Have replaced the normal.dotm in Windows 8 in %appdata%\Microsoft\Templates\ and in %appdata%\Microsoft\Word\Startup. None of my customizations have come over. Keeps reverting to default. Where else can I look?

None of the above helps. Brand new computer and I want my normal.dotm to populate. Have copied it into all the know locations but when I open word it is still the default template which has none of my autotext, or toolbars.

Hello,
The first path (%appdata%\Microsoft\Templates\) looks correct. I have tried this on my own computer and that works for me. Not sure what’s the root problem, but please follow my steps exactly below and try again to see if it works this time:
1.Navigate to %appdata%\Microsoft\Templates\
2.Rename existing Normal.dotm to a different name, say Normal.dotm.old.
3.Copy your own Normal.dotm file to %appdata%\Microsoft\Templates\
Please then close and restart Word to see if it works this time.

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