Have not received serial number yet been 12 days

why havent i received my serial number email yet

Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If yes
Some general information for a Cloud subscription
Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
If no
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

Similar Messages

  • Question - purchased teacher edition. submitted info, have not received Serial Number?

    Question - purchased teacher edition. submitted info, have not received Serial Number?

    Does your Cloud subscription show on your account page?
    https://www.adobe.com/account.html for subscriptions on your Adobe page
    If YES, read below
    Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
    Some general information for a Cloud subscription
    Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
    -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
    If NO, you need to contact Adobe
    This is an open forum, not Adobe support... you need Adobe staff support to help
    Adobe contact information - http://helpx.adobe.com/contact.html
    -Select your product and what you need help with
    -Click on the blue box "Still need help? Contact us"

  • I have a case number but have not received my serial number yet after 4 days. Please help.

    I have a case number but have not received my serial number yet after 4 days. Please help.

    Do you know where I go to do contact Adobe directly, please?
    On Tue, May 5, 2015 at 11:06 AM, Barbara B. <[email protected]>

  • Regarding refund we have not received our item yet...

    Sir we have not received our item which is you promissed at the time of purchasing , Which is maintioned in ur terms in order.
              We are waiting 2-4 Days for deivery of our item (According to order [***] ) Else  Refund the our amount positively up to  04/12/2012 *.
    If failing (*) Above than we will go to consumer court for justice ..........    
    Our item detail as following :
    Order no:
    Order date:
    15th nov 2012
    Billing information:
    Delivery information:
    Qty
    Product
    Unit Price
    Total
    1
    Samsung vg-stc2000 skype tv camera (skype certified)
    6590.00
    6590.00
    Cost of items
    6590.00
    Delivery
    0.00
    Currency
    Inr
    Grand total
    6590.00
       shopping with chatandvision!
    For your safety and protection, all personally identifiable information has been redacted from this post.
    EDIT : title/message case changed.

    Hi,  jitendra41085, and welcome to the Community,
    Please note, for your safety and protection, I redacted all personally identifiable information from your report.  Please never, ever include these or other details such as your e-mail address, telephone number, and real name in any post on a public Community or forum such as this.
    Have you also filed your report with Chat and Vision as well as with Skype Customer Service?  Because of the information needed to trace your order, it is best to file via their secure portals (https://). 
    Here is a link to the instruction on how to contact Skype Customer Service: Contact Customer Service   Please skip past Step 2 of the instruction which provides FAQ articles and other information for your review,  and proceed to Step 3, Continue Support Request.
    Best regards,
    Elaine
    Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
    Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

  • IF YOU ORDERED AT 3AM AND HAVE NOT RECEIVED SHIPPING INFO YET or CHARGED ACCOUNT, PLEASE READ...

    I called a Verizon CSR this morning because I ordered my Iphone 4 at 3:10 AM EST, and I did not receive any tracking or shipping information yet, and I was starting to see several people that ordered after me receiving their phones.  So I decided to call a CSR and see what was going on, she told me that there was a problem with my CC, not going through and I should have gotten an email, which I didn't.  She reprocessed my CC and of course it did go through that time, but she wasn't sure if that re-set my prompt or not.  I checked my bank account and today my account was finally charged.  She did say that since they took my payment my phone should be shipped, but she did tell me that there are phones that were ordered that were on back order.  If your account has not been charged or you received a shipping information and you ordered your phone at like 3:00 am on 02/03, contact customer service.  There maybe a problem and they are not sending out emails letting you know.  I hope I still get my phone, otherwise I got up at 3:00 am for nothing.  Also, the reason my bank card did not go through is because my bank decided to do a system update and my payroll did not do into my account like it normally does, they had to manually post all direct deposits that day.   So it's not like I didn't have available funds!   I hope this helps some of you, had I not contacted a CSR, I would have never know, when I dial 611 it said my phone was going to ship on 02/10, and there was no problems.

    I had the same problem and my card was never charged but I had an order confirmation # that I had copied and pasted and e-mailed to myself the night the order was placed.  For a few days when I used the confirmation # in the "order status" on the Verizon website I received a message saying it was being "processed."  Then over the weekend I began receiving a message saying "technical difficulties" when I entered the confirmation # so I called today to see what was going on.  The CSR told me they had no record of my confirmation # (VERY weird since a few days before it worked on their website) and there was NOTHING they could do except tell me to re-order at 3am on the 9th.  WHAT?!?  Anybody else have this problem?

  • Bought creative cloud and did not receive serial number

    hi i have downloaded adobe creative cloud subscription. i did not receive a serial number in an email and my photoshop trial just expired. help!! i really need to use photoshop for school

    Creative Cloud apps are not licensed via a serial number. Serial numbers are for perpetually licensed (non-Cloud) products.
    With Cloud (subscription) software you sign in with your Adobe ID.
    http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
    http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

  • Have not received welcome coupons yet

    Hi all,
    I signed up for GCU for the $30 sale price on February 15th, but have yet to recieve my welcome coupons.  I know it typically takes 2-3 days to get the email, so I can give it a couple more days, but I just figured I'd get on top of it sooner rather than later.
    Thanks

    Hi crazyg0od33,
    Welcome to the Best Buy forum, and congratulations on becoming Unlocked!
    As you mentioned, you should receive a Welcome Packet via email within about 2 to 3 business days.  Since you purchased your Unlocked membership on 2/15/2015, your 3rd business day would have been 2/18/2015.  Please feel free to send me a private message if you still do not have a Welcome Packet, by clicking on the blue button in my signature, and I will see what I can do to help.  Just remember to first double check your email accounts spam/junk folders.
    Thank you for posting to the forum and for being a My Best Buy™ member.
    Derek|Social Media Specialist | Best Buy® Corporate
     Private Message

  • I Purchaced Quicktime Pro, But Have Not Received My Software Yet. HELP!

    Since I have a PC, I don't visit the Apple website very often. However, I need to make Quicktime movies from Flash and After Effects.
    Recently, I was offered an update for Quicktime (through a pop-up from Apple), and when I updated it, ALL of my Quicktime movies stopped working What a slimey way to make you buy new software!
    So I went to the Apple website and purchased the new version of Quicktime Pro, hoping that this would resolve the issue. I couldn't figure out if Apple was going to mail me the software, or if I was supposed to download it from the website.
    I have tried to read the support topics, and can't find this subject anywhere. It has been at least 2 weeks, and I haven't received anything from Apple, not from the internet and not in the snail mail. I sent an email to the company and have received NO REPLY!
    I am very frustrated by this and wonder if Apple actually knows what it is doing? How do they expect to keep customers, if they have such terrible customer service?
    Is there anyone out there who can tell me how to get my hands on the software that I purchased?

    Someone else may correct me, but to the best of my knowledge, QuickTime cannot deal with any Flash format newer than Flash 5. Because of that, the more recent versions of QT have removed Flash support pretty much completely. So for a Flash 8 video, I believe you'll need some other conversion tool. But with luck someone else here with more solid knowledge about Flash and conversion will chime in.
    As to the AfterEffects movies, what codecs (audio and video) were used and what precisely means "quit working". Will they not load, will they load but not play at all, or will they load and play but with problems?
    And again, it will probably help people offer suggestions if you post what version of QuickTime you're using. If it says it's up to date, I would presume it's 7.5.5, but check the version in QuickTime Player to confirm.
    Regards.
    Message was edited by: Dave Sawyer

  • Have not received my computer yet

    it has been sitting in sacramento for 4 days and i should have received it today or 2 days ago fwho should i contact can't find an email for this problem. thanks BD

    Hello Dolphiii
    Thanks for visiting the HP Consumer Support Forums! 
    This forum is for suggestions directly related to the forums.  If you'd like to leave feedback regarding issues not directly related to the forums, please follow this link:
    http://welcome.hp.com/country/us/en/contact_us.html
    This is a user-to-user community, and not a venue to receive directly help or feedback from HP.  If you have any further questions or concerns, please feel free to send me a Private Message.
    Thanks!
    DaniW
    HP Forum Admin
    --Say "Thanks" by clicking the Kudos Star in the post that helped you.
    --Please mark the post that solves your problem as "Accepted Solution"

  • HT1577 i purchased a promo within an app and have not received it yet

    Smurf Village:
    hey!! did anyone purchase Smurfberries with the promo yesterday and not get their berries? i tried to purchase the first offer of $4.99 but it did not go through. then the only one offered to me was the $12.99  one , so I bought it. I was charged for BOTH and have not received my Smurfberries yet!! how do I report a problem?
    thanks!

    Hi Brian,
    Welcome to Apple Support Communities.
    It sounds like you’re running into an issue with an in-app purchase, you've made the purchase but haven't received it yet. Take a look at the article linked below, it provides information that can help you resolve issues with missing in-app purchases.
    If you don’t see your in-app purchases - Apple Support
    Also, you may want ensure restriction settings aren’t preventing In-App Purchases on your device as shown here:
    Use restrictions to prevent purchasing on your iPhone, iPad, or iPod touch - Apple Support
    Take care,
    -Jason

  • Hello, I got the plan for individuals of 10 dolars monthly. Now my trial period pf photoshop finished, so the program does not open it ask me for a license number, and I have not recived that number... so now I what happening is I am paying 10 dolar per m

    Hello, I got the plan for individuals of 10 dollars monthly. Now my trial period of Photoshop finished, so the program does not open it ask me for a license number, and I have not received that number... so now I what happening is I am paying 10 dollar per month and my Photoshop does not work. Could somebody let me know how I go from the trial to the real Photoshop?

    http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    Mylenium

  • I downloaded my Adobe Creative Suite 5.5 design standard, student and teacher licensing and it load ed.  I am waiting for an email to finish up but I have not received it yet,  I had the serial number entered in and everything should have been good to go.

    I downloaded my Creative Suite 5.5 student teacher licensing software.  I all loaded fine in my Mac but at the end of the download it gave me a message that I would need to check my e-mail for further steps in order to be able to use the software.  I have not received this e-mail yet.  I had my email listed as <Removed by Moderator>
    Is there something that I need to show as proof of being a student yet?   I had to give my student id number in order to get the serial number.  I did not use my student e-mail address though. If that is the issue I can supply that also.  <Removed by Moderator>
    Help.  Please

    Erdygirl please be aware you are posting to a public forum.  I have removed your personal information from your previous post.
    Please check your account at http://www.adobe.com/ to locate your serial number.  You can find more information on how to locate your serial number at Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.

  • Signed up for Ps+LR. Have not received an email with my serial number yet.

    Good afternoon . I signed the package from Adobe CC photography ( photoshop ) , have received the email confirming payment but have not received the email with the serial number . I can not use photoshop . what do I do ? Help !!!

    There is no serial number. The software is activated via your Adobe ID.
    Sign in to creative.adobe.com with your Adobe ID, download the Cloud desktop app then download the software.

  • After installing asked me a serial number! I have not received any serial number!

    hello, I downloaded the CC, and Muse, on my Macbook Pro, after installing asked me a serial number! I have not received any serial number! Just received a thank you email and explaining the first steps to be taken, yet not have the serial number and can not ultilizar Adobe Muse! Already tried all the alternatives that the site offers for troubleshooting and always the pages are unavailable !!!

    Hello,
    As confirmed by you Muse is asking for serial number on launch. Most of the time this happens because of Hosts file on the machine.
    Please go ahead and rename the hosts file on your machine and you should be all set. here are the steps for both MAC and Windows.
    Windows:
    1. Go to following location.  C:\Windows\System32\drivers\etc
    2. Rename the file "Hosts" to "hostsold"
    3 Relaunch Muse and sign in with your Adobe ID, you should be all set.
    MAC:
    1.  Go to Finder > Go > Go to Folder
    2. Type /etc and hit Return
    3. Rename the file "Hosts" to "hostsold"
    4. Relaunch Muse and sign in with your Adobe ID, you should be all set.
    Regards
    Vivek

  • Have not received the online number yet!

    I have purchased the online number for Germany on Friday, 7th Sept but I have yet not received the number! Its been almost 3 days and I have not received any notification. In the email I received from skype, it says usually it takes 6 hours!! Will there be any confirmation from Skype, when i will get the number?
    thanks
    Solved!
    Go to Solution.

    For Germany I have read that it may take up to two weeks. something to do with the German govt. Skype has no control over this. I am not german, but have read this on other threads,
    If you found a post useful, please give Kudos. If it helped to fix your issue, mark it as a solution to help others.
    Thank You!

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