Have TC green light. It won't update firmware and I'm not coneected to the internet. I can, however, connect with ethernet direct to Imac
I have a grren light on TC but the firmware update fails because I'm not connected to the net. I have the ethernet cable from my Charter cable modem connected to TC and trying to connect automatically but it's not working. Can anyone help?
Have you performed a full modem reset on your device and network power cycle?
If not, please try the following:
Push the reset button on the modem and then power it off
Pull the battery if its easily accessible
Power down everything else on your network
Wait at least 15 minutes, 30 would be better, 60 even better.
Power up the modem first and let it run by itself for a few moments
Start the next device connected to the modem, probably your Time Capsule, the same way
Start each device the same way until all network devices are back up
If your modem is functioning corrrectly, and you have the TC configured correctly, you will be connected to the Internet.
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