Have tried to install Elements 13 after purchase on 26DEC. Get following msg fro Adobe: "We are still processing your order. It could take up to 24 hours. Check back later" Wht's the hang-up? Wht's the work-around? Plse advise goto proceed?

want access to recent purchase of Elements13 on Dec26. Plse advise how to

I answered your questions in error. I'm trying to find out another problem of my own on Elements 12, but I can tell you that unless you start with Elements 12 you will not be able to modify photographs in 13. I've found that out the hard way. I've lost my Elements 12 and am having a hard time downloading it back on to my system. 13 is useless without Elements 12 to back it up. BOOoooo. Trying to get a human to talk or chat to you in this system is a big problem at best. Good luck!!

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I've now had the message "We are still processing your order. It could take up to 24 hours. Please check back later."for 60 hours. Why can I get no answer from the online support and why is Adobe the only online software company that takes days and days t

I'm on a Mac, and Lightroom comes up with "update available, download now", so I go to download it and find that actually it is a paid for upgrade. So I pay for it, and then have to wait days for Adobe to "confirm" the purchase. It the meanwhile the demo which downloaded itself is saying "trial period over" and said that immediately (i.e. no trial period). How do you get Adobe to respond? I can't get an answer?

Phone support | Orders, returns exchanges
http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache. If it fails to connect try using a different browser.
Get chat help with orders, refunds, and exchanges (non-CC)
http://helpx.adobe.com/x-productkb/global/service-b.html ( http://adobe.ly/1d3k3a5 )

I have tried to install Creative Cloud but I just get a blank white screen with a black Creative Cloud bar at the top. There are no options to choose 'Apps' etc. Can anyone help?

I have tried to install Creative Cloud but I just get a blank white screen with a black Creative Cloud bar at the top. There are no options to choose 'Apps' etc. Can anyone help?

What happened yesterday may have been caused by the SOPA protest action that was joined by a lot of sites yesterday and such an action won't happen that often.
* http://en.wikipedia.org/wiki/Wikipedia:SOPA_initiative/Learn_more
*http://en.wikipedia.org/wiki/Wikipedia:Bypass_your_cache

Trying to install elements 11 on win7 PC, get error 1935, try all advice on web pages nothing works

trying to install elements 11 on win7 PC, get error 1935, try all advice on web pages nothing works

if that's an assembly component error, Error 1935 | Assembly component Microsoft.VC80.CRT | Install | CS4, CS5, CS5.5 products | Windows

My iTunes does not look right at all. The buttons are blank. I have tried to install a previous version and I get the same thing. I have Windows 7 Professional 64 bit.

imageshack.com/i/0e8s53p

That's consistent with trouble with the Segoe UI fonts on your system.
If you're using Windows XP or Windows Vista, try Vortical's technique from the following post:
Re: iTunes 10.1 Missing Text
But if you're using Windows 7, try itunesTRK's suggestion from the following post:
menu bar invisible

Hi i have just tried to update i tunes and it has crashed and uninstalled i tunes off my laptop. I have tried to install i tunes again but it wont and comes up with error messages

Hi i have just tried to update i tunes and it has crashed and uninstalled i tunes off my laptop. I have tried to install i tunes again but it wont and comes up with error messages

Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2
Message was edited by: turingtest2

I am trying to update my credit card details, but it keeps saying we are processing your order - please try again later

my credit has expired, and im trying to update it. but when im trying to edit payment method, it keeps saying we are currently processing your order. please try again later. if this continues to fail, please contact customer support.

Change/Verify Account https://forums.adobe.com/thread/1465499 may help
-Credit card https://helpx.adobe.com/utilities/credit-card.html
or
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

I have an I-mac with Max OS X vers. 10.6.8. Have tried to install both an old Photoshop 7.0 and an Photoshop Elements but it does not work. 7.0 I bought many years ago end the Elements came with a Canon scanner. What to do? Regards Peter Lindgren

en

I´ll check the messages. Elements 4.0.
Peter
9 dec 2014 kl. 18.44 skrev Jeff A Wright:
I have an I-mac with Max OS X vers. 10.6.8. Have tried to install both an old Photoshop 7.0 and an Photoshop Elements but it does not work. 7.0 I bought many years ago end the Elements came with a Canon scanner. What to do? Regards Peter Lindgren
created by Jeff A Wright in Downloading, Installing, Setting Up - View the full discussion
Peter Lindgren do you receive any specific error messages when you attempt to install Photoshop 7 or Photoshop Elements? What version of Photoshop Elements are you installing?
If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/6999366#6999366 and clicking ‘Correct’ below the answer
Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:
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Start a new discussion in Downloading, Installing, Setting Up by email or at Adobe Community
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I'm trying to install elements 13 that I purchased online. It says I have to install akamai downloader first. I'd prefer not. Is there an alternative?

I'm trying to install elements 13 that I purchased online It says I need to install akamai downloader first I'd prefer not to. Is there an alternative?

yes, there's a popup that allows a direct download. or dl from prodesigntools.com
if you follow all 7 steps you can directly download a trial here: Adobe Photoshop Elements 13 Direct Download Links, Premiere too | ProDesignTools
and activate with your serial number.
if you have a problem starting the download, you didn't follow all 7 steps, or your browser does not accept cookies.
the most common problem is caused by failing to meticulously follow steps 1,2 and/or 3 (which adds a cookie to your system enabling you to download the correct version from adobe.com).
failure to obtain that cookie results in an error page being displayed after clicking a link on prodesigntools.com or initiates the download of an incorrect (eg, current) version.

Due to Photoshop Elements 12 Organizer I uninstalled the program. When I re-installed Photoshop Elements 12 on the same computer the "Photoshop Elements 12.0.exe" file is not available. I have tried loading Photoshop Elements 12 from the Adobe web site

Due to Photoshop Elements 12 Organizer I uninstalled the program. When I re-installed Photoshop Elements 12 on the same computer the "Photoshop Elements 12.0.exe" file is not available. I have tried loading Photoshop Elements 12 from the Adobe web site without success.

The Elements 12 shortcut can't find the Elements12.0.exe file so the program will not load. I can load the editor from its .exe file but not the organizer.

Trying to install elements 11 and it comes up with 18 errors in the payload

trying to install elements 11 and it comes up with 18 errors in the payload

To get Photo Elements to Install when getting an ERROR 7 on a Macintosh:
After Hours of Internet searches and a few more hours with the Adobe Call Center in India…
Set Permissions to “Read and Write” in Get Info to “Everyone” for the
/Library/Fonts
/Library /Preferences
/User/Library/Preferences
/Applications
Then “Apply” to “Enclosed Folders”
Uninstall Adobe Air, then Reinstall it
Rename these two folders.
Mac HD>library>app support>Adobe>caps
>>>BUT FIRST delete media.db file under caps
Mac HD>library>app support>Adobe>backup
Move any offending font families OUT of the /Library/FONT Folder to the Trash (they will be auto-reinstalled during the installation)
Log out, then Log back in as ROOT user.
Then install off your CD or downloadable install file.
I hope this saves the next poor guy or gal the hours and hassle…

Trying to install Elements 13 and it asks for a serial number. The instructions say the number should start with 1057 but there is no code on the disks, box or envelopes the disks came in that start with 1057. I cannot activate the software without this c

Trying to install Elements 13 and it asks for a serial number. The instructions say the number should start with 1057 but there is no code on the disks, box or envelopes the disks came in that start with 1057. I cannot activate the software without this code and it is a Christmas gift to my wife. HELP!

I had this problem. There are actually two boxes. The outside one with the photos and stuff and glued into it is another box containing the disks. That box has the serial number. Adobe was NO help with this as if no one else ever could not find it. I had to rip open the outer box.

We are trying to install elements 11 but the program will not run error 213:11

we are trying to install elements 11 but the program will not run error 213:11

http://helpx.adobe.com/creative-suite/kb/error-store-does-not-allow.html

I am trying to install Elements 12, but it continues to download Elements 10, which I already have. I have uninstalled 10, but it still does the same thing! I have bought 12 but only have the licence key

I have bought Elements 12 as a download and have a key, but cannot install it because the download assistant keeps trying to install Elements 10! I tried uninstalling elements 10, which I do have on my computer, but it does not seem to make any difference. What can I do?
Thanks
Harry

Harry can you please post a screen shot of the Adobe Download Assistant installing Elements 10? You can find more details on how to post a screen shot at FAQ: How do I capture and post a screen shot or video?.

I am trying to install elements 12. the InstallShield wizard cant "install Shared Technologies

i am trying to install elements 12. the InstallShield wizard cant "install Shared Technologies. what do i do?

After about 60 min running the InstallWizard, the elements 12 finally was
successfully installed. I did nothing but wait a long time. No idea what
the problem was.
ww

Have tried to install Elements 13 after purchase on 26DEC. Get following msg fro Adobe: "We are still processing your order. It could take up to 24 hours. Check back later" Wht's the hang-up? Wht's the work-around? Plse advise goto proceed?

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