Have rented a movie from iTunes but keep getting an error message cannot load film

I have downloaded a rental movie to my iPad started to watch it and it gave me an error of cannot load film, have tried deleting the film from my videos but cannot do that either, when I go back I to iTunes to start the process again it immediately tries to play the film but the same message come up. Any ideas?

Sounds like you might need to take it to an Apple Store but if it is an iPhone 3G it would no longer be under warranty.
Looking at the Apple Store online you can get an iPhone 3GS from $49 on AT&T if it comes to having to get a new one. Your other option is second hand.

Similar Messages

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    Ok I need help. I went to use my phone, put in my passcode, emergency dial came up, then the phone said I didn't have an imei #. I hit the back button and then I was told I needed to restore and update using iTunes. I tried several times to do this and my phone is still not working. It acts like it's updating, but once the bar reaches the other side of my phone, iTunes tells me there was an error. I used all the ports on my pc, changed cables, restarted my pc, and still nothing. Can anyone please help me. This phone is my life and I can't afford to get another one.

    Sounds like you might need to take it to an Apple Store but if it is an iPhone 3G it would no longer be under warranty.
    Looking at the Apple Store online you can get an iPhone 3GS from $49 on AT&T if it comes to having to get a new one. Your other option is second hand.

  • HT1657 I have rented a movie from Itunes, but when I try to watch it it pauses itself, then skips to the next scene...can anyone tell me why and as I have paid money for this shouldn't I at least be able to watch without any hiccups?

    I have rented a movie from Itunes, but when I try to watch it it pauses itself, then skips to the next scene...can anyone tell me why and as I have paid money for this shouldn't I at least be able to watch without any hiccups?

    You've tried restarting the film ? If it still skips then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that film and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, 24 to 48 hours).
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  • I'm trying to upgrade to the latest iTunes, but keep getting an error message C:\config.msi\7db625.rbf

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    For general advice see Troubleshooting issues with iTunes for Windows updates.
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    Trying to update my iTunes but keep getting the error message "the URL could not be opened" what does this mean and how do I resolve this? It's always worked fine in the past!

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  • I am trying to download itunes and keep getting an error message cannot access network location %appdata%

    I am trying to download itunes to windows 7 and keep getting the error message "cannot access network location $APPDATA%\." I have contacted an Apple advisor and was not able to resolve the problem. What to do?

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  • I am setting up my Iphone 6 but keep getting an error message "cannot restore backup from Icloud...I backed up my old Iphone 5 just yesterday...Any suggestions?

    During setup of Iphone 6 I keep getting error message "cannot restore backup" from Icloud.  I backed up my old Iphone 5 yesterday.  Is it because of different operating systems? Please help. Thanks!

    Does your iPhone 5 IOS is later than iPhone 6 IOS?
    If true, you need to update your iPhone 6 before you can restore from your backup.
    If not, is iPhone 6 connected to power supply?

  • I am the administrator for my computer, however I have tried several times to install itunes but keep getting an error message.

    Apple gives an error signal saying that I need to be an adminstrator to make changes to all the users...there is only one adminstrator account and one guest account.

    It reads that I don't have enough adminstrative privileges for every account to download the program
    I'd like to have a closer look at that error message please.
    Generate the error message again. While the error message box is open, hold down the Alt key and hit the PrtSc key. Paste the screenshot into an image file (using a program like Paint), and save the file.
    Start a reply here and click the wee camera icon at the top of the reply window. Click "Choose file", browse to the image file, select the file and click "Open". Now click "Insert file" to insert the screenshot into the reply.

  • For some reason over the past two weeks any time I tried to download an app from iTunes I keep getting an error message which says "unable to be downloaded try again later.

    Hello, Over the last few weeks I have been unable to download any new applications to my iPhone five. Every time it pops up with an error message that says "cannot download at this time try again later." I don't know if I have accidentally reset something differently or just what the problem is. We had to get bank cards as a result of the "target" security breach, however our bank shows that iTunes has "pinged" our account so I know that that part of it is working. I do not understand how the cloud where perhaps it has something to do with a conflict there.
    I am bordering on the edge of real frustration can anyone please help? Kenny V.

    Hi, Kenny. 
    Thank you for visiting Apple Support Communities. 
    There are a couple things that I would recommend trying.  Try closing all open applications and power cycle the device.  Next, go through the section labeled Troubleshoot issues on an iPhone, iPad, or iPod touch in the second article below.  If the issue persists, try completely signing out of the iTunes Store on the iOS device and sign back in.  Be sure to test downloading an application after each step. 
    iOS: Force an app to close
    http://support.apple.com/kb/ht5137
    Can't connect to the iTunes Store
    http://support.apple.com/kb/ts1368
    iOS: Changing the signed-in iTunes Store Apple ID account
    http://support.apple.com/kb/ht1311
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    Jason H. 

  • I have rented a movie from iTunes, but cannot get it to play

    The film has downloaded, and on the picture of the film title, there is the word "play" with an arrow.  When I click on the word play, nothing happens.  I have iTunes 10.5, and iTunes has been happy as a clam, and I can listen to music and audio books...but I cannot play this film! 
    I appreciate any advice anyone can give!
    Thanks,
    Shirley

    Should be under Library>Movies. Try searching for it in the Movie section.

  • HT1657 I have rented a movie from iTunes but it has said that it is 'processing' for over 12 hours now, has it crashed?

    I rented the new Thor film, which took an hour to download and has been processing ever since. This was 12 hours ago. My internet connection is fine as my wifi is working for everything else, what do I do?

    i have the same trouble. I downloaded a movie, now i cannot find it in my library and i don't have a rental tab nor do i find it under any other tabs in the itunes library. When i try to download it again it asks me if i want to rent it again?

  • I am trying to install iTunes, but keep getting this error message.  Help!!

    Cannot access network path
    \\Arollins\c$\Program Files\Mozilla Firefox\defaults\prof.
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    Are you saving the installer first and then installing, or are you running the installer directly from Apple's website? Also save first.
    If you're saving first and still having issues, try and use Microsoft's Cleanup Utility and then reinstall Quicktime/iTunes:
    http://support.microsoft.com/kb/290301
    Make sure it's a new and fresh download from:
    http://www.apple.com/itunes/download/
    If not mentioned in the articles, make a new user account in Windows and see if iTunes opens. That will tell you if there's something funky in your main account (if the new user works), or if you have a system-wide issue.

  • HT1725 I have rented ten movies from iTunes and they claim to have been downloaded but they all seems not to have been downloaded properly because they all stop after playing for just a minute or two. What do I do?

    I have rented ten movies from iTunes store and to my chargin they don't play on my iPad after it indicates it's been already downloaded. This has happened to me a couple of times and I just ignore it and rerent the movies. But now it's all the eight movies I rented and two tv shows, one of which I bought a seasons ticket. What can I do to be able to watch these movies or get iTunes to credit back my account. Thank

    Does this happen quite often?

  • HT1498 I have rented several movies from iTunes on my iPad, just bought apple tv, can I watch the rented movies from my iPad on the tv ?

    I have an iPad and have rent several movies from iTunes, I have just bought apple tv, why can't I watch my rented movies on the tv, my home share is activated ? Have I just wasted £99 ?

    Hi,
    Yes, start the movie on your iPad and tap on the AirPlay icon and chose AppleTV from the list.
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  • ITunes keeps providing a message that iPod is currupted.  I have restored the iPod and reloaded iTunes but keep getting the same message that the iPod is currupted.

    iTunes keeps giving me the message that my iPod is currupted.  I have restored the iPod and reloaded iTunes but keep getting the same message.  What's weird is that my iPod will connect to another PC and that my PC will connect to my daughter's iTouch.  Any ideas?  My iPod was working with my PC for years and just started getting this error.

    According to this article: http://support.apple.com/kb/TS3694
    Restore loop (being prompted to restore again after a restore successfully completes): This issue is typically caused by out-of-date or incorrectly configured third-party security software. Please followTroubleshooting security software issues if USB troubleshooting does not resolve this issue.
    B-rock

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