Have Subscription but can't call

I have a uk, Ireland, us, and Canada subscription. AND I have not exceeded the time alloted for called to these areas. However, when I call a number to the UK, it reads: "you need Skype credit to call this number". [edited for inappropriate language]?

Your current subscription covers UK landlines, but you are trying to call a mobile number.
For mobiles you need a different subscription from:
www.skype.com/go/subscriptions
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

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Hi
I have been using SKYPE on my mac for several years with a UK Unlimited subscription and a geographic number. I have gone to make a call this morning and get a message on the line tellign me that 'my ability to make call as been blocked, as i have a balance due'. I have logged into my account and checked, but have no subscriptions due for renual, £6 credit and 2 active payment methods.
Any ideas how to fix this?
thanks
Simon

Hi Simon,
Can you share a screenshot of that message? Skype is not issuing messages like that, especially given that Skype products are a prepaid products: You purchase credit or subscriptions and then just use them up.
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Hi! I've been trying to call mobiles in Poland from UK. I managed to get through only once, but other times I get an automatic reply that I can't call the numbers I'd chosen. I'm sure they're correct!The online guide to my problem suggests checking whether my subscription covers Poland (though I'm sure it does as I managed to call that one time). It says "Sign in to your account, click your existing subscriptions on the left, then click Settings next to your subscription. The information is displayed". I can't see any Settings in my subscriptions, it only suggests topping up credit, which I don't need... I find it very frustrating, so I'm hoping you'd be able to help me. Thank you in advance, Aggi

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I recently activated my trial subscription for the free month of WorldWide unlimited calls and i simply can't call anyone with it. I also had a few cents remaining in my account, as i called someone i got taxed from that amount, as if i don't have a subscription. Same thing happens if i'm trying to call using skype on my mobile phone (android 4.4.4)
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Solved!
Go to Solution.

black_death wrote:
Hello,
I recently activated my trial subscription for the free month of WorldWide unlimited calls and i simply can't call anyone with it.
Hello
You are attempting to call to cellphones in Romania. Only calls to landlines in Romania are covered by your Subscription. Please check your Subscription coverage.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

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i have skype credit but i can not call to mobile and landline to india, 10$ i used but not use to me now i can not able to resolve the issue, i am in dubai- connection setting i canged but no resulti dont know what is the plan i just bought 10$ skype cridet, can any one help me how to set the skype for mobile and land line to india Subject/topic amended to reflect post content.

india38 wrote:
i have skype credit but i can not call to mobile and landline to india, 10$ i used but not use to me now i can not able to resolve the issue, i am in dubai- connection setting i canged but no resulti dont know what is the plan i just bought 10$ skype cridet, can any one help me how to set the skype for mobile and land line to india Subject/topic amended to reflect post content.

Re: Subscription but can't call out

i have a similar issue. i have paid for 3 months indian package, but i cannot make any calls. infact sometimes the call does not go, but skype shows as called n deducts the relevant minutes/amount from the package

Hello,
It seems your calls are restricted by local internet service provider
Please have a look at this FAQ: https://support.skype.com/en/faq/FA391
If you are just passing through during your travels then subscription should work again with a different ISP. If not then you can contact customer service to request a refund: https://support.skype.com/en/search?q=refund
Hope this helps.
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

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Hello
Welcome to the EE Community! Have you made sure you have roaming enabled on your device? Also, do you have access to the EE online account service? If you're on Twitter, you can tweet them @EE or if you can use another phone, you can dial EE Customer Service on +44 7953 966 250. The call will be charged the standard rate for where you are.
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