Have to use GET LINK feature to open pics with BB8330

Can anyone help with this? Purchased 2 new BB8330 curve through best buy (sprint is the carrier) at the same time, one for me and the wife. She gets her MMS pics right away, I have to use the link to go and view the picture. Called help desk from sprint, no help. Wiped the phone, reloaded service books, still the same result. ITs soooooo annoying, any help for a newbee to the forum?
I am running version 4.5.0.131
P.S.- i can send MMS no problem,but when receiving i just get a message, "you have new picture mail" and have to click on a link to open it. it works and i can see the pic once i download the link but its a pain. She can just open her message and the pic is on the screen without using a link.

open messeges icon, click menu and options
make sure enable HTML is yes, and download images is yes

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