Have problem with Fax in AS5400HPX Voice Gateway

I've problem in my system.AS5400 Voicegateway.when I send fax from my system,it's ok.But when i receive fax from another number in out system,data in fax loss.about 1/2 data in paper loss.
-from my system to outside :ok
-from outside to my system: not good
please help me

Hi,
FYI, you can see the file configuration of AS5400. Please detect this issue to correct for my customers as soon as you can.
Thanks
Vo.

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