014 and double click on the Photoshop.exe file.
Thanks

I have not been able to open PDF Files and i get a message saying Missing Plug-ins

I have not been able to open PDF Files and i get a message saying Missing Plug-ins

The message may be refering to Adobe plug-ins. To use Apple Preview to view PDF, right click on any PDF you have/Get Info. In the Info Window/Open with: Select Preview > Select Change All

I have not been able to open up Lightroom on my computer for over a year now. Whenever I double click on it, this comes up - can anyone help? Problem signature: Problem Event Name:APPCRASH Application Name:lightroom.exe Application Version:3.4.1.10

I have not been able to open up Lightroom on my computer for over a year now. Whenever I double click on it, this comes up - can anyone help? Problem signature: Problem Event Name:APPCRASH Application Name:lightroom.exe Application Version:3.4.1.10

First thing to try is the latest version of Lightroom (currently 5.6). If it don't crash, then problem solved - upgrade.
If Lr5 won't run on your machine, then Lr4 instead.
If both Lr5 and Lr4 crash on your machine, then at least you know it's a not a Lightroom version problem but something wonked in your system.
If you can't figure out how to resolve the crash on the system you have, then it's time for a new system (or try another converter/editor app).
PS - A few things to try:
* After re-installing new version, if that doesn't fix it, then get rid of all Lightroom-related data files (rename them so they can be restored), in case problem is in Lr data file.
* Remove all non-essential hardware in case problem is hardware/driver.
* Startup up machine with minimal software services.
* If still no go, consider updating driver software, including mainboard drivers and/or bios firmware if need be.
* Of course run all the system hardware and software diagnostics you can - problem could be failing disk or ram..
* Check system event logs for any clues.
If you don't know how to do some of these things - ask.
Do not say "you've tried everything" unless you want a lecture - there is most definitely something you haven't tried. It's like when you can't find your car keys - you haven't looked everywhere - there is somewhere you haven't looked!
PS - Has Lightroom EVER worked on your machine? what's changed since then..
Good luck,
Rob

HT1338 For the past 2 weeks I have not been able to open any small video on the yahoo page or face book. I get Blocked Plug In. I have installed Adobe and that still does not work. Help.

For the past 2 weeks I have not been able to open any small video on facebook or on the yahoo page . I have installed Adobe and it still dies not work. Help.

Use "Firefox/File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit") to close Firefox if you are currently doing that by clicking the close X on the title bar.
See "Hang at exit":
*http://kb.mozillazine.org/Firefox_hangs
See "Firefox hangs when you quit it":
*https://support.mozilla.org/kb/Firefox+hangs

I recently purchased a MacBook Pro and I have several WordPerfect files which I have not been able to open is there a way to do this?

I have recently purchased my first Mac (MacBook Pro) and I have several Word Perfect (.wpd) documents. I have not been able to open these documents and I am wondering if there is a way to do this. I have both iWorks and Office for a Mac

If you have iWorks, Pages should open them. For a free solution, try Open Office.
http://www.openoffice.org/product/
17" 2.2GHz i7 Quad-Core MacBook Pro  8G RAM  750G + 240G OCZ Vertex 3 SSD Boot HD 

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Gee whiz, buddy. Thanks a lot. I just lost ALL of my messages!!!!!!!!!
Now what?!!! My anger at your "advice" is beyond what can be expressed without destroying my keyboard.
May you live your own advice.

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I was thrilled with this app at first, the content is amazing, but lately I have not be enable to open the app, or to download updates. are other users experiencing problems like this? Is there a setting I can change that will solve the problem?

I was thrilled with this app at first, the content is amazing, but lately I have not be enable to open the app, or to download updates. are other users experiencing problems like this? Is there a setting I can change that will solve the problem?

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http://lmgtfy.com/?q=iPhone+error+code+3004

Downloaded drop box since then have not been able to access my emails

Downloaded drop box since then I have not been able to access my virgin emails via my iPad ?

There is absolutely no connection between Dropbox and any email account. Installing Dropbox cannot be the cause of your email issues.
Check your email settings, and contact Virgin support for assistance.

I have not been able to sign in to iCloud the last few days and my devices will not sync with iCloud

I have not been able to login to iCloud the last couple of days and my devices can not sync with iCloud.

Hi kippypop,
Welcome to the Apple Support Communities. If you are having issues with logging into iCloud, the following article will walk you through troubleshooting the issue.
iCloud: Account troubleshooting
http://support.apple.com/kb/TS3988
Regards,
-Norm G.

Have not been able to acsess App Store since downloading IOS 7! Even IOS apps! Beefing told by tech support system is overloaded! Try later. Have tried for three days! Big bummer that This is Apple's response,

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I'm having the same problem. Just downloaded ios7, downloaded a new app 30 mins later and AppStore been frozen now for about an hour.

Have not benn able to open windows 7 email since your last update.

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