Have to use TEST socket for fast broadband but ext...

Hi, this is my first post, would be very grateful for any help as I am getting nowhere fast with BT.
Have had broadband here for several years without too much problem until recent months when the speed seemed to be getting slower and slower. I contacted BT on several occasions about this, and tested the equipment, with the upshot that connection is definitely faster IF the phone etc is plugged into the TEST SOCKET. Hurray for that - BUT it means that my (only) extension line upstairs in my house doesn't work (I've tried plugging two different corded phones in, with filters, and there is no dialling tone).
This is really inconvenient and I have contacted BT yet again this morning to be told the same thing, ie test the equipment and it is probably an internal wiring problem. What they don't seem to take on board is that the extension line was fine for ages until I started using the test socket.
Help someone please! Thank you.

Hi ConfusedofSurrey and welcome
Is the extension lead exposed or has it been run under floorboards?
Phone wiring has a Bellwire. This makes the old style phones ring. Modern day phones don't need this wire and it WILL slow your connection down. Have a look at http://www.jarviser.co.uk/jarviser/bellwirenutshell.html
Also any extensions WON'T work if you've removed the face plate from the master socket to use the test point as it isolates any other extension wiring.
Hope this helps.
-+-No longer a forum member-+-

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