Have paid subscription - unable to connect with ot...

Hello, I need help asap. I was hoping for a little customer service for something I pay money for, but I am unfortunately unable to find any. I have a subscription for unlimited calling to the United States. All day today was one failed attempt after another. Starting from the first call this morning. It won't connect at all with phone numbers and keeps hanging up after a few minutes on skype to skype calls which have bad reception. I have had reliable internet connection all day, so it's not my internet.
Can someone please help me with this? It's a paid subscription and I'm relying on it to do business.
Thanks.

Hi, russianchinadol, and welcome to the Community,
Please contact customer service to ensure your Premium subscription is activated correctly on your account. Question: did you choose a particular country to place calls to when you subscribed? If yes, are the calls you are trying to place in that country? To clarify, the "unlimited" plans and availability of placing calls to all fixed line and mobile numbers depends upon the country.
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service As you know you wish to contact Customer Service, skip past Step 2 of the instruction and proceed to Step 3, Continue Support Request. As you started here in the Community, there is no need for you to circle back here as indicated in Step 4 of the instruction.
Regards,
Elaine
How can I contact Skype Customer Service?
Skype offers help and support through:
The Skype Support website
The Skype Community
The Heartbeat blog
Skype blogs
Email and Live chat (for eligible customers)
To get help with the issue you’re experiencing:
Go to the Support request page.
Select the topic you need help with and the problem you’re experiencing. Some information that might help with your problem is displayed.
If you still feel that the information doesn’t help, click the Continue support request button at the bottom of the screen.
Select your contact method. We recommend that you check our Skype Community first.
If you chose email, enter your details, describe your problem, and then click Send support request. We'll get back to you as soon as we can.
We don’t currently provide telephone support.
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
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Have paid subscription - unable to connect with ot...

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