Have not yet found anything that remedies this problem in iMovie 5.0.2

Ok-
I have two .mov clips. (info: Dimensions: 320x240; Codecs: Photo-JPEG, µ-Law 2:1; Channel Count: 1) They were recorded using a still frame digital camera. They play perfectly fine in Quicktime. They are very long, however, and I'd like to edit them down, but they will not import into iMovie. I have tried everything I know to do so far, including converting the clips using the MPEG Streamclip app. When I try to convert these using Streamclip, an "unknown error" message comes up. I thought the files may be corrupted somehow, but they still play with no trouble on quicktime, so i am not sure this is actually the case. Why is this so difficult?? I don't need to add anything, or use any bells and whistles, just need to cut the clip down to smaller useable pieces, so in the event I cannot use them with iMovie at all, is there any other vid-editing software (free or share) that can be used for minor applications such as this, that will not reject my .mov clips??

If Quicktime plays the clips appropriately, then one option would be to use Quicktime Pro ($30ish from Apple) to cut out (or copy) the appropriate sections. QTPro is a bit of a Swiss army knife type application - not too pretty, but can do lots, including copying/pasting video and audio tracks.
Regarding MPEG Streamclip, it's a very capable program. Were you saving into DV Stream format (.dv)?
John

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Requests to change the security question but have not yet found an email

Requests to change the security question but have not yet found an email

If you aren't receiving the email on your rescue email account (and you've checked the spam folder on the account and tried clicking the reset link again) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699

HT1430 Unable to get or send my emails on my phone or IPAD. States my username or password is incorrect. I have not changed these in my settings. this problem began Last night.

Yesterday was using my iPhone/iPAD with no prblems. Last night began not allowing me to receive emails. Says my password or username is incorrect. Now I see that my information has gone to my daughter Mikayla's account. It should be registered to my self instead. How do I fix this problem so I can use my devices to their full potential.

iOS: Unable to send or receive email
http://support.apple.com/kb/TS3899
Can’t Send Emails on iPad – Troubleshooting Steps
http://ipadhelp.com/ipad-help/ipad-cant-send-emails-troubleshooting-steps/
Setting up and troubleshooting Mail
http://www.apple.com/support/ipad/assistant/mail/
Server does not allow relaying email error, fix
http://appletoolbox.com/2012/01/server-does-not-allow-relaying-email-error-fix/
Why Does My iPad Say "Cannot Connect to Server"?
http://www.ehow.co.uk/info_8693415_ipad-say-cannot-connect-server.html
iOS: 'Mailbox Locked', account is in use on another device, or prompt to re-enter POP3 password
http://support.apple.com/kb/ts2621
iPad Mail
http://www.apple.com/support/ipad/mail/
Configuration problems with IMAP e-mail on iOS with a non-standard SSL port.
http://colinrobbins.me/2013/02/09/configuration-problems-with-imap-e-mail-on-ios -with-a-non-standard-ssl-port/
Try this first - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.)
Or this - Delete the account in Mail and then set it up again. Settings->Mail, Contacts, Calendars -> Accounts Tap on the Account, then on the red button that says Remove Account.
 Cheers, Tom

TS3623 I have been using apple TV for a 2+ years now an I just purchased several new TVshows that started in Sept 2013. In the past shows I have not yet watched had a green dot by them, but now this does not exist and i forget which show i have already w

I have been using apple tv for 2+ years and i just purchased several new shows that began in Sept 2013. In the past, episodes I have not yet watched were marked with a green dot, but now that dot is not there.

Wow, Karan Taneja, you've just embarrassed yourself on a worldwide support forum. Not only is your post ridiculous and completely inappropriate for a technical support forum, but it also shows your ignorance as to whom you think the audience is. Apple is not here. It's users, like you.
If you would have spent half the time actually reading the Terms of Use of this forum that YOU agreed to by signing up to post, as you did composing that usesless, inappropriate post, you (and the rest of us on this forum) would have been much better off.

HT2534 I have already created an Apple ID. I tried to sign in on iTunes, but it said that i have not yet used this ID on iTunes yet. It then directed me to the billing page. There was no option "none" for the credit card payment. It won't let me continue.

I have already created an Apple ID. I tried to sign in on iTunes, but it said I have not yet used this ID with iTunes. It then directed me to the billing page. There was no option "none" for the credit card payment. It will not let me continue without entering one in.

- Add a credit card or other payment method like redeeming an iTunes gift card.
- Create a NEW account using these instructions. Make sure you follow the instructions. Many do not and if you do not you will not get the None option. You must use an email address that you have not used with Apple before.
Creating an iTunes Store, App Store, iBookstore, and Mac App Store account without a credit card

I cannot update my iPad and notes it cannot be updated due to unknown error (6). I have not yet updated my Macbook to Yosemite (which I do not intend to do so yet) so would this be the problem and if so, how can I update the iPad?

I cannot update my iPad and notes it cannot be updated due to unknown error (6). I have not yet updated my Macbook to Yosemite (which I do not intend to do so yet) so would this be the problem and if so, how can I update the iPad?
Thanks,
glhiker

Hi glhiker,
I understand that you may be having some issues with your ability to update your iPad. Here is an article that references your error code and can help you take some steps to resolve it:
Resolve iOS update and restore errors - Apple Support
http://support.apple.com/en-us/TS3694
Check your security software
Related errors: 2, 4, 6, 9, 1000, 1611, 9006. Sometimes security software can prevent your device from communicating with either the Apple update server or with your device.
Check your security software and settings to make sure that they aren't preventing a connection to the Apple servers.
Thanks for coming to the Apple Support Communities!
Regards,
Braden

TS2446 Hi I have a problem I can not purchase from the iTunes application with the knowledge that I have dollars I hope a solution to this problem and thank you

Hi I have a problem I can not purchase from the iTunes application with the knowledge that I have dollars I hope a solution to this problem and thank you

What happens when you try to buy something ?
If you are getting a message to contact iTunes support then you can do so via this page and ask them why the message is appearing (we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
If it's a different problem ... ?

I have not yet enabled my firewall on my macbook pro-is this an issue?

I have not yet enabled my firewall on my macbook pro-is this an issue?

Mac OS X v10.5, 10.6: About the Application Firewall

HT201359 I already have app stole ID & still they won't me me in, it says "this apple I'd have not yet used in the iTunes Store"? Pls help

I already have app stole ID & still they won't me me in, it says "this apple I'd have not yet used in the iTunes Store"? Pls help

When getting this message basicly iTunes is seeing this as a new ID which has not been used on such device/OS in iTunes, follow the information provided.
If you have already done so and it continues to do the same thing then Contact Apple Support

I am concerned about the health of my current computer but have not yet made the commitment to a new one, but: 1) How can I transfer my iTunes account to a new computer when I get one... and 2) What can I do if my current computer suddenly implodes and I

I am a bit of a computer/Internet/iTunes dummy....
I am concerned about the health of my current computer but have not yet made the commitment to a new one, but:
1) How can I transfer my iTunes account to a new computer when I get one...
and
2) What can I do if my current computer suddenly implodes and I have not yet 'copied/'saved'/otherwise protected my account, as is? -- I have already had my computer crash once and had one of your people help me restore all of the paid for songs (none of the uploaded from my own collection of CD songs, of course, so I had to spend a long time rebuilding that) -- and I believe I was told you could only help me recover that material one or two times altogether, no?
WithOUT purchasing a Mach or iCloud (I actually think I have one of the later, but rarely have checked it) account, is there anything I can do to responsibly protect my account?
Thanks for any time taken on this!!!

These are two possible approaches that will normally work to move an existing library to a new computer.
Method 1
Backup the library with this User Tip.
Deauthorize the old computer if you no longer want to access protected content on it.
Restore the backup to your new computer using the same tool used to back it up.
Keep your backup up-to-date in future.
Method 2
Connect the two computers to the same network. Share your <User's Music> folder from the old computer and copy the entire iTunes library folder into the <User's Music> folder on the new one. Again, deauthorize the old computer if no longer required.
Both methods should give the new computer a working clone of the library that was on the old one. As far as iTunes is concerned this is still the "home" library for your devices so you shouldn't have any issues with iTunes wanting to erase and reload.
I'd recommend method 1 since it establishes an ongoing backup for your library.
Note if you have iOS devices and haven't moved your contacts and calendar items across then you should create one dummy entry of each in your new profile and iTunes should merge the existing data from the device.
If your media folder has been split out from the main iTunes folder you may need to do some preparatory work to make it easier to move. See make a split library portable.
Should you be in the unfortunate position where you are no longer able to access your original library or a backup then then see Recover your iTunes library from your iPod or iOS device for advice on how to set up your devices with a new library with the maximum preservation of data.
tt2

Could Not Find The Application That Created This File

Hello Community,
I have already been to the Acrobat forum with this post and they re-directed me to this forum.
My problem seems to be with a InDesign file that will not export to a PDF, nor can I create the PDF from within Acrobat itself. BTW I have Acrobat 8.1.6 on a Vista OS.
Here is what I've done thus far:
restarted my computer, which didn't correct anything
printed the InDesign file to the PDF printer unsuccessfully
Checked for InDesign and Acrobat updates and found I'm current with the updates
Please NOTE: I have no problem with creating a PDF with either a Word or Illustrator file; it's the InDesign file that's giving me a problem. The message I get when I try to export from within InDesign to a PDF file is "Could not find the application that created this file; please select a file created by an application that resides on your computer."
Please help. Thank you very much.

Hi John,
Before replying to you, I decided to give it another go. This time out, I
was finally able to export the InDesign file, which I created, to a PDF.
Hooray!
I have found, in the past, that restarting my computer will clear something
in my system, and then I can create the PDF. Sometimes this inability to
create a PDF happens in Word. But this time around it was InDesign that was
the problem file.
Maybe it has something to do with the preferences menu. I'll have to check
this out. Otherwise, all is fine. Thanks for answering.--Pat

You can not update this software since you have not owned the major version of this software.??

I have recently been having issues signing into my Apple ID and decided to go in and update my email and change my password.
Since changing my email and password I have been unable to update any of my apps. I receive this error message when trying to update, "You can not update this software since you have not owned the major version of this software."
I have looked into other forums and communities for a solution to this issue but from what I have read iTunes/Apple has yet to figure out a solution.
I have also read that the cause of this issue can be linked to two things.
One, is if you have multiple accounts on one computer. I only have one iTunes account/ Apple ID on this computer. This is my personal laptop and no one else has ever loaded on another account.
The second cause is linked to the country to which the apps were downloaded in. My computer and Apple ID were both created in the US, however 9 months ago I moved to New Zealand on a one year work holiday visa. Since living in New Zealand for the past 9 months I have been buying and updating apps, it wasn't until today when I received this error message.
I would really like to find a solution to this problem, but at the very least I would like to know what exactly caused this issue so that others may hopefully steer clear.
Any help would be much appreciated!
Cheers.

I think the issue is that iTunes (for whatever reason) thinks I have two Apple ID's.
also, to further complicate the issue, when i try updating the apps from my iPod the iTunes store is still recognizing my old hotmail Apple ID. So when I go to enter my password it won't accept because it doesn't match with the old Apple ID, even though it is the same account (just new Apple ID name).
I have tried signing out within the App Store and re-signing in with my Apple ID but it still brings up my old Apple ID name when I try to update.

HT4628 I recently transferred my internet service to another state. Have not yet moved my imac, just my pc laptop. I cannot get my airport extreme wireless router to work. The green light stays lit when everything is connected but I can't connect to the i

I recently transferred my internet service to another state.I have not yet moved my imac, just my pc laptop. I cannot get my airport extreme wireless router to work. The green light stays lit when everything is connected but I can't connect to the internet. Any suggestions?

I would recommend that you do the following as a minimum:
Power-down the modem, AirPort base station, and computer(s).
Power-up the modem; wait at least 10-15 minutes to allow it adequate time to initialize.
Power-up the AirPort base station; wait at least 5-10 minutes. Note: The AirPort's status light may continue to flash amber after it has intialized. That is because, there may be some additional configuration items necessary, like setting up wireless security, before the overall setup is completed to get a green status.
Power-up your computer(s).
If the above steps do not solve the problem, start over with step 1 above, but then perform the next steps between steps 1 & 2. above.
Disconnect the AirPort base station from the Internet broadband modem.
While all of the devices are powered-down, perform a "factory default" reset on the base station. This will get it back to its "out-of-the-box" configuration and make setting it up much easier, especially if you use the "Assist me" process within the AirPort Utility. (ref: Resetting an AirPort Base Station or Time Capsule)
After the base station resets, go ahead and power it back down.
Reconnect the AirPort base station to the Internet broadband modem. For the Extreme and Time Capsule, be sure to connect the cable to the base station's WAN (circle-of-dots) port.
Continue with step 2 in the first set of steps.
In this basic configuration, the AirPort base station will broadcast an unsecured wireless network with a Network Name (SSID) of Apple Network NNNNNN. Network clients, connected to the base station either by wire or wireless, should now be able to access the Internet through the ISP's modem. Once Internet connectivity has been verified, you can use the AirPort Utility to configure the base station for wireless security and any other desired options. Please post back your results.

I can't update my apps because 'I have not owned the major version of this software' what is wrong?

Since a few days, I can't update my apps anymore via apps update. I am getting a message that says: you cannot update this software since you have not owned the major version of this software'. What is going on? BTW - I can update by going to the App Store, searching for the app, which is listed as ready for an update, and then clicking....
Thanks for any help,
Coosje

I did, thanks for suggesting.
1st attempt was a failure. All apps that didn't update on phone (ex. Acrobat Reader, Evernote, Google Drive etc) didn't update on my mac's itune store. same message and an additional one with try later error 100.
unrelated, (?!)
wrote to apple support indicating the problem (20-25 mins ago). no response yet, just confirmation email.
i changed my password (appleid), changed secondary email.
went ahead and logged-in again with new credentials across all devices, suprise - all apps downloaded fine.
glitch in the matrix?!

Pages "have not owned the major version of this software" wont open wont update

My pages wont update since i "have not owned the major version of this software" then it wont let me open pages because its being updated...HELP I have so many essays to write.

What version of pages were you using? How was it purchased?
What version of OS X?
Apple has gone through several variations on the purchase/licensing of iWork and Pages, and the advice on what to do will vary with the method that Pages was obtained and installed.
In the meantime, you could rough out your essays on Text Edit, found in the Utilities folder in your Applications folder, or download and install one of the open source office applications, OpenOffice.org, LibraOffice or NeoOffice. None are a direct replacement for Pages, but they should be able to get you through until you have Pages back.
Regards,
Barry

Have not yet found anything that remedies this problem in iMovie 5.0.2

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