Have subscription, but Skype says I have to add mo...

I have bought a telephone number and 3 months calls for $18.00 During last 2 hours I am trying to make a call anywhere, but it is written that I have to add money!
This post was transferred from its previous location to create its own new topic here; its subject and/or title has been edited to differentiate the post from other inquiries and to reflect the post's content.

Hello
Your account shows that you have purchased a Skype Number. These are for your contacts to call you. If you wish to make calls you need either a relevant Call Subscription or credit.
Skype subscription Buy Skype credit
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Similar Messages

Re: Have subscription, but Skype says I have to ad...

xxxxxxxxxxxx I have paid for a year subscription and when I go to make a call its acts like I need to add credits, I have double checked and it shows where I paid for it with my order number and it show where it was suposed to have been added to my account with a status delivered.

Hello
Always start your own topic please rather than infiltrate someone else's No two issues are ever the same (too many variables).
In your case your account shows that you have an active 100 minutes monthly plan and that you have already used up your allocation for this current period. Your next additional minutes will be added on July 15th 2014. Until then you can call using Skype Credit.
Buy Skype credit
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Bought subscription but skype says no credit when I try to call

I have bought a 1 month 120 min subscription for Swedish calls but when I call I get the message that I have no credits? I got an email confirmation that my order went though

FanJamie wrote:
1. Every time I try to call a mobile phone that is within Australia it is telling me I have no call credit 2. but when I check my account it tells me I have more than enough to make the call I need to make.
Hello and welcome to the Skype Community.
1. Your account shows that you are calling a cellphone in Australia. Please note that only calls to landlines in Australia are included in the Unlimited World Subscription.
2. You haven't purchased any credit so your credit balance is zero.
Buy Skype credit
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Unlimited subscription to US but Skype says I have...

I just purchased an unlimited subscription for 12 months to the U.S. I made one call to a u.s. mobile phone, now Skype says I have to buy credit to make my next call. The call was dialed, not sms. Why? I thought my subscription gave me unlimited mobile and landline calls to the continental us, guam and puerto rico.

Hello
Your account shows that you have purchased a Skype Number. These are for your contacts to call you. If you wish to make calls you need either a relevant Call Subscription or credit.
Skype subscription Buy Skype credit
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

I have Skype Credit, but Skype says I need credit ...

I have $3.15 in Skype credit. When trying to make a Skype to Skype call I get a message saying I need to have Skype credit to make the call? Can anyone explain please? I thought the minimum amount needed was $2.00.
Post transferred from blog article;
subject/title edited accordingly.

I have made a three month subscription,not knowing Skype still has auto pay to my card on file,had do i rectify that and get recredited,thanks.

Re: I have Skype Credit, but Skype says I need cre...

I have skype credit, 5,10EUR, that has been in my account for quite some time now, and I know that Skype sent me an email 1 year ago telling to send an sms to "activate" the credit, which I did.
I'm trying to use it now, but the client tells me I need credit to make a call, but I already have a credit !!
How do I solve this ? I don't want to buy more credit, I already have some.
Thanks

I have made a three month subscription,not knowing Skype still has auto pay to my card on file,had do i rectify that and get recredited,thanks.

I have creative cloud subscription but it says free trial

I have a creative cloud subscription through my university. When I download photoshop though, it says I have a 30 day free trial. Anyone know why it says and what will happen after the 30 days are over?

Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If yes
Some general information for a Cloud subscription
Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
If no
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

Paid subscription but account says I have a CC free membership with trial software!!

Hello, I purchased the $9.99 per month PS & Lightroom bundle at the start of the year and I my payments are current but my PS tells me my trial has expired and it asks me to license my software! It was working fine until about a month ago when it updated and now I get the message I just spoke described. Lightroom works and updates fine! When I go to manage my account it tells me I'm on a Creative Cloud Free membership and I only have access to trial software. Please help!!

Hey Jeff, I went to the hosts location and there was no hosts file so I did a search and found the below file.
# Copyright (c) 1993-2009 Microsoft Corp.
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
# For example:
# 102.54.94.97 rhino.acme.com          # source server
# 38.25.63.10     x.acme.com              # x client host
# localhost name resolution is handled within DNS itself.
#             127.0.0.1       localhost
#             ::1             localhost
I have noticed that I receive my payment receipts through my work email but I believe I'm logged into CC app via my hotmail account. Could this be the problem? I have some pics attached showing what my CC is showing.
Sorry to be a pain but I'm getting busier with work and this is a major problem which I needed sorted ASAP please!! Hope you can help.
Regards,
Kurt

Have a subscription but Skype is still using my cr...

I bought MS Office last month including the 60 minute a month subscription plan. I already had some Skype credit and the idea was to keep using that when I am abroad in countries not covered by my subscription. However I just made a call within the UK and Skype has taken money from my credits but not touched the subscription minutes. How can I make Skype use the minutes? This way it seems it will use up all my credit before it starts eating into my subscription which is no good.

I think you may need to contact customer service regarding that matter. Just open the link pasted below to see the instructions on how to get in touch with customer service -
https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES

I bought a bbc top gear mag subscription, but it says I need to download a update. The app symbol no longer exists on my ipad and this bbc app is no longer available in Australia to reload. In settings newsstand the subscription still exists

Hi All, I have purchased a BBC top gear magazine subscription thru the App Store about 6 months ago. This bbc app is no longer available to download in Australia because of the Australian version of the mag now being available. Firstly the app symbol has completely disappeared from my ipad. I can still locate my original purchase in settings>newsstand and subscriptions updates are enabled. My second problem is I cannot download any new magazine editions because a message says I need to update the app. Since their is no app to update on my ipad and the app no longer exists/ is available in App Store Australia I'm kind of stuck. The app is available in the USA App Store but I cannot join because I'm not a resident of the us. Any help would be appreciated thanks Fassihire

I think your best bet here is to contact the app developer. Sounds like you need advanced troubleshooting that someone who is a part of the app would know best how to resolve. Best of luck.

I paid subscription but app says trial also account says free

So I paid for Creative Cloud Photography plan, March 26, 2015.
It still says I am a free member and photo shop says start trial.
Also in my email it says.
Within the next business day you will receive an email with the status of your order, which may include information on how to download your product or confirm the shipping status
I never got this.

Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If yes
Some general information for a Cloud subscription
Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
If no
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

Purchased 3-Mlonth Subscription but Skype is still...

I purchased a 3-month Subscription in U.S.
My account shows it as paid and delivered. And yet when I try to call a phone in the U.S. (Same state: Calif.) I am getting a popup asking me to by credits or a subscription

Hi,
Could you please double check your order history, for me it shows you purchased an Online Number: https://secure.skype.com/account/purchase/history/orders
Online Number enables you to receive calls, but for outgoing calls you need one of these subscriptions: http://www.skype.com/go/subscriptions
Online Number: https://support.skype.com/en/faq/FA331/What-is-an-Online-Number
If you need to make outgoing calls then customer service will help you sort this out and get you the right subscription: https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

I paid subscription but app says trial expired

I had a trial version of PS and LR on my computer, that my roommate put on. It expired. I later decided that I wanted to buy them, and so I did. After purchasing on line, I downloaded the Creative Cloud fine. The apps, however, say that the trial version has expired and only give me the option to BUY. Well, I already bought it. And, I can't use it. This is a real inconvenience, and I can't find an answer in the community (read: community=cheap way to make customers search for their own solutions, wasting vast amounts of time, rather than provide proper customer support).

Hi Suzanne,
Please refer to the help document below to fix this issue:
Creative Cloud applications unexpectedly revert to trial mode | CS6, CCM
Regards,
Sheena

I have an unlimited subscription but in Skype it s...

I have an unlimited subscription but in Skype it says it needs credits can you explain
Solved!
Go to Solution.

What type of unlimited subscription? There are several. Even an unlimited subscription does necessarily cover every number in a particular country or the planet. Unlimited plans generally cover landline numbers in many countries but not all countries. All subscriptions cover mobiles in only a few countries. Shared cost, Premium numbers, and non-regional numbers are also not covered by any subscription. Credit is required anytime you dial a number not covered by your subscription or in cases of minute subscription, when that subscription is exhausted for that month.

I have an active subscription but everytime I open the program it says trial expired. I have installed, reinstalled, and installed again. I have also installed the windows registry patch.

I have an active subscription but everytime I open the program it says trial expired. I have installed, reinstalled, and installed again. I have also installed the windows registry patch.
It wouldn't install for nearly 5 times I tried to do this. Now it's finally installed again but it won't budge past the trial version. I click BUY NOW but then it says "error you already have a subscription" then it times out and just stays on the Trial Expired page.

Hey kushlar,
Please log out from your Adobe application and login again.
Once you launch Acrobat and get error saying trial expired, you will find an option saying 'license this software'.
Select this option and enter your credentials.
Now check and let me know.
Regards,
Anubha

Have subscription, but Skype says I have to add mo...

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